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3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): NetScaler ADC

    Good overall product but the learning curve could be a problem.

    Overall Comment

    The vendor is aggressive with lots of useful features; Warning: many advertised features are not ready for the enterprise. Support escalation path can be tricky.

    What one piece of advice would you give other prospective customers?

    Find a good local Citrix resource who covers the product you need. i.e. If you need ADC expertise find the channel that specializes just in it.

    What do you like most about the product or service?

    tons of features

    What do you dislike most about the product?

    certain versions could be very buggy

    What one thing do you wish the vendor did differently?

    better version control, better internal QA

    If you could start over, what would your organization do differently?

    More testing of specific use cases.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
2.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
2.0

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes


Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0

Core ADC functionality

(1)
5.0

Advanced ADC Functionality

(1)
4.0

Platform Scale

(1)
4.0

Feature Extensibility

(1)
4.0

Deployment Flexibility

(1)
4.0

Software Accessibility

(1)
5.0

Management

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

In which region(s) did your deployment take place?

North America


How long did your deployment take?

6-9 months


Ability to understand your organization's needs

(1)
4.0

Why did you purchase the Software or Service?

Create internal/operational efficiency

Improve business process agility

Improve business process outcomes


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
2.0

What other vendors were considered?

A10 Networks

F5 Networks

Radware


What were the key factors that drove your decision?

Better, faster decisions

Customer satisfaction

Expand types of analysis


How satisfied is your organization with the product or service meeting its needs?

(1)
3.0

How satisfied is your organization with the value the product or service provides for the money spent?

(1)
4.0
1 2 3 4 5