3.8 out of 5 (12 Ratings)
Jan 26, 2017
Great tool for performance testing
Jan 25, 2017
Technical support hasn't alwasy been the greatest, but issues requiring them have been relatively few and far between. Their online licensing support is overly convoluted, and they seem to have multiple different websites, each with their own separate logins, for support, licensing, product downloads, and sales.
Dec 19, 2016
quick to respond and resolve issues
Dec 9, 2016
HPE markets and provides monitoring services at Enterprise level. One of the tools they have is HP Diagnostics where it can instrument byte code level to help development team to dig deeper with any issues that occured in all different layer of environment. It is ideal to have the Diagnostic to produce the analytic data, sometimes at stack level, to devvelopment team in performance environment to study the bottle neck. Occassionally, production integration is needed to gather performance data during high triffic hours or major incidents.
Dec 7, 2016
Top Issues: - HP lack of responsive support - HP slow to engage technical support - Time to resolve issues takes months not weeks
Oct 19, 2016
Fairly good. Interpreting the RUM metrics was initally a challenge
Sep 12, 2016
We are very satisfied. Very intuitive and flexible product
Sep 8, 2016
So far the support has been great. Typically I hear back within 24 hours for any ticket, and urgent tickets get same day response. Engineers seem quite knowledgable.
Sep 4, 2016
I was extremely happy with the product and the implementation. We took a legacy application and the services team was able to bring in expertise that allowed us to monitor the application. We had tried to monitor this particular application before with another vendor and product and were unsuccessful.
Aug 25, 2016
Our experience was completely positive, since the availability of HP engineers who personally have worked to get the best from our APM solution