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3.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on Cisco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Application Centric Infrastructure (ACI)

    May revolutionalize networks, but still has some bugs to work out.

    Overall Comment

    ACI is still a developing product-line. We have run into many caveats and limitations that weren't obvious during the pre-sales design sessions. While none of the issues have been show-stoppers, they have led to dozens of hours of troubleshooting and re-architecting aspects of our design to achieve our desired results.

    What one piece of advice would you give other prospective customers?

    Make sure that you do multiple in-depth design meetings with both Cisco and your prefered solution provider. Have both reiterate to you what you are trying to accomplish. Part of our issues is that both vendors made assumptions of what we were needing and didn't scope out the design correctly.

    What do you like most about the product or service?

    Once we work through all of the bugs and issues, I think it will put us in a more future proof position with our data center.

    What do you dislike most about the product?

    Configuration of the network is more complex out of the box. It is a paradigm shift in thinking for your network engineers.

    What one thing do you wish the vendor did differently?

    Cisco should be more involved with their partners during the deployment of these types of technologies to ensure they are being scoped correctly.

    If you could start over, what would your organization do differently?

    If we were to start our project over, I'm unsure we would have going with Cisco ACI and instead may have stayed with a more traditional product such as the Catalyst line of switches. Some of the benefits of ACI, such as multiple independant tenants, are difficult to manage and could have been done using vRFs in a traditional switch.


  • 3 out of 5.0, Reviewed

    Product(s): Application Centric Infrastructure (ACI)

    Implementation went well, but support after was poor.

    Overall Comment

    Overall it was average experience due to Cisco personnel, not the 3rd party implementation. For the initial implementation, it went well, but after that, we had Cisco resource turnover which leads to missing upgrades and patches and a better understanding of how to best leverage it.

    What one piece of advice would you give other prospective customers?

    Closely manage, monitor and communicate often.

    What do you like most about the product or service?

    It did the job and still is working well now after the correction with Cisco.

    What do you dislike most about the product?

    Stated above.

    What one thing do you wish the vendor did differently?

    Meet with the boots on the ground people to get their perspective and feedback.

    If you could start over, what would your organization do differently?

    Work with Cisco to make our disappointments and needs clearer and escalate in the Cisco organization.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.5

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.5

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
4.5

Quality of peer user community

(2)
3.5

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes

I'm unsure


Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Core ADC functionality

(2)
4.0

Advanced ADC Functionality

(2)
4.0

Platform Scale

(2)
5.0

Small platforms

(2)
3.5

COTS Application Support

(1)
3.0

Feature Extensibility

(2)
4.0

Deployment Flexibility

(2)
3.5

Deployment Elasticity

(2)
3.0

Software Accessibility

(2)
3.5

Management

(2)
4.0
1 2 3 4 5
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America


How long did your deployment take?

3-6 months


Ability to understand your organization's needs

(2)
3.5

Why did you purchase the Software or Service?

Create internal/operational efficiency

Cut costs/improve margins

Drive innovation

Improve business process agility

Improve customer relations/service

Reduce time to market


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.5

What other vendors were considered?

Citrix

F5 Networks

VMware


What were the key factors that drove your decision?

Customer satisfaction

Make better insights available to more people

Other

Reduce other non-IT costs


How satisfied is your organization with the product or service meeting its needs?

(2)
3.5

How satisfied is your organization with the value the product or service provides for the money spent?

(2)
3.5
1 2 3 4 5