Dec 19, 2016
quick to respond and resolve issues
Dec 9, 2016
HPE markets and provides monitoring services at Enterprise level. One of the tools they have is HP Diagnostics where it can instrument byte code level to help development team to dig deeper with any issues that occured in all different layer of environment. It is ideal to have the Diagnostic to produce the analytic data, sometimes at stack level, to devvelopment team in performance environment to study the bottle neck. Occassionally, production integration is needed to gather performance data during high triffic hours or major incidents.
Dec 7, 2016
Top Issues: - HP lack of responsive support - HP slow to engage technical support - Time to resolve issues takes months not weeks
Oct 19, 2016
Fairly good. Interpreting the RUM metrics was initally a challenge
Sep 12, 2016
We are very satisfied. Very intuitive and flexible product
Sep 8, 2016
So far the support has been great. Typically I hear back within 24 hours for any ticket, and urgent tickets get same day response. Engineers seem quite knowledgable.
Sep 4, 2016
I was extremely happy with the product and the implementation. We took a legacy application and the services team was able to bring in expertise that allowed us to monitor the application. We had tried to monitor this particular application before with another vendor and product and were unsuccessful.
Aug 25, 2016
Our experience was completely positive, since the availability of HP engineers who personally have worked to get the best from our APM solution
Mar 3, 2016
HP's APM solution was complex to implement, build, maintain/upgrade, and on-board. Solution has scalability issues with no perceivable cost effective methods for growth. Vendor training was limited and difficult to acquire.
Dec 7, 2015
There were a number of technical issues related to the tool crashing during capture of the scenario and during playback. After enough escalations between HP and the outsourcer, they brought enough technical resources to bear to resolve the showstoppers. However, the solution is brittle, in the sense that, once you begin customizing the code, you can no longer use the GUI tool to edit the scripts.