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2.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Hewlett Packard Enterprise but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 2 out of 5.0, Reviewed

    Product(s): HP Diagnostics,SiteScope,Other...

    HPs APM vision is strong but execution is weak, dependent on a complex set of technologies

    Overall Comment

    HP's APM solution was complex to implement, build, maintain/upgrade, and on-board. Solution has scalability issues with no perceivable cost effective methods for growth. Vendor training was limited and difficult to acquire.

    What one piece of advice would you give other prospective customers?

    Don't believe the sales hype. Prove the capabilities on-premise, with complex applications, in your IT ecosystem.

    What do you like most about the product or service?

    BPM/synthetics are best of breed and served us well for many years.

    What do you dislike most about the product?

    Technical complexity. Too many distint technologies required to achive the vision.

    What one thing do you wish the vendor did differently?

    Don't outsource pre-sales engineering. We always have to look to their "preferred providers" for pre-sales design. I don't believe they are as knowledgeable, or accountable, as dedicated HP employees would be.

    If you could start over, what would your organization do differently?

    Assess competitors (quadrant leaders). Start SaaS and work back to on-prem only as needed. Extend production focus to include broader app lifecycle, dev (DevOps)


  • 3 out of 5.0, Reviewed

    Product(s): LoadRunner

    With LoadRunner Load Testing of Citrix-delivered Applications-The Devil is in the Detail.

    Overall Comment

    There were a number of technical issues related to the tool crashing during capture of the scenario and during playback. After enough escalations between HP and the outsourcer, they brought enough technical resources to bear to resolve the showstoppers. However, the solution is brittle, in the sense that, once you begin customizing the code, you can no longer use the GUI tool to edit the scripts.

    What one piece of advice would you give other prospective customers?

    Take the pain up front of careful design, bitmap-based synchronization and hand coding-or you may ultimately find your results to be meaningless.

    What do you like most about the product or service?

    The overall design of the product components and architecture is very solid, including ways to function through firewalls. It manages system components well, and HP seems to have a good approach with the cloud model and pay-per-user-minute licensing.

    What do you dislike most about the product?

    The lack of flexibility in maintaining code via GUI elements once the scripts were modified.

    What one thing do you wish the vendor did differently?

    It would be ideal if the GUI were fore more tuned to iteratively modifying and improving scripts, instead of being biased toward throwing away and re-capturing a scenario.

    If you could start over, what would your organization do differently?

    Very carefully craft the scenario scripting with many synchronization steps to along the way. This requires careful thought and is time consuming but pays dividends as one scales up the load of the environment.

    Product capabilities - overall comment

    Many features and capabilities.

    Service & support - overall comment

    HP LoadRunner support (EMEIA) and was very responsive and quickly brought development resources into the cases when it was clear there was a software defect. Hotfixes were produced quickly.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.0

Ability to understand your organization's needs

(2)
3.0

Timely and complete response to product questions

(2)
3.0

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
2.0

How long did your deployment take?

0 - 3 months (<3)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.5

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(2)
2.5

Ease of deployment

(2)
2.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(2)
3.0

Quality of technical support

(2)
3.5

Quality of peer user community

(1)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
2.5

Business analysis    

(1)
1.0

Service monitoring

(1)
4.0

Anomaly detection

(1)
3.0

Distributed profiling

(1)
1.0

Application debugging

(1)
3.0

Workload planning

(2)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Vendor/Product Selection


What other vendors were considered? Multiple responses allowed.

CA Technologies

IBM

Other...


Why did you purchase an Application Performance Monitoring solution?

Create internal/operational efficiencies

Drive innovation

Enhance decision making


What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America