Nov 17, 2016
A10 support has been a very hit or miss experience. I've wasted hours/days with one engineer, only to finally get another who can grasp the issue almost immediately. Ticket queuing has been difficult, as we've had issues following the status of our tickets, escalating them, getting them requeued, and getting immediate responses from support.
Oct 19, 2016
Implementation was smooth and the learning curve of managing the devices ourselves was simple and straight forward.
Aug 16, 2016
The Thunder LB has great performance and fairly simple UI. However, the overall experience with it was relatively poor. Scripted options and the ACOS scripting interface were very confusing and wouldn't work most of the time. It is also unable to load balance Horizon View Security and Connection Servers, which was major problem.