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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): IBM Application Diagnostics, IBM Application Diagnostics on Cloud, IBM Application Performance Management , IBM Application Performance Management Advanced, IBM Application Performance Management Advanced on Cloud, IBM Application Performance Management on Cloud

    We accomplished in 2 weeks with IPM what we couldn't do in 8 months with another product.

    Overall Comment

    Very responsive account team, when issues did crop up they were dealt with effectively and extremely efficiently.

    What one piece of advice would you give other prospective customers?

    The IPM solution does some great things out-of-the-box, focus on those and build some quick wins.

    What do you like most about the product or service?

    Simple self-service aspect to building dashboards

    What do you dislike most about the product?

    Nothing in particular

    What one thing do you wish the vendor did differently?

    There is no Enterprise agent deployment method. Agents for SaaS and on-prem are deployed manually, this is a step backwards from the ITM solution which offered and remote / automated deployment methodology.

    If you could start over, what would your organization do differently?

    N/A

    Service & support - overall comment

    IBM Support is simply amazing. They have quickly and effeciently responded to any and every support issue and brought them to resolution quickly.


  • 5 out of 5.0, Reviewed

    Product(s): IBM Application Diagnostics, IBM Application Diagnostics on Cloud, IBM Application Performance Management , IBM Application Performance Management Advanced, IBM Application Performance Management Advanced on Cloud, IBM Application Performance Management on Cloud , IBM Log Analysis, IBM Monitoring and Analytics on IBM Bluemix, IBM Predictive Insights

    The best and most mature portfolio of APM tools on the market.

    Overall Comment

    IBM provides us with a single point of integration across our entire enterprise. It has proven to us to be the most mature portfolio of APM tools and our services agreement provides us with a "peace-of-mind" that we don't get from any other vendor. They respond to our requests and incidents with the utmost professionalism and speed.

    What one piece of advice would you give other prospective customers?

    It's a journey. You need to stay the course. The biggest mistake you can make is to take your eye off the road......when you start looking for exits!

    What do you like most about the product or service?

    Fast responses, to incidents as well as understanding our requirements and enhancement requests.

    What do you dislike most about the product?

    Nothing really.

    What one thing do you wish the vendor did differently?

    The vendor was great and continues to provide us with exceptional service and products.

    If you could start over, what would your organization do differently?

    We wouldn't do much different. We understood from the conception phases of our project that it was going to take time to reach the maturity level that we wanted to get to.

    Service & support - overall comment

    The support people (both L2 and L3) always respond in a very timely fashion and are very knowledgeable.


  • 4 out of 5.0, Reviewed

    Product(s): IBM Application Performance Management on Cloud

    Good tool for application monitoring

    Overall Comment

    The reason we choose this APM monitoring are below. 1) Cloud based so no prime maintenance required 2) continuous availability 3) ESB application transaction tracking 4) Comparative less coast 5) Easy implementation

    Service & support - overall comment

    Good support


  • 4 out of 5.0, Reviewed

    Product(s): IBM Application Performance Management Advanced, IBM Application Performance Management Advanced on Cloud, IBM Monitoring and Analytics on IBM Bluemix

    Implementation was quick,easy to install and configure

    Overall Comment

    The product has massive monitoring coverage for technologies however, lacks 'monitoring native mobile apps and devices' in APM. Cloud Hosted APM lacks enterprise customization but works great. Service and support have been really great. Having local IBM Perth Dev Lab have helped. Support is always on their toes. Product Management listens and is open for communication at week's notice. The roadmap is enhanced and our requirements are being catered for as a priority. Overall - good experience with the vendor - support & management plus product.

    What one piece of advice would you give other prospective customers?

    Read the manuals carefully and assess which component integrations are required prior to configuring. It is a pain to go back and disable a few things to enable integration and then enable those few things again! Make sure the product coverage fits what you need. We have 95% covered today and working with IBM on the rest. Convey your plans to IBM before implementation. Licensing consumption count is not easy to maintain. Ensure IBM gives a way to you before you implement this... We built our own!

    What do you like most about the product or service?

    - Service & Support Teams are very helpful (once you escalate to Level 2 and.or above.) - Product is great at what it does and has massive coverage for technologies.

    What do you dislike most about the product?

    - no easy way of migrating thresholds/etc from IBM Tivoli Monitoring to APM. - no way of counting license consumption easily inside APM. - service teams ask for far too many logs and one by one! Wish they asked them all in one go and wasted less time.

    What one thing do you wish the vendor did differently?

    - Provided a way of keeping a count of license consumption inside APM. - Release the patches quicker. - Release a 'real, simple to use' custom plugin builder so customers can monitor things that IBM do not support. - Make licensing easier and simpler - get rid of the 100 names the product has and can be licensed under. - Stop the support teams asking for more and more logs each time there is an issue... Escalate quickly.

    If you could start over, what would your organization do differently?

    Have a proper project manager, committed teams (network security mainly) to deliver this internally. Cloud APM Solution was quite nicely delivered by IBM, however, lacks some customization.

    Service & support - overall comment

    100% satisfied. Support is on their toes and having access to local development labs speed up the process.


