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We have aggregated ratings data on New Relic but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): New Relic APM, New Relic Browser, New Relic Insights, New Relic Mobile, New Relic Synthetics

    Excellent APM company with a strong vendor partnership

    Overall Comment

    Great experience with sales, customer success, expert services, customer support. Well thought out and supported rollout plan with training and onsite assistance.

    What one piece of advice would you give other prospective customers?

    Use your customer success team, they rock!

    What do you like most about the product or service?

    It is built with the customer in mind (Dev/Ops focused)

    What do you dislike most about the product?

    The timepicker (such a small thing, but annoying)

    What one thing do you wish the vendor did differently?

    Better communication on product releases

    If you could start over, what would your organization do differently?

    Have a strategy that kicked off for Browser and Mobile as strong as we had for APM. We waited a bit too long and lost a bit of momentum.


  • 4 out of 5.0, Reviewed

    Product(s): New Relic APM

    NR solutions are by far the best in class

    Overall Comment

    Overall, New Relic has delivered again. There product provides, by far, the best in class APM solution for cloud based products. With there ability to tie in there other services, such as Browser, Insights, infrastructure and mobile, I'm now able to see a complete vertical view from the 200k ft view all the way to the servers.

    What one piece of advice would you give other prospective customers?

    Throw it on a bunch of services, setup a couple hours with NR and your operations and development team, and have NR walk through your entire enviornment while having developers/operations ask questions

    What do you like most about the product or service?

    The insights into the application and underlying services is by far, best in class for Cloud services.

    What do you dislike most about the product?

    Cost was an issue which required more discussions to justify than I would like.

    What one thing do you wish the vendor did differently?

    Lower prices :)

    If you could start over, what would your organization do differently?

    Introduce solution in a different way as to cut down on the "tool religion" arguments


  • 4 out of 5.0, Reviewed

    Product(s): New Relic Insights

    Easy Implementation and a delight to use

    Overall Comment

    The product works great and does everything we it advertises. The only problem is that they are not innovating as quickly as we want them to.

    What do you like most about the product or service?

    Its Easy to use

    What one thing do you wish the vendor did differently?

    Increased the functionality of its of the Insights platform to do more complex queries and graphs.


  • 4 out of 5.0, Reviewed

    Product(s): New Relic Synthetics

    Implementation should be easier, but New Relic delivers substantial value through Syntheti

    Overall Comment

    While implementing New Relic Synthetics earlier this year, it was lacking some critical features like a mature notification system. As the product and the company have matured over the year, the product has become extremely valuable. The vendor could do more to make Synthetics script development easier - as it stands scripts are most efficiently developed via an open source FireFox plugin that doesn't even work in current versions of FireFox. Community support for the product is strong and allows customers to get running quickly. However, once the script is devleoped, New Relics deployment infrastructure and results analytics are excellent. It is easy to deploy the scripts across the world and schedule them at regular intervals. The results analytics are both broad and deep creating substantial value for anyone who runs public facing web applications. For internally facing applications, New Relic has introduced "private minions" that can be run on-premise. However the pricing for them is unnatractive.


  • 5 out of 5.0, Reviewed

    Product(s): New Relic APM, New Relic Browser, New Relic Insights, New Relic Synthetics

    Easy to configure and returns results in minutes useful for executives or developers

    Overall Comment

    It is very easy to get New Relic up and running and immediately return useful feedback. It has the ability to work 'out-of-the-box' and provides easy to consume summaries for quick glances and also supports detailed analysis for those that want to drill down further. The integration with Amazon Web Services was simple and provides us with all the key metrics we need to use on a daily basis. Working with New Relic support is great and the online documentation is thorough.

    What one piece of advice would you give other prospective customers?

    Install it, get a feel for the data coming back, and then customize and tweak along the way. Look at the other elements in the New Relic suite for a complete end-to-end view of your environment. Do not hesitate to contact New Relic for support or advice on implementation.

    What do you like most about the product or service?

    Easy of installation and use.

    What do you dislike most about the product?

    Licensing model has been a work in progress for New Relic. Would prefer if it were data-based billing vs host billing.

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    N/A


  • 5 out of 5.0, Reviewed

    Product(s): New Relic APM

    New Relic is a no brainer. Just start by trying the free version

    Overall Comment

    Overall I love new relic. It came as part of another product / vendor that we get Drupal hosting. Having new relic manage and provite us with real time performance information on our websites is great.

    What one piece of advice would you give other prospective customers?

    The customer service initially is not great, but after you get passed that, they are a great company to work with.

    What do you like most about the product or service?

    The real time performance dashboards. Being able to drill down into the slow requests and see what code & lines are causing performance issues. Being able to tell what queries are the slowest and need to be tuned.

    What do you dislike most about the product?

    If you have a lot of applications, you get a long list to scroll through.

    What one thing do you wish the vendor did differently?

    Do a better job at onboarding new customers and being more responsive via email.

    If you could start over, what would your organization do differently?

    Start right away with the free version. Set weekly email performance reports


  • 4 out of 5.0, Reviewed

    Product(s): New Relic APM, New Relic Browser

    Easy to start, configuration takes time to mature

    Overall Comment

    Excellent support service Timely response to emergency requests Very willing to help configure to match business needs.

    What one piece of advice would you give other prospective customers?

    Make sure that the servers report in with the same name to APM as they do to the Server monitoring for easier management.

    What do you like most about the product or service?

    Provides great indepth monitoring and reporting of application performance.

    What one thing do you wish the vendor did differently?

    I would have liked a post roll out review period with the vendor.

    If you could start over, what would your organization do differently?

    Focus on use of tagging in service Learn more about insights and building of custom dashboards Establish custom metrics for application performance

    Service & support - overall comment

    Support has been helpful and timely in service. Support provides solutions quickly and efficiently. Usually first solution proposed by support fixes any issues encountered.


  • 5 out of 5.0, Reviewed

    Product(s): New Relic APM, New Relic Browser, New Relic Insights, New Relic Synthetics

    New Relic - Helping us achieve Face Melting Performance

    Overall Comment

    New Relic was easy to implement and is intuitive to use. We have been able to utilize the APM product to identify performance bottlenecks and errors that previously were very difficult to diagnose. We have also been able to utilize other tools such as Synthetics and Insights to surface information on application availability and performance, helping us set and report on SLAs to key stakeholders. New Relic has become a key part of how we work on a daily basis.

    What one piece of advice would you give other prospective customers?

    As you work to implement an application performance monitoring product, work to involve key stakeholders from both the development and operations team. Having product champions throughout your teams will help with the adoption and use of the product and helps people realize that a tool like New Relic really is a true DevOps tool that provides value to everyone on the floor.

    What do you like most about the product or service?

    The ability to quickly surface and diagnose performance issues. New Relic helps us define what "slow" means. Previously customers would tell us that an application was slow, but we had no easy way to understand how that compared with previous performance. We now can determine exactly what the performance of the application is and where performance has improved or degraded.

    If you could start over, what would your organization do differently?

    The biggest thing I would change is adopting an application performance monitoring strategy and product earlier than we did.

    Service & support - overall comment

    We have always received timely service and support when working with New Relic. The large majority of our issues are solve using the community forum or their online support. For other issues, our local representatives have been great and are always willing to make resources available to troubleshoot issues.


  • 4 out of 5.0, Reviewed

    Product(s): New Relic APM, New Relic Browser, New Relic Insights, New Relic Mobile, New Relic Synthetics

    NEW RELIC ENABLES US TO BUILD, DEPLOY, AND MAINTAIN SUPERIOR CONSUMER PRODUCTS WITH EASE.

    Overall Comment

    New Relic is a great partner and is eager to be on the forefront of innovation and technology. They are exceptional with moving their products forward and value their customer’s feedback. The product interface is intuitive and the suite of tools provides functionality critical to our business with ease of use and is easy to implement.

    What one piece of advice would you give other prospective customers?

    Understand your requirements and prove the functionality on real use cases to see if their products fit the needs of your business.

    What do you like most about the product or service?

    Simplicity of implementation whether it is in an on-premises datacenter, in the cloud, or hybrid.

    What do you dislike most about the product?

    Lack of ability to maintain license usage by account.

    What one thing do you wish the vendor did differently?

    I would like to see more data retention at no cost.

    If you could start over, what would your organization do differently?

    We had a greenfield start with New Relic with over 30 years of combined expertise in the monitoring space. I would not do anything differently.

    Service & support - overall comment

    New Relic is on-site frequently to assist in various aspects of support and training. They are flexible on agenda and cater to the appropriate audience.


  • 4 out of 5.0, Reviewed

    Product(s): New Relic APM, New Relic Browser, New Relic Insights, New Relic Synthetics

    Best in class, there was only one real option for us.

    Overall Comment

    APM monitoring works superbly for us on Java and Node.js. Scala support is still improving and has been an issue for us. The New Relic support team has been helpful and we are currently working through those issues. The rest of the product set is superb, no issues there: Insights, Browser, Synthetics.

    What one piece of advice would you give other prospective customers?

    Vet the language/framework support upfront.

    What do you like most about the product or service?

    It is dependable.

    What do you dislike most about the product?

    Nothing on the actual product. The administration would be my answer if I had to choose something.

    What one thing do you wish the vendor did differently?

    Organization of a large implementation, the platform needs to provide better UIs or tools to scale to a large organisation.

    If you could start over, what would your organization do differently?

    Organizing New Relic sub-accounts for a large organisation is something to consider and we had to rework it early on - but that's an administrative concern.

    Service & support - overall comment

    Uptime is excellent. Support is also extremely responsive and knowledgable.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(15)
3.9

Ability to understand your organization's needs

(14)
4.1

Timely and complete response to product questions

(14)
4.5

Pricing and contract flexibility (pricing and terms)

(14)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(17)
4.5

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(7)
4.1

Ease of integration using standard APIs and tools

(12)
4.3

Quality and availability of end-user training

(13)
4.3

Ease of deployment

(17)
4.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(16)
4.5

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(16)
4.6

Quality of technical support

(16)
4.6

Quality of peer user community

(14)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(17)
4.3

Business analysis    

(13)
4.0

Service monitoring

(16)
4.8

Anomaly detection

(17)
4.1

Distributed profiling

(14)
4.2

Application debugging

(16)
4.3

Workload planning

(14)
4.1
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Technical Assessment

Vendor/Product Selection

Functional Assessment

Rollout and Install

Vendor Management

Application Lead

Executive Sponsor

User Training

Maintenance and Support


What other vendors were considered?

Dynatrace

AppDynamics

New Relic

BMC Software

Riverbed

SolarWinds

CA Technologies

ExtraHop

Microsoft

Other...


Why did you purchase an Application Performance Monitoring solution?

Create internal/operational efficiencies

Enhance decision making

Improve customer relations/service

Drive innovation

Reduce time to market

Cost management

Improve business process agility

Improve compliance and risk management

Improve business process outcomes

Improve supplier or partner relations

Drive revenue growth

Other...


What were the key factors that drove your decision?

Product functionality and performance

Pre-existing relationships

Strong services expertise

Breadth of services

Overall cost

Product roadmap and future vision

Strong customer focus

Strong user community

Financial/organizational viability

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America