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A10 Networks

4.0 out of 5.0 (3 ratings)

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We have aggregated ratings data on A10 Networks but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Thunder ADC

    Capable hardware for a good price, but not very fun to support.

    Overall Comment

    A10 support has been a very hit or miss experience. I've wasted hours/days with one engineer, only to finally get another who can grasp the issue almost immediately. Ticket queuing has been difficult, as we've had issues following the status of our tickets, escalating them, getting them requeued, and getting immediate responses from support.

    What one piece of advice would you give other prospective customers?

    Consider how complicated your ADC needs are. Once you start getting away from basic load-balacing, the lack of online help and lackluster support can bite you.

    What do you like most about the product or service?

    The REST API.

    What do you dislike most about the product?

    Dealing with support.

    What one thing do you wish the vendor did differently?

    More documentation, more online examples, more forums. Just make finding help and solutions easier.

    If you could start over, what would your organization do differently?

    Probably spend the extra money for F5.


  • 5 out of 5.0, Reviewed

    Product(s): AX Series ADC

    Ease of use made the decision easy.

    Overall Comment

    Implementation was smooth and the learning curve of managing the devices ourselves was simple and straight forward.

    What do you like most about the product or service?

    Many options available for expansion. Virtual applicances and even Amazon Images are great options for the future.

    What do you dislike most about the product?

    Having to lookup the exact aFlex rule when wanting to make changes. But that does go for any other technology as well (PowerShell, etc.)


  • 4 out of 5.0, Reviewed

    Product(s): Thunder ADC

    Great product, with a promise. Still lacks major features

    Overall Comment

    The Thunder LB has great performance and fairly simple UI. However, the overall experience with it was relatively poor. Scripted options and the ACOS scripting interface were very confusing and wouldn't work most of the time. It is also unable to load balance Horizon View Security and Connection Servers, which was major problem.

    What one piece of advice would you give other prospective customers?

    Have them demonstrate, both the API and custom scripting techniques

    What do you like most about the product or service?

    Great Performance

    What do you dislike most about the product?

    confusing User Experience

    What one thing do you wish the vendor did differently?

    Presented more information about the lack of support for certain products

    If you could start over, what would your organization do differently?

    we would choose F5


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Timely and complete response to product questions

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(3)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.3

Ease of integration using standard APIs and tools

(3)
3.7

Quality and availability of end-user training

(3)
4.0

Ease of deployment

(3)
4.3
1 2 3 4 5
Section
1

Service & Support

Timeliness of vendor's response

(3)
3.0

Quality of technical support

(3)
3.7

Quality of peer user community

(3)
2.0

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes

I'm unsure


Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3

Core ADC functionality

(3)
4.3

Advanced ADC Functionality

(2)
3.5

Platform Scale

(3)
4.7

Small platforms

(3)
4.0

COTS Application Support

(3)
4.0

Feature Extensibility

(3)
4.0

Deployment Flexibility

(2)
5.0

Deployment Elasticity

(2)
5.0

Software Accessibility

(3)
3.7

Management

(3)
3.3
1 2 3 4 5
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America


How long did your deployment take?

Fewer than 3 months

3-6 months


Ability to understand your organization's needs

(3)
4.3

Why did you purchase the Software or Service?

Create internal/operational efficiency

Cut costs/improve margins

Improve customer relations/service

Other


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.3

What other vendors were considered?

F5 Networks

Citrix

Barracuda Networks

Cisco

Radware


What were the key factors that drove your decision?

Reduce external IT costs

Customer satisfaction

Other

Reduce other non-IT costs


How satisfied is your organization with the product or service meeting its needs?

(3)
4.0

How satisfied is your organization with the value the product or service provides for the money spent?

(3)
4.0
1 2 3 4 5