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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): System Center Operations Manager

    SCOM provides excellent flexibility when monitoring Windows Servers, applications and client systems.

    Overall Comment

    SCOM is a solid Windows monitoring product. It provides great flexibility in creating new monitoring rules. It has been critical for us, not just for operational rules, but security monitoring also.

    What do you like most about the product or service?

    flexibility and role-based administration.

    What do you dislike most about the product?

    Console can be slow and web-based console isn't worth using.

    What one thing do you wish the vendor did differently?

    Microsoft is spending too much.

    If you could start over, what would your organization do differently?

    We currently monitor client systems. Due to their scale, we wished we had looked at alternatives for our non-critical desktop systems.


  • 4 out of 5.0, Reviewed

    Product(s): System Center Global Service Monitor,System Center Operations Manager

    SCOM is the monitoring tool for your today cloud solution.

    Overall Comment

    SCOM has been strong to Alert to knowledge and task recovery on Day 1 to ensure Mode 1 can focus on improving the configuration standard. There are challenges of the knowledge to alerts is still at the Engineering level that is above Mode1 capability to understand the many variables why alerts may be generated above and below the technology layer that reached its threshold level. This is not a tool issue but a skillset to understand what it needed to be a monitor operator.

    What one piece of advice would you give other prospective customers?

    Hold the line - minimize tuning the Management Packs if no standard service templates exist.

    What do you like most about the product or service?

    Management Pack design to include the key areas of Reliability (Availability, Performance, Security, and Configuration). These principles help build a strong BASE, Standards Services, and as well the abiltiy to customize to specific applications.

    What do you dislike most about the product?

    Network segmenation will be a huge challenge for AD integrated tool. There are major trade-offs to get to market when there are some major requirements to have implement for an untrusted domain.

    What one thing do you wish the vendor did differently?

    Engineers are curious to view thresholds and SCOM does not provide a single spreadsheet view of the complexity of workflows that make up UnitMonitors and Rules. This is a challenge to provide the default thresholds with the override rules in one spreadsheet.

    If you could start over, what would your organization do differently?

    Define Service Templates in the following structure: Health Policy (WEB, APP, or Database MPs), HA Policy ( non-HA vs HA e.g. Stand-alone SQL vs SQL AO), Applicaiton Profile (Manageability Apps vs LOB apps), OS Profiles (Linux vs Windows and custom tweaks), HW Profiles ( Medium, Large, and Extra Large definitions)

    Service & support - overall comment

    Microsoft support has always met my expectation. In our cloud heterogeneous environment we had to leverage Microsoft to solve other third-party solutions (e.g. VMware).


  • 5 out of 5.0, Reviewed

    Product(s): System Center Operations Manager

    Must for Enterprises. Does great job with monitoring microsoft components.

    Overall Comment

    It does great job with monitoring Microsoft components.

    What one piece of advice would you give other prospective customers?

    High license cost.

    What do you like most about the product or service?

    In-depth monitoring of Windows servers with Microsoft components/solutions installed.

    What do you dislike most about the product?

    High license cost. Notification is quite noisy.

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    Acquire more license.


  • 4 out of 5.0, Reviewed

    Product(s): System Center Operations Manager

    Implementation is easy.

    Overall Comment

    Overall we are very happy with the product.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.3

Ability to understand your organization's needs

(4)
4.3

Timely and complete response to product questions

(4)
4.3

Pricing and contract flexibility (pricing and terms)

(4)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Ease of integration using standard APIs and tools

(3)
3.7

Quality and availability of end-user training

(4)
3.8

Ease of deployment

(4)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.3

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(4)
4.5

Quality of technical support

(4)
4.3

Quality of peer user community

(3)
4.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.3

Business analysis    

(4)
3.8

Service monitoring

(4)
4.5

Anomaly detection

(3)
4.0

Distributed profiling

(3)
3.3

Application debugging

(3)
3.7

Workload planning

(3)
3.7
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Maintenance and Support

Rollout and Install

Technical Assessment

Development/Integration

Executive Sponsor

Functional Assessment


What other vendors were considered? Multiple responses allowed.

BMC Software

Hewlett Packard Enterprise

IBM

Microsoft

Other...


Why did you purchase an Application Performance Monitoring solution?

Create internal/operational efficiencies

Improve compliance and risk management

Improve business process agility

Improve customer relations/service

Reduce time to market


What were the key factors that drove your decision?

Product functionality and performance

Overall cost

Pre-existing relationships

Product roadmap and future vision

Strong services expertise

Strong user community

Breadth of services

Financial/organizational viability

Strong consulting partnership


In which region(s) did your deployment take place? Multiple responses allowed.

North America