Dec 15, 2016
It has been a truly bumpy road since we went live. Hoping to get better.
Dec 8, 2016
Vendor was very supportive throughout the design build implementation process. product suite and integration to other management modules was seamless and met all implementation goals.
Dec 6, 2016
We went with both IBM Tivoli and AppDynamics for both monitoring and agent based predictive trending
Dec 5, 2016
Specifically, Tivoli, products were available across all platforms: Distributed, MF and application level data.
Dec 5, 2016
Leading operating system
Sep 12, 2016
Very responsive account team, when issues did crop up they were dealt with effectively and extremely efficiently.
Sep 12, 2016
IBM provides us with a single point of integration across our entire enterprise. It has proven to us to be the most mature portfolio of APM tools and our services agreement provides us with a "peace-of-mind" that we don't get from any other vendor. They respond to our requests and incidents with the utmost professionalism and speed.
Sep 9, 2016
The reason we choose this APM monitoring are below. 1) Cloud based so no prime maintenance required 2) continuous availability 3) ESB application transaction tracking 4) Comparative less coast 5) Easy implementation
Sep 4, 2016
The product has massive monitoring coverage for technologies however, lacks 'monitoring native mobile apps and devices' in APM. Cloud Hosted APM lacks enterprise customization but works great. Service and support have been really great. Having local IBM Perth Dev Lab have helped. Support is always on their toes. Product Management listens and is open for communication at week's notice. The roadmap is enhanced and our requirements are being catered for as a priority. Overall - good experience with the vendor - support & management plus product.
Sep 2, 2016
Product Management & Development teams are fully focused, committed and provide quick results. IBM's coverage for technologies is by far the best with constant enhancement of roadmap. Local Support in Australia is great (IBM Perth Labs Development - APM team). Pre-Sales/Account Team are fantastic, result oriented. We have been a traditional IBM Tivoli Monitoring install base. Journey to APM was fully discussed with Vendor and vendor roadmap, support and focus on the development of APM has been great. The Product Management team is quite committed, open to listening, collaborating and working on our needs. Implementation experience has been really good with local support team available within hours.