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application-delivery-controllers kemp-technologies All Markets > Application Delivery Controllers

Kemp Technologies

4.8 out of 5.0 (4 ratings)

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We have aggregated ratings data on Kemp Technologies but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Virtual LoadMaster

    Good prices, great product and excellent service!

    Overall Comment

    The price is reasonable and the service is excellent! We get fast updates if any vulnerability is found and the contact to the sales and support staff is close and friendly. And the product is not complicated. We where able to install, configure and manage the LoadMaster after one day of training.

    What one piece of advice would you give other prospective customers?

    Test their service - it's excellent!

    What do you like most about the product or service?

    It's easy to understand and to configure. The options are well explained and there are not to much of them.

    What do you dislike most about the product?

    The GUI looks a bit outdated.

    What one thing do you wish the vendor did differently?

    More focus on security features like two factor authentication.

    If you could start over, what would your organization do differently?

    We wouldn't consider other vendors and go directly with KEMP.

    Product capabilities - overall comment

    It fits our needs perfectly. Why should we


  • 4 out of 5.0, Reviewed

    Product(s): LoadMaster, Virtual LoadMaster

    Poor beginning but stronger in the end.

    Overall Comment

    Inlife problems at the beginning of implementation but solved meanwhile with firmware patches and excellent support all went well.

    What do you like most about the product or service?

    Once it works stable then it really does a good job, silently in the background.

    What do you dislike most about the product?

    Some technical behaviors which aren´t known from other vendor devices.

    If you could start over, what would your organization do differently?

    Nothing we could do different.


  • 5 out of 5.0, Reviewed

    Product(s): Virtual LoadMaster

    Quick Support and Resolution.

    Overall Comment

    Quick Support and Resolution with good Technical expertise. Flexibility of the product to integrate with Oracle EBS R12.

    What one piece of advice would you give other prospective customers?

    Dont just go for the product look for support also.

    What do you like most about the product or service?

    Quick Support and Resolution.

    What one thing do you wish the vendor did differently?

    NA

    Integration & Deployment - Overall comment

    Ease of Use


  • 5 out of 5.0, Reviewed

    Product(s): LoadMaster

    Simple implementation, great support, easy to manage.

    Overall Comment

    Kemp's products are good. The load master is highly configurable, works exceptionally well with remote desktops has great support and is continuously being improved.

    What one piece of advice would you give other prospective customers?

    Seriously consider hardware over virtual operation, especially if you are using the addition security features available and significant SSL offloading.

    What do you like most about the product or service?

    Highly configurable, easy to manage, great support.

    What do you dislike most about the product?

    A new licensing feature sometimes requires new keys which are quickly and easily provided by Kemp support but during an upgrade at midnight it is something one would rather not have to do.

    What one thing do you wish the vendor did differently?

    Remove the licensing feature added for virtual load balancers from hardware units.

    If you could start over, what would your organization do differently?

    Nothing.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.3

Timely and complete response to product questions

(4)
4.5

Pricing and contract flexibility (pricing and terms)

(3)
4.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
5.0

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(2)
5.0

Ease of deployment

(3)
4.3
1 2 3 4 5
Section
1

Service & Support

Timeliness of vendor's response

(4)
5.0

Quality of technical support

(3)
4.7

Quality of peer user community

(1)
3.0

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes


Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.8

Core ADC functionality

(4)
5.0

Advanced ADC Functionality

(4)
5.0

Platform Scale

(4)
5.0

Small platforms

(4)
4.8

COTS Application Support

(3)
4.7

Feature Extensibility

(2)
5.0

Deployment Flexibility

(4)
4.5

Deployment Elasticity

(3)
4.7

Software Accessibility

(3)
4.7

Management

(3)
4.7
1 2 3 4 5
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

Europe, Middle East and Africa

Asia/Pacific

North America


How long did your deployment take?

Fewer than 3 months


Ability to understand your organization's needs

(4)
4.8

Why did you purchase the Software or Service?

Create internal/operational efficiency

Improve customer relations/service

Improve business process agility

Improve supplier or partner relations

Other


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.7

What other vendors were considered?

F5 Networks

Cisco

Array Networks

Barracuda Networks


What were the key factors that drove your decision?

Other

Customer satisfaction

Expand types of analysis

Reduce external IT costs


How satisfied is your organization with the product or service meeting its needs?

(4)
5.0

How satisfied is your organization with the value the product or service provides for the money spent?

(4)
5.0
1 2 3 4 5