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We have aggregated ratings data on New Relic but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): New Relic APM,New Relic Insights

    New Relic Adoption

    Overall Comment

    We got pretty good support from the Cloud Solution Provider and the collaboration worked great, There are still some issues that we are working through with the New Relic due to the scale of usage.

    If you could start over, what would your organization do differently?

    Test more for Scale and Memory Footprint of the APM,


  • 4 out of 5.0, Reviewed

    Product(s): New Relic Insights

    Deep visibility into our ecosystem

    Overall Comment

    Offers some very broad metrics that we're still becoming familiar with. At this point, we've just scratched the surface, but see great potential as we tie the data more closely with our processes.

    What one piece of advice would you give other prospective customers?

    There is a lot of depth to the metrics and you can get lost inside your own head if you try to understand the implications of everything all at once. Seek to get things stood up (getting started is very easy) with the focus on just a couple key metrics at first.

    What do you like most about the product or service?

    the depth of metrics.

    What do you dislike most about the product?

    Nothing comes to mind.

    What one thing do you wish the vendor did differently?

    Nothing comes to mind.

    If you could start over, what would your organization do differently?

    We'd spend a little more time thinking through alerts - which ones do we care about, who should receive them, what do we expect people to do with them, etc.

    Product capabilities - overall comment

    Excellent, meaningful raw data in an easy to access format. Seemingly endless source of insights to be mined about our environments.

    Service & support - overall comment

    Not directly involved with their day-to-day support.


  • 5 out of 5.0, Reviewed

    Product(s): New Relic APM,New Relic Insights,New Relic Synthetics

    Implementation was straightforward but long-term costs do concern me.

    Overall Comment

    Vendor was very willing to work with us during a trial or pre-sales effort.

    What one piece of advice would you give other prospective customers?

    Get the cost down as much in year 1 as possible.

    What do you like most about the product or service?

    Nice looking dashboards and evolving product.

    What do you dislike most about the product?

    Cost.

    What one thing do you wish the vendor did differently?

    Perhaps more test/non-prod license tier.

    If you could start over, what would your organization do differently?

    Done more of a longer trial.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): New Relic APM,New Relic Browser,New Relic Insights,New Relic Synthetics

    Works as advertized. Easy Implementation. Would like to see more/easier alerting.

    Overall Comment

    They have a great product that was relatively easy to implement. It is costly, but it provides us with crucial applicaiton analytics that help us give feedback to developers. They also allow you to monitor OS level montoring of any server that supports a given applicaiton architecture. It is also a way we can give developers insight into how their applicaiton performs from a customer perspective. The only place I'd like to see improvements on is the montiroing and alerting aspects of the product.

    What one piece of advice would you give other prospective customers?

    This won't be one-stop shopping for a monitoring tool. It has great application insights, but is very basic at the OS level. You will need a compliment for infrastructure and potentially OS level monitoring.

    What do you like most about the product or service?

    In depth application analytics.

    What do you dislike most about the product?

    Lack of overall monitoring solution. Needs something to compliment it.

    What one thing do you wish the vendor did differently?

    On-premises SNMP monitoring that feeds back to the cloud. SNMP traps and alerting.

    If you could start over, what would your organization do differently?

    Give AppDynamics a better shake.

    Product capabilities - overall comment

    A solid product, but not a one stop shop for monitoring.

    Service & support - overall comment

    Only one brief major outage in the year we've used them. Nice portal on their site to view any issues.

    Integration & Deployment - Overall comment

    The product is very easy to implement and hit the ground running.


  • 4 out of 5.0, Reviewed

    Product(s): New Relic APM,New Relic Insights

    Brings great value, features are extensive, but need clear licensing guidelines.

    Overall Comment

    Their capabilities continue to impress. We're able to get more insight into the inner workings of our complex architecture than ever before. Our Tier One is highly dependent on New Relic. Time to diagnose and troubleshoot issues decreased greatly. Next on our agenda is to get training on Insights to be able to leverage its value to it's maximum potential. On the licensing details, we were caught off guard with the usual pay little for licensing now, but pay full later. This caused us to have to redo our budget mid year.

    What one thing do you wish the vendor did differently?

    Notify us about the upcoming changes to license charges prior to the grace period expiring.

    If you could start over, what would your organization do differently?

    Pay attention to licensing details. Cost per install and data consumed plays a huge role in the total costs.


  • 5 out of 5.0, Reviewed

    Product(s): New Relic APM

    Good product, good service.

    Overall Comment

    We were not sure if this product is right for us and how it would apply to our environment. They came onsite and set up the product on our servers and demonstrated the product with our data. We completed our POC in less than 4 hours.

    What one piece of advice would you give other prospective customers?

    Don't wait. Try them for free. It takes only 30 minutes to set up.

    What do you like most about the product or service?

    Features.

    What do you dislike most about the product?

    They have multiple products. It was initially hard to understand which products we need.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
4.0

Ability to understand your organization's needs

(6)
4.2

Timely and complete response to product questions

(6)
4.7

Pricing and contract flexibility (pricing and terms)

(5)
3.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.5

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(6)
4.3

Quality and availability of end-user training

(4)
4.3

Ease of deployment

(6)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.4

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(6)
4.3

Quality of technical support

(5)
4.6

Quality of peer user community

(4)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.3

Business analysis    

(6)
3.8

Service monitoring

(6)
4.8

Anomaly detection

(6)
4.3

Distributed profiling

(5)
3.8

Application debugging

(6)
4.3

Workload planning

(5)
4.2
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Technical Assessment

Vendor/Product Selection

Executive Sponsor

Functional Assessment

Application Lead

Rollout and Install

Vendor Management


What other vendors were considered? Multiple responses allowed.

AppDynamics

Dynatrace

Riverbed

Microsoft

Other...


Why did you purchase an Application Performance Monitoring solution?

Create internal/operational efficiencies

Enhance decision making

Improve compliance and risk management

Improve customer relations/service

Cost management

Improve business process agility

Improve business process outcomes

Other...


What were the key factors that drove your decision?

Product functionality and performance

Breadth of services

Strong services expertise

Overall cost

Product roadmap and future vision

Pre-existing relationships

Strong customer focus

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa