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We have aggregated ratings data on Riverbed but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): SteelCentral AppInternals

    APM is Must for your organization

    Overall Comment

    Application Performance management was a new concept for our bank. We need to educate internal teams to increase application performance problems troubleshooting awareness. Most of the teams demand this opportunity now to measure their own application performance and troubleshoot.I believe that dedicated APM teams will utilize these tools more efficiently.

    What one piece of advice would you give other prospective customers?

    If you spend enough time to this solutions, it will give you 10 times more time.

    What do you like most about the product or service?

    There are both agent based and paket based tools in same solution.

    What do you dislike most about the product?

    There are not Mainframe agents.

    What one thing do you wish the vendor did differently?

    Continues improvment

    If you could start over, what would your organization do differently?

    Dedicated Teams who able to look big picture of applications will be more succesfull. Othervise network, server and application teams should work closely.

    Service & support - overall comment

    Local team is very experienced , they understand our needs.


  • 5 out of 5.0, Reviewed

    Product(s): SteelCentral AppInternals,SteelCentral AppResponse,SteelCentral NetSensor,SteelCentral Portal

    The solution is quick to implement and already brings instant results. It is very stable.

    Overall Comment

    APM Riverbed is helping to ECT (Post Office ) to improve performance and fix the problems of systems.

    What one piece of advice would you give other prospective customers?

    Using APM Riverbed . The support is excellent.

    What do you like most about the product or service?

    Not affect the production environment. Low overhead. Excellent Performance. Throughput. Easy implementation and utilisation.

    What do you dislike most about the product?

    We have no complaint about the product.

    What one thing do you wish the vendor did differently?

    Not change

    If you could start over, what would your organization do differently?

    Not change

    Service & support - overall comment

    The partner and the manufacturer bring quick answers to problems. The availability of the solution is very high . Several workshops are given to the team. laboratory personnel participate in the solution of problems very quickly.

    Integration & Deployment - Overall comment

    It has native integration into the solution. Easy implementation.


  • 5 out of 5.0, Reviewed

    Product(s): SteelCentral AppInternals,SteelCentral AppResponse,SteelCentral NetSensor,SteelCentral Portal

    The implementation was relatively easy. But some solution modules showed inconsistencies.

    Overall Comment

    The overall experience with the technology provided was excellent. The implementation phase of the solution was in full support of Riverbed.

    Service & support - overall comment

    the support team meets the support requests with speed and with solutions that meet the demand completely.


  • 4 out of 5.0, Reviewed

    Product(s): SteelCentral AppInternals,SteelCentral AppResponse

    Easy implementation and the toolset is intuitive and easy to learn.

    Overall Comment

    The initial implementations were involved and complex to manage. In the recent releases Riverbed has streamlined the implementations and made them much easier. The Customer Support is great and are easy to get a hold of a seasoned technician at any time.

    Service & support - overall comment

    Always available and willing to assist.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.8

Ability to understand your organization's needs

(4)
4.8

Timely and complete response to product questions

(4)
5.0

Pricing and contract flexibility (pricing and terms)

(4)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
4.3

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
4.3

Ease of integration using standard APIs and tools

(3)
4.3

Quality and availability of end-user training

(4)
4.8

Ease of deployment

(4)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.8

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(4)
5.0

Quality of technical support

(3)
4.7

Quality of peer user community

(4)
4.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.5

Business analysis    

(4)
4.8

Service monitoring

(4)
5.0

Anomaly detection

(4)
5.0

Distributed profiling

(4)
5.0

Application debugging

(4)
4.8

Workload planning

(4)
4.8
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Development/Integration

Maintenance and Support

Application Lead

Vendor/Product Selection

Functional Assessment

Technical Assessment

User Training

Vendor Management


What other vendors were considered? Multiple responses allowed.

AppDynamics

CA Technologies

Hewlett Packard Enterprise

BMC Software

Dynatrace

IBM

Dell

Other...


Why did you purchase an Application Performance Monitoring solution?

Create internal/operational efficiencies

Enhance decision making

Improve customer relations/service

Improve business process agility

Reduce time to market

Drive innovation

Drive revenue growth

Improve business process outcomes

Improve compliance and risk management

Improve supplier or partner relations


What were the key factors that drove your decision?

Product functionality and performance

Strong consulting partnership

Strong services expertise

Breadth of services

Product roadmap and future vision

Strong customer focus

Strong user community

Financial/organizational viability

Overall cost

Pre-existing relationships


In which region(s) did your deployment take place? Multiple responses allowed.

Latin America

Europe, Middle East and Africa

North America