3 out of 5.0, Reviewed Nov 17, 2016
A10 support has been a very hit or miss experience. I've wasted hours/days with one engineer, only to finally get another who can grasp the issue almost immediately. Ticket queuing has been difficult, as we've had issues following the status of our tickets, escalating them, getting them requeued, and getting immediate responses from support.
Consider how complicated your ADC needs are. Once you start getting away from basic load-balacing, the lack of online help and lackluster support can bite you.
The REST API.
Dealing with support.
More documentation, more online examples, more forums. Just make finding help and solutions easier.
Probably spend the extra money for F5.
5 out of 5.0, Reviewed Oct 19, 2016
Implementation was smooth and the learning curve of managing the devices ourselves was simple and straight forward.
Many options available for expansion. Virtual applicances and even Amazon Images are great options for the future.
Having to lookup the exact aFlex rule when wanting to make changes. But that does go for any other technology as well (PowerShell, etc.)
4 out of 5.0, Reviewed Aug 16, 2016
The Thunder LB has great performance and fairly simple UI. However, the overall experience with it was relatively poor. Scripted options and the ACOS scripting interface were very confusing and wouldn't work most of the time. It is also unable to load balance Horizon View Security and Connection Servers, which was major problem.
Have them demonstrate, both the API and custom scripting techniques
confusing User Experience
Presented more information about the lack of support for certain products
we would choose F5