4 out of 5.0, Reviewed Oct 20, 2016
Excellent support service Timely response to emergency requests Very willing to help configure to match business needs.
Make sure that the servers report in with the same name to APM as they do to the Server monitoring for easier management.
Provides great indepth monitoring and reporting of application performance.
I would have liked a post roll out review period with the vendor.
Focus on use of tagging in service Learn more about insights and building of custom dashboards Establish custom metrics for application performance
Support has been helpful and timely in service. Support provides solutions quickly and efficiently. Usually first solution proposed by support fixes any issues encountered.
5 out of 5.0, Reviewed Sep 28, 2016
New Relic was easy to implement and is intuitive to use. We have been able to utilize the APM product to identify performance bottlenecks and errors that previously were very difficult to diagnose. We have also been able to utilize other tools such as Synthetics and Insights to surface information on application availability and performance, helping us set and report on SLAs to key stakeholders. New Relic has become a key part of how we work on a daily basis.
As you work to implement an application performance monitoring product, work to involve key stakeholders from both the development and operations team. Having product champions throughout your teams will help with the adoption and use of the product and helps people realize that a tool like New Relic really is a true DevOps tool that provides value to everyone on the floor.
The ability to quickly surface and diagnose performance issues. New Relic helps us define what "slow" means. Previously customers would tell us that an application was slow, but we had no easy way to understand how that compared with previous performance. We now can determine exactly what the performance of the application is and where performance has improved or degraded.
The biggest thing I would change is adopting an application performance monitoring strategy and product earlier than we did.
We have always received timely service and support when working with New Relic. The large majority of our issues are solve using the community forum or their online support. For other issues, our local representatives have been great and are always willing to make resources available to troubleshoot issues.
4 out of 5.0, Reviewed Jul 13, 2016
We got pretty good support from the Cloud Solution Provider and the collaboration worked great, There are still some issues that we are working through with the New Relic due to the scale of usage.
Test more for Scale and Memory Footprint of the APM,
4 out of 5.0, Reviewed May 19, 2016
Offers some very broad metrics that we're still becoming familiar with. At this point, we've just scratched the surface, but see great potential as we tie the data more closely with our processes.
There is a lot of depth to the metrics and you can get lost inside your own head if you try to understand the implications of everything all at once. Seek to get things stood up (getting started is very easy) with the focus on just a couple key metrics at first.
the depth of metrics.
Nothing comes to mind.
Nothing comes to mind.
We'd spend a little more time thinking through alerts - which ones do we care about, who should receive them, what do we expect people to do with them, etc.
Excellent, meaningful raw data in an easy to access format. Seemingly endless source of insights to be mined about our environments.
Not directly involved with their day-to-day support.
5 out of 5.0, Reviewed Dec 10, 2015
Vendor was very willing to work with us during a trial or pre-sales effort.
Get the cost down as much in year 1 as possible.
Nice looking dashboards and evolving product.
Perhaps more test/non-prod license tier.
Done more of a longer trial.
1 of 1 peer(s) found this review helpful.
4 out of 5.0, Reviewed Dec 7, 2015
They have a great product that was relatively easy to implement. It is costly, but it provides us with crucial applicaiton analytics that help us give feedback to developers. They also allow you to monitor OS level montoring of any server that supports a given applicaiton architecture. It is also a way we can give developers insight into how their applicaiton performs from a customer perspective. The only place I'd like to see improvements on is the montiroing and alerting aspects of the product.
This won't be one-stop shopping for a monitoring tool. It has great application insights, but is very basic at the OS level. You will need a compliment for infrastructure and potentially OS level monitoring.
In depth application analytics.
Lack of overall monitoring solution. Needs something to compliment it.
On-premises SNMP monitoring that feeds back to the cloud. SNMP traps and alerting.
Give AppDynamics a better shake.
A solid product, but not a one stop shop for monitoring.
Only one brief major outage in the year we've used them. Nice portal on their site to view any issues.
The product is very easy to implement and hit the ground running.
4 out of 5.0, Reviewed Dec 2, 2015
Their capabilities continue to impress. We're able to get more insight into the inner workings of our complex architecture than ever before. Our Tier One is highly dependent on New Relic. Time to diagnose and troubleshoot issues decreased greatly. Next on our agenda is to get training on Insights to be able to leverage its value to it's maximum potential. On the licensing details, we were caught off guard with the usual pay little for licensing now, but pay full later. This caused us to have to redo our budget mid year.
Notify us about the upcoming changes to license charges prior to the grace period expiring.
Pay attention to licensing details. Cost per install and data consumed plays a huge role in the total costs.
5 out of 5.0, Reviewed Dec 2, 2015
We were not sure if this product is right for us and how it would apply to our environment. They came onsite and set up the product on our servers and demonstrated the product with our data. We completed our POC in less than 4 hours.
Don't wait. Try them for free. It takes only 30 minutes to set up.
They have multiple products. It was initially hard to understand which products we need.