  • 4 out of 5.0, Reviewed

    Product(s): IBM Application Diagnostics, IBM Application Performance Management , IBM Application Performance Management Advanced, IBM Application Performance Management Advanced on Cloud, IBM Application Performance Management on Cloud , IBM Monitoring and Analytics on IBM Bluemix, Other...

    Implementation was easy, support has been fantastic.

    Overall Comment

    Product Management & Development teams are fully focused, committed and provide quick results. IBM's coverage for technologies is by far the best with constant enhancement of roadmap. Local Support in Australia is great (IBM Perth Labs Development - APM team). Pre-Sales/Account Team are fantastic, result oriented. We have been a traditional IBM Tivoli Monitoring install base. Journey to APM was fully discussed with Vendor and vendor roadmap, support and focus on the development of APM has been great. The Product Management team is quite committed, open to listening, collaborating and working on our needs. Implementation experience has been really good with local support team available within hours.

    What one piece of advice would you give other prospective customers?

    - Read the manual properly, ensure all integration components are thought off and implemented in order. Going backwards/forwards requires disabling a few things. - Ensure firewalls for a lot of "agent" ports are opened; if agents are monitoring remotely (eg. Citrix vdi agent). - Communicate with users to ensure cultural change is well accepted if you are on a different APM solution or a tradition IBM tivoli monitoring -like - environment. - Look for local support. Having local support at arm's length has been fantastic.

    What do you like most about the product or service?

    Service - IBM Perth Labs (Local Development Lab) , Pre Sales & Account team have been fantastic and committed. The product has coverage for a lot of technologies. The roadmap is quite comprehensive and vendor delivers upon it in line with strategy. The product still requires a few enhancements but the development/management teams are quite committed to delivering upon these.

    What do you dislike most about the product?

    Product - Not having an easy to use interface to build monitoring plugins. Not having agent-less monitoring options. IBM needs to do better to provide agent upgrades, deployment options using IBM Endpoint Manager.

    What one thing do you wish the vendor did differently?

    Provided a platform to collaborate with other customers who are implementing the same or in the process to implement the same.

    If you could start over, what would your organization do differently?

    Read the documentation properly and implementation steps would be altered a bit to ensure we are not going too backwards and forwards. Work with the vendor to ensure all monitoring agent pre-requisites are updated and provided before starting. Internally, we did not communicate to users as greatly as we would have liked. So perhaps, communicating about the upcoming implementation of APM would be great. We always had plans to implement a Hybrid Solution and would do nothing different in terms of what we want to implement.

    Service & support - overall comment

    Support team - locally and internationally are quite hands on. Always ready to help. IBM Perth Labs - APM development manager is fully committed and helpful at short notice. IBM Development in US, Brazil, etc. are also available within a day. Service has been fantastic, Support has been great with timely fixes/assistance/workarounds.


  • 5 out of 5.0, Reviewed

    Product(s): IBM Application Performance Management Advanced

    Easy implementation.

    Overall Comment

    Overall we are happy with this tool. Waiting for them to release monitoring agents for Sterling products.

    What one piece of advice would you give other prospective customers?

    This is very good tool with monitoring capabilities.

    What do you like most about the product or service?

    We like the APM UI.

    What do you dislike most about the product?

    Lack of workspaces for MQ and data power.

    What one thing do you wish the vendor did differently?

    Documentation.

    If you could start over, what would your organization do differently?

    n/a

    Service & support - overall comment

    Some support members were not aware of this product.


  • 4 out of 5.0, Reviewed

    Product(s): IBM Application Performance Management Advanced

    Quick adoption.

    Overall Comment

    Satisfactory.

    What one piece of advice would you give other prospective customers?

    review contract closely.

    What do you like most about the product or service?

    useful.

    What do you dislike most about the product?

    nothing.

    What one thing do you wish the vendor did differently?

    MOC.

    If you could start over, what would your organization do differently?

    do more management of change.

    Service & support - overall comment

    satifactory.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
4.1

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(7)
3.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
4.4

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
3.5

Quality and availability of end-user training

(7)
4.0

Ease of deployment

(7)
4.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
4.6

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(6)
4.5

Quality of technical support

(7)
4.6

Quality of peer user community

(7)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.3

Business analysis    

(6)
4.3

Service monitoring

(6)
4.7

Anomaly detection

(5)
4.6

Distributed profiling

(5)
4.4

Application debugging

(6)
4.3

Workload planning

(6)
4.2
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor


What other vendors were considered?

AppDynamics

CA Technologies

BMC Software

New Relic

Dynatrace

IBM

ManageEngine

Microsoft

Riverbed

SolarWinds

Other...


Why did you purchase an Application Performance Monitoring solution?

Improve business process outcomes

Improve customer relations/service

Cost management

Create internal/operational efficiencies

Drive innovation

Enhance decision making

Improve business process agility

Reduce time to market

Drive revenue growth

Improve compliance and risk management


What were the key factors that drove your decision?

Product functionality and performance

Breadth of services

Strong consulting partnership

Strong customer focus

Overall cost

Pre-existing relationships

Product roadmap and future vision

Strong services expertise

Strong user community

Financial/organizational viability

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa