5 out of 5.0, Reviewed Dec 2, 2016
Great experience with sales, customer success, expert services, customer support. Well thought out and supported rollout plan with training and onsite assistance.
Use your customer success team, they rock!
It is built with the customer in mind (Dev/Ops focused)
The timepicker (such a small thing, but annoying)
Better communication on product releases
Have a strategy that kicked off for Browser and Mobile as strong as we had for APM. We waited a bit too long and lost a bit of momentum.
4 out of 5.0, Reviewed Nov 21, 2016
Overall, New Relic has delivered again. There product provides, by far, the best in class APM solution for cloud based products. With there ability to tie in there other services, such as Browser, Insights, infrastructure and mobile, I'm now able to see a complete vertical view from the 200k ft view all the way to the servers.
Throw it on a bunch of services, setup a couple hours with NR and your operations and development team, and have NR walk through your entire enviornment while having developers/operations ask questions
The insights into the application and underlying services is by far, best in class for Cloud services.
Cost was an issue which required more discussions to justify than I would like.
Lower prices :)
Introduce solution in a different way as to cut down on the "tool religion" arguments
4 out of 5.0, Reviewed Nov 21, 2016
The product works great and does everything we it advertises. The only problem is that they are not innovating as quickly as we want them to.
Its Easy to use
Increased the functionality of its of the Insights platform to do more complex queries and graphs.
4 out of 5.0, Reviewed Nov 17, 2016
While implementing New Relic Synthetics earlier this year, it was lacking some critical features like a mature notification system. As the product and the company have matured over the year, the product has become extremely valuable. The vendor could do more to make Synthetics script development easier - as it stands scripts are most efficiently developed via an open source FireFox plugin that doesn't even work in current versions of FireFox. Community support for the product is strong and allows customers to get running quickly. However, once the script is devleoped, New Relics deployment infrastructure and results analytics are excellent. It is easy to deploy the scripts across the world and schedule them at regular intervals. The results analytics are both broad and deep creating substantial value for anyone who runs public facing web applications. For internally facing applications, New Relic has introduced "private minions" that can be run on-premise. However the pricing for them is unnatractive.
5 out of 5.0, Reviewed Nov 4, 2016
It is very easy to get New Relic up and running and immediately return useful feedback. It has the ability to work 'out-of-the-box' and provides easy to consume summaries for quick glances and also supports detailed analysis for those that want to drill down further. The integration with Amazon Web Services was simple and provides us with all the key metrics we need to use on a daily basis. Working with New Relic support is great and the online documentation is thorough.
Install it, get a feel for the data coming back, and then customize and tweak along the way. Look at the other elements in the New Relic suite for a complete end-to-end view of your environment. Do not hesitate to contact New Relic for support or advice on implementation.
Easy of installation and use.
Licensing model has been a work in progress for New Relic. Would prefer if it were data-based billing vs host billing.
5 out of 5.0, Reviewed Oct 25, 2016
Overall I love new relic. It came as part of another product / vendor that we get Drupal hosting. Having new relic manage and provite us with real time performance information on our websites is great.
The customer service initially is not great, but after you get passed that, they are a great company to work with.
The real time performance dashboards. Being able to drill down into the slow requests and see what code & lines are causing performance issues. Being able to tell what queries are the slowest and need to be tuned.
If you have a lot of applications, you get a long list to scroll through.
Do a better job at onboarding new customers and being more responsive via email.
Start right away with the free version. Set weekly email performance reports
4 out of 5.0, Reviewed Oct 20, 2016
Excellent support service Timely response to emergency requests Very willing to help configure to match business needs.
Make sure that the servers report in with the same name to APM as they do to the Server monitoring for easier management.
Provides great indepth monitoring and reporting of application performance.
I would have liked a post roll out review period with the vendor.
Focus on use of tagging in service Learn more about insights and building of custom dashboards Establish custom metrics for application performance
Support has been helpful and timely in service. Support provides solutions quickly and efficiently. Usually first solution proposed by support fixes any issues encountered.
5 out of 5.0, Reviewed Sep 28, 2016
New Relic was easy to implement and is intuitive to use. We have been able to utilize the APM product to identify performance bottlenecks and errors that previously were very difficult to diagnose. We have also been able to utilize other tools such as Synthetics and Insights to surface information on application availability and performance, helping us set and report on SLAs to key stakeholders. New Relic has become a key part of how we work on a daily basis.
As you work to implement an application performance monitoring product, work to involve key stakeholders from both the development and operations team. Having product champions throughout your teams will help with the adoption and use of the product and helps people realize that a tool like New Relic really is a true DevOps tool that provides value to everyone on the floor.
The ability to quickly surface and diagnose performance issues. New Relic helps us define what "slow" means. Previously customers would tell us that an application was slow, but we had no easy way to understand how that compared with previous performance. We now can determine exactly what the performance of the application is and where performance has improved or degraded.
The biggest thing I would change is adopting an application performance monitoring strategy and product earlier than we did.
We have always received timely service and support when working with New Relic. The large majority of our issues are solve using the community forum or their online support. For other issues, our local representatives have been great and are always willing to make resources available to troubleshoot issues.
4 out of 5.0, Reviewed Sep 9, 2016
New Relic is a great partner and is eager to be on the forefront of innovation and technology. They are exceptional with moving their products forward and value their customer’s feedback. The product interface is intuitive and the suite of tools provides functionality critical to our business with ease of use and is easy to implement.
Understand your requirements and prove the functionality on real use cases to see if their products fit the needs of your business.
Simplicity of implementation whether it is in an on-premises datacenter, in the cloud, or hybrid.
Lack of ability to maintain license usage by account.
I would like to see more data retention at no cost.
We had a greenfield start with New Relic with over 30 years of combined expertise in the monitoring space. I would not do anything differently.
New Relic is on-site frequently to assist in various aspects of support and training. They are flexible on agenda and cater to the appropriate audience.
4 out of 5.0, Reviewed Aug 31, 2016
APM monitoring works superbly for us on Java and Node.js. Scala support is still improving and has been an issue for us. The New Relic support team has been helpful and we are currently working through those issues. The rest of the product set is superb, no issues there: Insights, Browser, Synthetics.
Vet the language/framework support upfront.
It is dependable.
Nothing on the actual product. The administration would be my answer if I had to choose something.
Organization of a large implementation, the platform needs to provide better UIs or tools to scale to a large organisation.
Organizing New Relic sub-accounts for a large organisation is something to consider and we had to rework it early on - but that's an administrative concern.
Uptime is excellent. Support is also extremely responsive and knowledgable.