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We have aggregated ratings data on SolarWinds but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Solarwinds Server & Application Monitor

    Easy to implement and configure, support is great, but does require time to learn

    Overall Comment

    Quick to implement and easy to maintain, SAM just works out of the box. It does require some de-tuning since it's designed to catch everything out of the box.

    What one piece of advice would you give other prospective customers?

    Same, send users to training for quick adoption

    What do you like most about the product or service?

    Ease of use and reliability.

    What do you dislike most about the product?

    Upgrading the individual Orion suite products can be cumbersome and problematic.

    What one thing do you wish the vendor did differently?

    Better integration with the Orion suite overall to avoid upgrade issues.

    If you could start over, what would your organization do differently?

    Send users to training


  • 4 out of 5.0, Reviewed

    Product(s): Solarwinds Server & Application Monitor

    Implements easy with basic configuration.

    Overall Comment

    We have been using this product for several years. We monitor many different products (servers, switches, applications on servers, routers, firewalls) and it has been a good product. The product has developed well over time. Really the main issue that we've had with the products from Solarwinds is that they don't develop as fast as some other products. Also the cost. We have found the CAPEX and OPEX costs to be higher than we prefer.

    What one piece of advice would you give other prospective customers?

    Take the time to look at all vendors. And don't go on the price alone. The advantage of Solarwinds SAM is that it’s not terribly complicated to configure and most configuration can be done via web page, no need for local or manual on the server.

    What do you like most about the product or service?

    Its ease of use and visual cleanness.

    What do you dislike most about the product?

    UI is not as customizable as some products.

    What one thing do you wish the vendor did differently?

    I wish their product line evolved a little more quickly.

    If you could start over, what would your organization do differently?

    We would probably look at the market a little closer to ensure that we are picking more balance between ease of use and cost.

    Service & support - overall comment

    N/A

    Integration & Deployment - Overall comment

    It works well with most items because of its SNMP and WMI integration. Most items we would monitor use these technologies.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
4.0

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

0 - 3 months (<3)


Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(2)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
4.0

Quality of peer user community

(2)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5

Service monitoring

(1)
5.0

Anomaly detection

(1)
5.0

Distributed profiling

(1)
5.0

Application debugging

(1)
5.0

Workload planning

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Development/Integration

Executive Sponsor

Functional Assessment

Maintenance and Support

Rollout and Install

Technical Assessment

User Training

Vendor/Product Selection

Other...


What other vendors were considered?

Hewlett Packard Enterprise

Microsoft

Other...


Why did you purchase an Application Performance Monitoring solution?

Cost management

Create internal/operational efficiencies

Enhance decision making

Improve customer relations/service

Other...


What were the key factors that drove your decision?

Product functionality and performance

Strong user community

Overall cost

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

North America