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We have aggregated ratings data on Riverbed but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): SteelCentral AppInternals, SteelCentral AppResponse, SteelCentral NetSensor, SteelCentral Portal

    The solution is completely fulfilled our business and technical requirements.

    Overall Comment

    - user friendly - easy to adopt with the existing network and application enviroement - we have deployed both APM and NPM solution with Riverbed's platform and found it well efficient to be intergrated


  • 5 out of 5.0, Reviewed

    Product(s): SteelCentral AppInternals, SteelCentral AppResponse, SteelCentral Portal

    Implementation is very easy, analysis is easier because the tool UI is very user friendly

    Overall Comment

    The customer service is very good. Also , the Riverbed Steel Central AppInternals 10.5 is a very efficient tool. The installtion is easy and all the features are on one single platform. Even developers find it easier to look for data. A plus point is ease of collection of diagnostic bundles right on the Analysis Server URL , so we can provide the support team logs faster.

    What one piece of advice would you give other prospective customers?

    Leverage the tool to its full potential.

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    nothing in particular.

    What one thing do you wish the vendor did differently?

    They are doing a good job.

    If you could start over, what would your organization do differently?

    Not the right person to comment on that.


  • 4 out of 5.0, Reviewed

    Product(s): SteelCentral AppInternals, SteelCentral AppResponse, SteelCentral Portal

    Impressive results to quickly understand performance issue.

    Overall Comment

    It was easy to implement. We have very impressive results to quickly understand performance issue and to cope them.

    What one piece of advice would you give other prospective customers?

    Visit other companies using the tool before purchasing

    What do you like most about the product or service?

    Pragmatic and able to tackle our performance needs and visibility

    What one thing do you wish the vendor did differently?

    nothing

    Service & support - overall comment

    Support is answering quickly


  • 5 out of 5.0, Reviewed

    Product(s): SteelCentral AppInternals, SteelCentral AppResponse

    Great products and support.

    Overall Comment

    Riverbed's suite or products have proven very valuable to our business providing a huge ROI shortly after implementation. The APM suite allows us to quickly identify problems within code and address quickly.

    Service & support - overall comment

    Support is very quick to respond and follows up quickly to all communications.


  • 5 out of 5.0, Reviewed

    Product(s): SteelCentral AppInternals, SteelCentral AppResponse

    Implementation was easy.

    Overall Comment

    Even we found and solved the recurring major incident of internet banking services during POC phase. Tool met most of our expectations, implementation was very fast with the help of consultants, all the problems during implementation solved in a short period of time, tools are running as expected and too much effort is not need for operating tools.

    What one piece of advice would you give other prospective customers?

    Agentless solutions are easy to implement and need less effort to operate and make IT teams feel customer experience (AppResponse Xpert) if you need transaction tracking use instrumentation agents. In order to maximize the value of APM tools, standardize your infrastructure and application architecture as much as possible.

    What do you like most about the product or service?

    Data collection without sampling.

    What one thing do you wish the vendor did differently?

    propose cheaper licences for test environments, support java instrumentation on z/os WebSphere middleware.

    Service & support - overall comment

    Till the end of implementation I am completely satisfied with service and support (because of worlwide best consultants) but after implementation for some of the cases I am not completely satisfied.


  • 5 out of 5.0, Reviewed

    Product(s): SteelCentral AppInternals

    APM is Must for your organization

    Overall Comment

    Application Performance management was a new concept for our bank. We need to educate internal teams to increase application performance problems troubleshooting awareness. Most of the teams demand this opportunity now to measure their own application performance and troubleshoot.I believe that dedicated APM teams will utilize these tools more efficiently.

    What one piece of advice would you give other prospective customers?

    If you spend enough time to this solutions, it will give you 10 times more time.

    What do you like most about the product or service?

    There are both agent based and paket based tools in same solution.

    What do you dislike most about the product?

    There are not Mainframe agents.

    What one thing do you wish the vendor did differently?

    Continues improvment

    If you could start over, what would your organization do differently?

    Dedicated Teams who able to look big picture of applications will be more succesfull. Othervise network, server and application teams should work closely.

    Service & support - overall comment

    Local team is very experienced , they understand our needs.


