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3.9 out of 5.0 (7 ratings)

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We have aggregated ratings data on Hewlett Packard Enterprise but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): HP RUM

    Implementation was somewhat challenging but delivered long term value.

    Overall Comment

    Fairly good. Interpreting the RUM metrics was initally a challenge

    What one piece of advice would you give other prospective customers?

    Do an in-depth POC

    What do you like most about the product or service?

    Provides an additional user perspective as to what the web users are experiencing.

    What do you dislike most about the product?

    interpreting the metircs

    If you could start over, what would your organization do differently?

    Would have done a more in-depth POC

    Service & support - overall comment

    high


  • 4 out of 5.0, Reviewed

    Product(s): AppPulse Mobile

    Easy Implementation and operation with the support of TSOFT company

    Overall Comment

    We are very satisfied. Very intuitive and flexible product

    What do you like most about the product or service?

    The way information and metrics are presented, very intuitive tool

    Service & support - overall comment

    Support is being provided by Tsoft company and it is very good and effective


  • 4 out of 5.0, Reviewed

    Product(s): LoadRunner, Other...

    AppPulse was as easy as 1-2-3 to implement

    Overall Comment

    So far the support has been great. Typically I hear back within 24 hours for any ticket, and urgent tickets get same day response. Engineers seem quite knowledgable.

    What one piece of advice would you give other prospective customers?

    Start with performance testing. Get that done right, then promote to prod performance monitoring.

    What do you like most about the product or service?

    Instant infrastructure / almost nothing to setup on campus.

    What do you dislike most about the product?

    Has had a few outages which have irritated higher-ups...

    What one thing do you wish the vendor did differently?

    Allowed for sandbox licensing for testing out new stuff

    If you could start over, what would your organization do differently?

    I honestly feel our roll out was great. The biggest benefit for us was the ability to re-use our LoadRunner scripts in AppPulse

    Service & support - overall comment

    Service works well. Very early on had odd hiccups with different browsers. Now it works great. Support is fantastic.


  • 5 out of 5.0, Reviewed

    Product(s): AppPulse Trace

    Implementation was easy, and the product has continued to perform.

    Overall Comment

    I was extremely happy with the product and the implementation. We took a legacy application and the services team was able to bring in expertise that allowed us to monitor the application. We had tried to monitor this particular application before with another vendor and product and were unsuccessful.

    What one piece of advice would you give other prospective customers?

    We were new to the APM space and this product really fit our needs and was easy to deploy. If you are in a similar situation I wouldn't hesitate to purchase.

    What do you like most about the product or service?

    The ease of implementation, the fast ROI, and the SaaS allows me low overhead as far as maintenance goes.

    What do you dislike most about the product?

    I have to say that this particular product is so easy to use, affordable and adds value that it makes other products from HPE look bad in comparison.

    What one thing do you wish the vendor did differently?

    Overall I am satisfied with the value this particular product provides.

    If you could start over, what would your organization do differently?

    We would have bought more licenses.

    Service & support - overall comment

    I refrained from giving a 5 because there was one service interruption in the cloud by the vendor. Considering it was only one over a year, that isn't bad at all but stops me from giving a 5.


  • 5 out of 5.0, Reviewed

    Product(s): HP Diagnostics, HP RUM, SiteScope

    The implementation of these tools need a fairly good knowledge of the entire application infrastructure, starting from application to finish in the networking and application server

    Overall Comment

    Our experience was completely positive, since the availability of HP engineers who personally have worked to get the best from our APM solution

    Service & support - overall comment

    They are always ready and available in the troubleshooting even when not depend only on the solution, helping you understand where to intervene


  • 2 out of 5.0, Reviewed

    Product(s): HP Diagnostics, SiteScope, Other...

    HPs APM vision is strong but execution is weak, dependent on a complex set of technologies

    Overall Comment

    HP's APM solution was complex to implement, build, maintain/upgrade, and on-board. Solution has scalability issues with no perceivable cost effective methods for growth. Vendor training was limited and difficult to acquire.

    What one piece of advice would you give other prospective customers?

    Don't believe the sales hype. Prove the capabilities on-premise, with complex applications, in your IT ecosystem.

    What do you like most about the product or service?

    BPM/synthetics are best of breed and served us well for many years.

    What do you dislike most about the product?

    Technical complexity. Too many distint technologies required to achive the vision.

    What one thing do you wish the vendor did differently?

    Don't outsource pre-sales engineering. We always have to look to their "preferred providers" for pre-sales design. I don't believe they are as knowledgeable, or accountable, as dedicated HP employees would be.

    If you could start over, what would your organization do differently?

    Assess competitors (quadrant leaders). Start SaaS and work back to on-prem only as needed. Extend production focus to include broader app lifecycle, dev (DevOps)


  • 3 out of 5.0, Reviewed

    Product(s): LoadRunner

    With LoadRunner Load Testing of Citrix-delivered Applications-The Devil is in the Detail.

    Overall Comment

    There were a number of technical issues related to the tool crashing during capture of the scenario and during playback. After enough escalations between HP and the outsourcer, they brought enough technical resources to bear to resolve the showstoppers. However, the solution is brittle, in the sense that, once you begin customizing the code, you can no longer use the GUI tool to edit the scripts.

    What one piece of advice would you give other prospective customers?

    Take the pain up front of careful design, bitmap-based synchronization and hand coding-or you may ultimately find your results to be meaningless.

    What do you like most about the product or service?

    The overall design of the product components and architecture is very solid, including ways to function through firewalls. It manages system components well, and HP seems to have a good approach with the cloud model and pay-per-user-minute licensing.

    What do you dislike most about the product?

    The lack of flexibility in maintaining code via GUI elements once the scripts were modified.

    What one thing do you wish the vendor did differently?

    It would be ideal if the GUI were fore more tuned to iteratively modifying and improving scripts, instead of being biased toward throwing away and re-capturing a scenario.

    If you could start over, what would your organization do differently?

    Very carefully craft the scenario scripting with many synchronization steps to along the way. This requires careful thought and is time consuming but pays dividends as one scales up the load of the environment.

    Product capabilities - overall comment

    Many features and capabilities.

    Service & support - overall comment

    HP LoadRunner support (EMEIA) and was very responsive and quickly brought development resources into the cases when it was clear there was a software defect. Hotfixes were produced quickly.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.2

Ability to understand your organization's needs

(3)
3.3

Timely and complete response to product questions

(3)
3.0

Pricing and contract flexibility (pricing and terms)

(7)
4.1
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
3.7

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(7)
4.4

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(6)
4.0

Ease of deployment

(7)
3.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
4.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(7)
4.0

Quality of technical support

(7)
4.3

Quality of peer user community

(5)
3.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
3.7

Business analysis    

(5)
3.6

Service monitoring

(6)
4.7

Anomaly detection

(6)
4.2

Distributed profiling

(3)
3.0

Application debugging

(3)
4.0

Workload planning

(4)
3.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Vendor/Product Selection

Vendor Management


What other vendors were considered?

CA Technologies

AppDynamics

IBM

BMC Software

Dell

Oracle

Riverbed

Other...


Why did you purchase an Application Performance Monitoring solution?

Create internal/operational efficiencies

Improve customer relations/service

Drive innovation

Enhance decision making

Improve business process agility

Improve business process outcomes

Other...


What were the key factors that drove your decision?

Product functionality and performance

Pre-existing relationships

Breadth of services

Strong consulting partnership

Strong customer focus

Financial/organizational viability


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Latin America