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  • 4 out of 5.0, Reviewed

    Product(s): System Center Operations Manager

    Make no mistake, this is a framework. You will get out of it what you put into it.

    Overall Comment

    The initial implementation was fairly straightforward. Tuning and testing are where the real work is required. You can't just install a bunch of management packs and walk away. For this product to be effective in your organization, you must customize the management packs to fit your environment and sometimes create your own monitors where no MPs are avaiable. If you want alerts to be meaningful, then you have to treat each alert as either an actual issue or an opportunity to fine-tune the rule/monitor. If you just "ignore" alerts that are transient or not indicative of a problem, you weaken the whole system and those who use it. I recommend starting off with only a basic up/down monitor for each server/service in your organization and then slowly bring in MPs and monitors as the business needs are identified.

    What one piece of advice would you give other prospective customers?

    If you want alerts to be meaningful, then you have to treat each alert as either an actual issue or an opportunity to fine-tune the rule/monitor. If you just "ignore" alerts that are transient or not indicative of a problem, you weaken the whole system and those who use it. I recommend starting off with only a basic up/down monitor for each server/service in your organization and then slowly bring in MPs and monitors as the business needs are identified.

    What do you like most about the product or service?

    It is a framework that works well within the microsoft infrastructure. We are a mostly microsoft shop, so this means it integrates very well with some of our main software suites.

    What do you dislike most about the product?

    as I mentioned before, the software is complex and does pretty much nothing out of the box. Management packs are available and are a good place to start, but they are also complex and often need to be modified and have setting overridden to work properly. Setting up even simple monitoring can be a bit overwhelming for a new user and the UI makes it difficult to retrace one's steps when attempting to correct mistakes.

    What one thing do you wish the vendor did differently?

    The UI is is not very intuitive and the workflow for adding monitors/rules/alerts is not very easy to understand. Wizards could help for some known tasks, but the UI itself hasn't changed much in the past 10 years. Its time to make some improvements that make the console more useable for untrained users such as operations staff.

    If you could start over, what would your organization do differently?

    As I mentioned earlier, we would have started much smaller with fewer management packs activated and spent more time at the beginning fine-tuning so that we didn't have as many erroneous alerts. Also, we should have had a better understanding of what each metric is and what is affected when it triggers. often times, those on call have to google and research to find out what an alert actually means when it comes up as management packs often contain hundreds of rules/alerts.

    Service & support - overall comment

    dealing with microsoft support is rarely a positive experience, regardless of the software package in question.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Visual Studio Application Insights

    Tight integration with Azure PaaS provides solid monitoring and analytics with minimal development effort.

    Overall Comment

    We really like the product and how well it is integrated into Azure. The Analytics query language and graph generation is very good. Integration with PowerBI was an added plus. Our biggest challenge is that we were an early adopter and started using the service while it ws still in preview so many things changed/improved while we were using. The benefit of this was that Microsoft was very responsive to our feedback and introduced/prioritized enhancements based on our needs.

    What one piece of advice would you give other prospective customers?

    Embrace Azure PaaS services to get the best out of the box service monitoring.

    What do you like most about the product or service?

    Application Insights Analytics. This tool has helped us do ad hoc investigations into issues we are having with our system that we did not initially account for.

    What do you dislike most about the product?

    The portal graphs are good and getting better, but sometimes the interface is slow or difficult to find the controls we need.

    What one thing do you wish the vendor did differently?

    Provide a more specific roadmap of new functionality and regional deployments.

    If you could start over, what would your organization do differently?

    Adopt Application Insights across the board. We used ELK stack for a couple of services and have not been able to get the same depth of functionality without additional effort.

    Service & support - overall comment

    We've had good access to members of the product team to answer our questions, understand our needs and provide solutions.


  • 5 out of 5.0, Reviewed

    Product(s): System Center Operations Manager

    SCOM provides excellent flexibility when monitoring Windows Servers, applications and client systems.

    Overall Comment

    SCOM is a solid Windows monitoring product. It provides great flexibility in creating new monitoring rules. It has been critical for us, not just for operational rules, but security monitoring also.

    What do you like most about the product or service?

    flexibility and role-based administration.

    What do you dislike most about the product?

    Console can be slow and web-based console isn't worth using.