  • 5 out of 5.0, Reviewed

    Product(s): SteelCentral AppInternals

    Great Analytics used to improve application performance, Riverbed SteelCentral AppInternals

    Overall Comment

    Very easy to use interface, lots of features, absolutely great analytics / reports. Our application has multiple tiers and multiple technologies. When business demands for high performance measured in milliseconds, it is very hard to find, which transaction is taking time in internet of things. AppInternals helped us to dissect a single transaction into multi-layered widgets and provide details. Our teams analyze the performance of across systems, apps, databases, devices, and web browsers.

    What one piece of advice would you give other prospective customers?

    Scaling to different applications can be pricy.

    What do you like most about the product or service?

    Excellent information provided by the tool, used by developers to troubleshoot code issues, database calls, memory leaks.... numerous problems. Helped to build efficient application.

    If you could start over, what would your organization do differently?

    Nothing. Their service team helped us through out implementation.

    Service & support - overall comment

    Best product support compared to other vendors. Immediately available over the phone and email. Most our issues are resolved within a single call.


  • 5 out of 5.0, Reviewed

    Product(s): SteelCentral AppInternals, SteelCentral AppResponse, SteelCentral NetSensor, SteelCentral Portal

    The solution is quick to implement and already brings instant results. It is very stable.

    Overall Comment

    APM Riverbed is helping to ECT (Post Office ) to improve performance and fix the problems of systems.

    What one piece of advice would you give other prospective customers?

    Using APM Riverbed . The support is excellent.

    What do you like most about the product or service?

    Not affect the production environment. Low overhead. Excellent Performance. Throughput. Easy implementation and utilisation.

    What do you dislike most about the product?

    We have no complaint about the product.

    What one thing do you wish the vendor did differently?

    Not change

    If you could start over, what would your organization do differently?

    Not change

    Service & support - overall comment

    The partner and the manufacturer bring quick answers to problems. The availability of the solution is very high . Several workshops are given to the team. laboratory personnel participate in the solution of problems very quickly.

    Integration & Deployment - Overall comment

    It has native integration into the solution. Easy implementation.


  • 5 out of 5.0, Reviewed

    Product(s): SteelCentral AppInternals, SteelCentral AppResponse, SteelCentral NetSensor, SteelCentral Portal

    The implementation was relatively easy. But some solution modules showed inconsistencies.

    Overall Comment

    The overall experience with the technology provided was excellent. The implementation phase of the solution was in full support of Riverbed.

    Service & support - overall comment

    the support team meets the support requests with speed and with solutions that meet the demand completely.


  • 4 out of 5.0, Reviewed

    Product(s): SteelCentral AppInternals, SteelCentral AppResponse

    Easy implementation and the toolset is intuitive and easy to learn.

    Overall Comment

    The initial implementations were involved and complex to manage. In the recent releases Riverbed has streamlined the implementations and made them much easier. The Customer Support is great and are easy to get a hold of a seasoned technician at any time.

    Service & support - overall comment

    Always available and willing to assist.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(11)
4.5

Ability to understand your organization's needs

(8)
4.8

Timely and complete response to product questions

(8)
4.9

Pricing and contract flexibility (pricing and terms)

(11)
4.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(12)
4.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(8)
4.4

Ease of integration using standard APIs and tools

(6)
4.3

Quality and availability of end-user training

(12)
4.7

Ease of deployment

(12)
4.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(12)
4.6

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(11)
4.7

Quality of technical support

(10)
4.6

Quality of peer user community

(8)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(12)
4.6

Business analysis    

(9)
4.8

Service monitoring

(11)
4.8

Anomaly detection

(12)
4.9

Distributed profiling

(11)
4.7

Application debugging

(11)
4.8

Workload planning

(12)
4.3
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Development/Integration

Maintenance and Support

Vendor/Product Selection

Application Lead

Technical Assessment

Vendor Management

Executive Sponsor

Functional Assessment

User Training


What other vendors were considered?

AppDynamics

Dynatrace

CA Technologies

Hewlett Packard Enterprise

BMC Software

IBM

Riverbed

Dell

Microsoft

New Relic

Oracle

SolarWinds

Other...


Why did you purchase an Application Performance Monitoring solution?

Create internal/operational efficiencies

Improve customer relations/service

Enhance decision making

Improve business process agility

Improve business process outcomes

Reduce time to market

Drive revenue growth

Improve compliance and risk management

Improve supplier or partner relations

Cost management

Drive innovation


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong services expertise

Breadth of services

Strong customer focus

Overall cost

Pre-existing relationships

Strong user community

Financial/organizational viability


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America