4 out of 5.0, Reviewed Sep 20, 2016
Production support has been great, configuration has been easy to manage/maintain.
Very flexible, easy to over complicate the configuration
Has been exceptional for planning and prioritizing work.
Customizing individual projects, cutom project templates were not available during our initial implementation.
Focus more on the team user set up
Change the JIRA user management, make things more team focused from the start
Timeliness of response when opening of tickets falls within the SLA for the severity of the issue. No phone support does make critical issues more stressfull having to wait for an email response.
5 out of 5.0, Reviewed Aug 23, 2016
The whole tool, as well as the communication with the company is outstanding.
Just try the demo. The tool is very intuitive.
Easy to use, smart to handle.
Give better feedback regarding the progress of suggested improvements.
Think about smarter workflows from the beginning.
Nearly complete for this kind of functionality.
Most of the times the support is very fast and qualified.
Easy to install, upgrade and integrate.
5 out of 5.0, Reviewed Aug 22, 2016
Easy and Fast Customisations for almost every use-case makes that tool to the number 1 issue-tracking tool in our company.
You will need a full time admin if you want to use the full power of Jira
Flexibility, Easy Updates, Strong Community
just one or two really not yet implemented but useful features that are highly voted
Make some easy configurable Design-Themes to fit the Corporate Design better
Try to stay at one language, make syntax-rules for naming of custom-fields
Never had a better support than the Support of Atlassian. Always fast, always good
5 out of 5.0, Reviewed Aug 21, 2016
It just works. Unlike every other tool (ClearCase, Perforce, ClearQuest, PVCS) i have used/supported in the past, these tools just work how they are supposed to.
Secure it upfront, its hard to go back and do later. You need fast DiskIO/IOPs and CPU for the indexing and attachments.
Support is great, products are intuitive
too many addons to get some customizations to work that they should offer as built-in features.
listen to the community a little more on the roadmap.
typically quick and timely responses.
4 out of 5.0, Reviewed Aug 17, 2016
Great task tracking tool but could use improvements in its out of the box reporting capabilities
Tool adoption is often choice driven. JIRA is a stand out product and there lots of software engineers who are familiar with the tool. Discipline in mandated use is important for a complete view of work being done. Additionally, adopting a universal configuration is important consistent results.
ease of adoption and low admin overhead
out of box reporting
out of the box reporting capabilities could be better. Plug-in required to for heavy reporting
We would create mandated adoption strategies once proven out
good choice for best of breed and user acceptance
4 out of 5.0, Reviewed Aug 16, 2016
The online version eliminated the need to maintain local servers. The ability to customize the environment made the experience the equivalent of the local experience.
Build a workflow when evaluating, don't just accept the defaults
Ease of use
Possibly too feature dense
Possible that there are too many features and integrations, but it's understood this product addresses many aspects of a software management workflows
The main thing that stood out is response time.
4 out of 5.0, Reviewed Aug 15, 2016
They are always responsive when questions are asked and issues are raised, but quite frequently, they simply answer that they are not going to implement the changes that we request, even though we find others have asked for the same thing. Frequently, for functionality that seems basic that everyone would need, we need to purchase expensive plugins. Many of these features should simply exist in the out of the box product.
Start with at least three environments. UAT, STG, and prod would be great where your STG environment matches prod. Maybe copy over all data every night.
The product is fairly easy to configure and do the basics with. User management is easy when using LDAP integration.
There are quite a few obvious features that it's lacking which Atlassian has acknoledged and done nothing about.
We should be able to copy over projects between environments.
We would have bought more licenses to begin with and we would have started with more than just two environments.
There are quite a few features it should just include out of the box that it does not.
They've been helpful, but they usually just say that the features we're looking for will never exist in the product.
High availability should be easier to achieve. This is a basic need for all companies.
5 out of 5.0, Reviewed Aug 10, 2016
Very easy to implement and deploy. Easily able to separate users by team and assign permissions to only relevant data. Just wish there was a mobile app.
This product is great.
ease of use.
no mobile app.
Wish there was a full mobile app.
Never had an issue with the platform.
Very easy to add users and set permissions.
3 out of 5.0, Reviewed Jul 7, 2016
Documentation and training materials are mostly tutorials on administration of software rather than guidance on best practices for how to use it effectively, or how to plan adoption. To go beyond the basic documentation they provide, I paid separately for one course from the Atlassian University training and was disappointed that the course materials were, frankly, sloppy. The instructor led class included a lab workbook and a virtual Jira environment to perform exercises in real-time during the class - the lab workbook did not match the data in the virtual environment, so the instructions could not be followed all the way through and the test questions and answers were simply wrong since they asked about specifics that were completely different in the data. Atlassian should really invest more in providing better free training and guidance material, and should really correct what appears to be their fundamentally neglected "university" courses - these are critical issues for a new customer trying to learn and adopt their product.
Early on, bring in a consultant and invest in training for core team planning adoption (engineers, front-line managers and even key stakeholders from middle/upper management for the software enginnering organization).
Supports flexible and customizable workflows and rich reporting that enables team members themselves to feel the tool will help them do their work more efficiently rather than merely being a management tool for tracking status.
Basic navigation is sometimes confusing.
Better training materials with a focus on guidance on adpotion and best practices rather than simply system administration tutorials.
We had little in-house expertise on use of the product, but attempted to re-design our software development process around this tool. The result was a misfire as the result badly misinterpreted the core concepts of the product. Starting over, we would definitely have the core team go for instructor-led training as well as bring in a consultant rather than try to play with it on our own and plan our use of it in a vaccum.
1 of 1 peer(s) found this review helpful.
4 out of 5.0, Reviewed Jun 21, 2016
JIRA is a good issue tracking SaaS app that can get you on the road to continuous improvement in a matter of hours. We literally implemented this on a Saturday afternoon and had it introduced to the organization in under two weeks. The application itself is easy to use, has customizable workflows, transition states and issue types. The only issue you really have to worry about with their cloud offering is when changes come down. They aren't very good at announcing those changes to all the people that need to know in your organization.
It’s easy to use and easily customizable.
Communication of updates could be much better.
I really wish they would provide release notes and announcements to all site admins by default and not just the main company contact.
I'd bring this on-prem, or at least do hybrid so I could have better control over the environment and feature changes.