4 out of 5.0, Reviewed Oct 19, 2016
Fairly good. Interpreting the RUM metrics was initally a challenge
Do an in-depth POC
Provides an additional user perspective as to what the web users are experiencing.
interpreting the metircs
Would have done a more in-depth POC
4 out of 5.0, Reviewed Sep 12, 2016
We are very satisfied. Very intuitive and flexible product
The way information and metrics are presented, very intuitive tool
Support is being provided by Tsoft company and it is very good and effective
4 out of 5.0, Reviewed Sep 8, 2016
So far the support has been great. Typically I hear back within 24 hours for any ticket, and urgent tickets get same day response. Engineers seem quite knowledgable.
Start with performance testing. Get that done right, then promote to prod performance monitoring.
Instant infrastructure / almost nothing to setup on campus.
Has had a few outages which have irritated higher-ups...
Allowed for sandbox licensing for testing out new stuff
I honestly feel our roll out was great. The biggest benefit for us was the ability to re-use our LoadRunner scripts in AppPulse
Service works well. Very early on had odd hiccups with different browsers. Now it works great. Support is fantastic.
5 out of 5.0, Reviewed Sep 4, 2016
I was extremely happy with the product and the implementation. We took a legacy application and the services team was able to bring in expertise that allowed us to monitor the application. We had tried to monitor this particular application before with another vendor and product and were unsuccessful.
We were new to the APM space and this product really fit our needs and was easy to deploy. If you are in a similar situation I wouldn't hesitate to purchase.
The ease of implementation, the fast ROI, and the SaaS allows me low overhead as far as maintenance goes.
I have to say that this particular product is so easy to use, affordable and adds value that it makes other products from HPE look bad in comparison.
Overall I am satisfied with the value this particular product provides.
We would have bought more licenses.
I refrained from giving a 5 because there was one service interruption in the cloud by the vendor. Considering it was only one over a year, that isn't bad at all but stops me from giving a 5.
5 out of 5.0, Reviewed Aug 25, 2016
Our experience was completely positive, since the availability of HP engineers who personally have worked to get the best from our APM solution
They are always ready and available in the troubleshooting even when not depend only on the solution, helping you understand where to intervene
2 out of 5.0, Reviewed Mar 3, 2016
HP's APM solution was complex to implement, build, maintain/upgrade, and on-board. Solution has scalability issues with no perceivable cost effective methods for growth. Vendor training was limited and difficult to acquire.
Don't believe the sales hype. Prove the capabilities on-premise, with complex applications, in your IT ecosystem.
BPM/synthetics are best of breed and served us well for many years.
Technical complexity. Too many distint technologies required to achive the vision.
Don't outsource pre-sales engineering. We always have to look to their "preferred providers" for pre-sales design. I don't believe they are as knowledgeable, or accountable, as dedicated HP employees would be.
Assess competitors (quadrant leaders). Start SaaS and work back to on-prem only as needed. Extend production focus to include broader app lifecycle, dev (DevOps)
3 out of 5.0, Reviewed Dec 7, 2015
There were a number of technical issues related to the tool crashing during capture of the scenario and during playback. After enough escalations between HP and the outsourcer, they brought enough technical resources to bear to resolve the showstoppers. However, the solution is brittle, in the sense that, once you begin customizing the code, you can no longer use the GUI tool to edit the scripts.
Take the pain up front of careful design, bitmap-based synchronization and hand coding-or you may ultimately find your results to be meaningless.
The overall design of the product components and architecture is very solid, including ways to function through firewalls. It manages system components well, and HP seems to have a good approach with the cloud model and pay-per-user-minute licensing.
The lack of flexibility in maintaining code via GUI elements once the scripts were modified.
It would be ideal if the GUI were fore more tuned to iteratively modifying and improving scripts, instead of being biased toward throwing away and re-capturing a scenario.
Very carefully craft the scenario scripting with many synchronization steps to along the way. This requires careful thought and is time consuming but pays dividends as one scales up the load of the environment.
Many features and capabilities.
HP LoadRunner support (EMEIA) and was very responsive and quickly brought development resources into the cases when it was clear there was a software defect. Hotfixes were produced quickly.