    What one thing do you wish the vendor did differently?

    Microsoft is spending too much.

    If you could start over, what would your organization do differently?

    We currently monitor client systems. Due to their scale, we wished we had looked at alternatives for our non-critical desktop systems.


  • 4 out of 5.0, Reviewed

    Product(s): System Center Global Service Monitor, System Center Operations Manager

    SCOM is the monitoring tool for your today cloud solution.

    Overall Comment

    SCOM has been strong to Alert to knowledge and task recovery on Day 1 to ensure Mode 1 can focus on improving the configuration standard. There are challenges of the knowledge to alerts is still at the Engineering level that is above Mode1 capability to understand the many variables why alerts may be generated above and below the technology layer that reached its threshold level. This is not a tool issue but a skillset to understand what it needed to be a monitor operator.

    What one piece of advice would you give other prospective customers?

    Hold the line - minimize tuning the Management Packs if no standard service templates exist.

    What do you like most about the product or service?

    Management Pack design to include the key areas of Reliability (Availability, Performance, Security, and Configuration). These principles help build a strong BASE, Standards Services, and as well the abiltiy to customize to specific applications.

    What do you dislike most about the product?

    Network segmenation will be a huge challenge for AD integrated tool. There are major trade-offs to get to market when there are some major requirements to have implement for an untrusted domain.

    What one thing do you wish the vendor did differently?

    Engineers are curious to view thresholds and SCOM does not provide a single spreadsheet view of the complexity of workflows that make up UnitMonitors and Rules. This is a challenge to provide the default thresholds with the override rules in one spreadsheet.

    If you could start over, what would your organization do differently?

    Define Service Templates in the following structure: Health Policy (WEB, APP, or Database MPs), HA Policy ( non-HA vs HA e.g. Stand-alone SQL vs SQL AO), Applicaiton Profile (Manageability Apps vs LOB apps), OS Profiles (Linux vs Windows and custom tweaks), HW Profiles ( Medium, Large, and Extra Large definitions)

    Service & support - overall comment

    Microsoft support has always met my expectation. In our cloud heterogeneous environment we had to leverage Microsoft to solve other third-party solutions (e.g. VMware).


  • 5 out of 5.0, Reviewed

    Product(s): System Center Operations Manager

    Must for Enterprises. Does great job with monitoring microsoft components.

    Overall Comment

    It does great job with monitoring Microsoft components.

    What one piece of advice would you give other prospective customers?

    High license cost.

    What do you like most about the product or service?

    In-depth monitoring of Windows servers with Microsoft components/solutions installed.

    What do you dislike most about the product?

    High license cost. Notification is quite noisy.

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    Acquire more license.


  • 4 out of 5.0, Reviewed

    Product(s): System Center Operations Manager

    Implementation is easy.

    Overall Comment

    Overall we are very happy with the product.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
4.2

Ability to understand your organization's needs

(4)
4.3

Timely and complete response to product questions

(4)
4.3

Pricing and contract flexibility (pricing and terms)

(4)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)


Ease of integration using standard APIs and tools

(4)
3.8

Quality and availability of end-user training

(6)
3.8

Ease of deployment

(6)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
3.8

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(5)
4.6

Quality of technical support

(5)
4.2

Quality of peer user community

(5)
4.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.2

Business analysis    

(6)
3.8

Service monitoring

(6)
4.7

Anomaly detection

(5)
4.0

Distributed profiling

(5)
3.6

Application debugging

(5)
3.4

Workload planning

(5)
3.6
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Maintenance and Support

Rollout and Install

Application Lead

Development/Integration

Technical Assessment

Executive Sponsor

Functional Assessment

User Training


What other vendors were considered?

BMC Software

Hewlett Packard Enterprise

IBM

Microsoft

SolarWinds

Other...


Why did you purchase an Application Performance Monitoring solution?

Create internal/operational efficiencies

Improve compliance and risk management

Improve business process agility

Improve customer relations/service

Reduce time to market

Cost management

Drive innovation

Enhance decision making

Improve supplier or partner relations


What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance

Overall cost

Breadth of services

Product roadmap and future vision

Strong services expertise

Strong user community

Financial/organizational viability

Strong consulting partnership


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa