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Barracuda Networks

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Load Balancer ADC

    Easy implementation, smooth operation, help documents heed help, but great support system

    Overall Comment

    The vendor provided excellent detail into the product during the purchase and provided agressive pricepoints. installation documents were plentiful, but not as neatly sortable as i would like. Support calls during setup were easy to schedule, prompt, and very helpful in resolving issues we had.

    What one piece of advice would you give other prospective customers?

    Work with Barracuda directly when getting pricing. We purchased through a reseller, but all pricing came direct from Barracuda. We were able to get better pricing than what the reseller had available.

    What do you like most about the product or service?

    It has been stable and we haven't had any issues.

    What one thing do you wish the vendor did differently?

    I wished they would have an easier sort/filter system on their knowledge base. Searching can result in multiple fixes for multiple versions, which can be frustrating to sort through.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
3.0

Did you purchase a support package from vendor?

Yes


Was the support package worth it?

Yes


Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Core ADC functionality

(1)
5.0

Advanced ADC Functionality

(1)
4.0

Platform Scale

(1)
4.0

Small platforms

(1)
5.0

COTS Application Support

(1)
4.0

Feature Extensibility

(1)
4.0

Deployment Flexibility

(1)
4.0

Deployment Elasticity

(1)
4.0

Software Accessibility

(1)
4.0

Management

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America


How long did your deployment take?

Fewer than 3 months


Ability to understand your organization's needs

(1)
5.0

Why did you purchase the Software or Service?

Create internal/operational efficiency

Improve business process agility


What other vendors were considered? Multiple responses allowed.

Kemp Technologies

Loadbalancer.org

Microsoft


What were the key factors that drove your decision?

Customer satisfaction

Other

Reduce external IT costs


How satisfied is your organization with the product or service meeting its needs?

(1)
5.0

How satisfied is your organization with the value the product or service provides for the money spent?

(1)
5.0
1 2 3 4 5