Loading product reviews...

application-development-life-cycle-management atlassian All Markets > Application Development Life Cycle Management

Atlassian

4.1 out of 5.0 (28 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Atlassian but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Bamboo,Bitbucket,JIRA Software,Other...

    Atlassian JIRA Software.

    Overall Comment

    Production support has been great, configuration has been easy to manage/maintain.

    What one piece of advice would you give other prospective customers?

    Very flexible, easy to over complicate the configuration

    What do you like most about the product or service?

    Has been exceptional for planning and prioritizing work.

    What do you dislike most about the product?

    Customizing individual projects, cutom project templates were not available during our initial implementation.

    What one thing do you wish the vendor did differently?

    Focus more on the team user set up

    If you could start over, what would your organization do differently?

    Change the JIRA user management, make things more team focused from the start

    Service & support - overall comment

    Timeliness of response when opening of tickets falls within the SLA for the severity of the issue. No phone support does make critical issues more stressfull having to wait for an email response.


  • 5 out of 5.0, Reviewed

    Product(s): JIRA Software

    Mighty tool with good support

    Overall Comment

    The whole tool, as well as the communication with the company is outstanding.

    What one piece of advice would you give other prospective customers?

    Just try the demo. The tool is very intuitive.

    What do you like most about the product or service?

    Easy to use, smart to handle.

    What one thing do you wish the vendor did differently?

    Give better feedback regarding the progress of suggested improvements.

    If you could start over, what would your organization do differently?

    Think about smarter workflows from the beginning.

    Product capabilities - overall comment

    Nearly complete for this kind of functionality.

    Service & support - overall comment

    Most of the times the support is very fast and qualified.

    Integration & Deployment - Overall comment

    Easy to install, upgrade and integrate.


  • 5 out of 5.0, Reviewed

    Product(s): JIRA Software

    Great Tool for every kind of issues

    Overall Comment

    Easy and Fast Customisations for almost every use-case makes that tool to the number 1 issue-tracking tool in our company.

    What one piece of advice would you give other prospective customers?

    You will need a full time admin if you want to use the full power of Jira

    What do you like most about the product or service?

    Flexibility, Easy Updates, Strong Community

    What do you dislike most about the product?

    just one or two really not yet implemented but useful features that are highly voted

    What one thing do you wish the vendor did differently?

    Make some easy configurable Design-Themes to fit the Corporate Design better

    If you could start over, what would your organization do differently?

    Try to stay at one language, make syntax-rules for naming of custom-fields

    Service & support - overall comment

    Never had a better support than the Support of Atlassian. Always fast, always good


  • 5 out of 5.0, Reviewed

    Product(s): Bamboo,Bitbucket,Crucible,FishEye,JIRA Software,Other...

    Easy Installation and Configuration

    Overall Comment

    It just works. Unlike every other tool (ClearCase, Perforce, ClearQuest, PVCS) i have used/supported in the past, these tools just work how they are supposed to.

    What one piece of advice would you give other prospective customers?

    Secure it upfront, its hard to go back and do later. You need fast DiskIO/IOPs and CPU for the indexing and attachments.

    What do you like most about the product or service?

    Support is great, products are intuitive

    What do you dislike most about the product?

    too many addons to get some customizations to work that they should offer as built-in features.

    What one thing do you wish the vendor did differently?

    listen to the community a little more on the roadmap.

    If you could start over, what would your organization do differently?

    SSL

    Service & support - overall comment

    typically quick and timely responses.


  • 4 out of 5.0, Reviewed

    Product(s): JIRA Software

    Great Tool for Software Developer Task tracking

    Overall Comment

    Great task tracking tool but could use improvements in its out of the box reporting capabilities

    What one piece of advice would you give other prospective customers?

    Tool adoption is often choice driven. JIRA is a stand out product and there lots of software engineers who are familiar with the tool. Discipline in mandated use is important for a complete view of work being done. Additionally, adopting a universal configuration is important consistent results.

    What do you like most about the product or service?

    ease of adoption and low admin overhead

    What do you dislike most about the product?

    out of box reporting

    What one thing do you wish the vendor did differently?

    out of the box reporting capabilities could be better. Plug-in required to for heavy reporting

    If you could start over, what would your organization do differently?

    We would create mandated adoption strategies once proven out

    Service & support - overall comment

    good choice for best of breed and user acceptance


  • 4 out of 5.0, Reviewed

    Product(s): JIRA Software

    Easy implementation, easily customizable, lower cost.

    Overall Comment

    The online version eliminated the need to maintain local servers. The ability to customize the environment made the experience the equivalent of the local experience.

    What one piece of advice would you give other prospective customers?

    Build a workflow when evaluating, don't just accept the defaults

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    Possibly too feature dense

    What one thing do you wish the vendor did differently?

    nothing

    If you could start over, what would your organization do differently?

    Nothing

    Product capabilities - overall comment

    Possible that there are too many features and integrations, but it's understood this product addresses many aspects of a software management workflows

    Service & support - overall comment

    The main thing that stood out is response time.


  • 4 out of 5.0, Reviewed

    Product(s): JIRA Software

    Jira helps us be more agile, but it requires a development team.

    Overall Comment

    They are always responsive when questions are asked and issues are raised, but quite frequently, they simply answer that they are not going to implement the changes that we request, even though we find others have asked for the same thing. Frequently, for functionality that seems basic that everyone would need, we need to purchase expensive plugins. Many of these features should simply exist in the out of the box product.

    What one piece of advice would you give other prospective customers?

    Start with at least three environments. UAT, STG, and prod would be great where your STG environment matches prod. Maybe copy over all data every night.

    What do you like most about the product or service?

    The product is fairly easy to configure and do the basics with. User management is easy when using LDAP integration.

    What do you dislike most about the product?

    There are quite a few obvious features that it's lacking which Atlassian has acknoledged and done nothing about.

    What one thing do you wish the vendor did differently?

    We should be able to copy over projects between environments.

    If you could start over, what would your organization do differently?

    We would have bought more licenses to begin with and we would have started with more than just two environments.

    Product capabilities - overall comment

    There are quite a few features it should just include out of the box that it does not.

    Service & support - overall comment

    They've been helpful, but they usually just say that the features we're looking for will never exist in the product.

    Integration & Deployment - Overall comment

    High availability should be easier to achieve. This is a basic need for all companies.


  • 5 out of 5.0, Reviewed

    Product(s): Bitbucket

    Easy to use. Best in class but no mobile app.

    Overall Comment

    Very easy to implement and deploy. Easily able to separate users by team and assign permissions to only relevant data. Just wish there was a mobile app.

    What one piece of advice would you give other prospective customers?

    This product is great.

    What do you like most about the product or service?

    ease of use.

    What do you dislike most about the product?

    no mobile app.

    What one thing do you wish the vendor did differently?

    Wish there was a full mobile app.

    If you could start over, what would your organization do differently?

    Nothing.

    Service & support - overall comment

    Never had an issue with the platform.

    Integration & Deployment - Overall comment

    Very easy to add users and set permissions.


  • 3 out of 5.0, Reviewed

    Product(s): JIRA Software

    Great Product, But Training Materials And Courses Are Inadequate For New Adopters.

    Overall Comment

    Documentation and training materials are mostly tutorials on administration of software rather than guidance on best practices for how to use it effectively, or how to plan adoption. To go beyond the basic documentation they provide, I paid separately for one course from the Atlassian University training and was disappointed that the course materials were, frankly, sloppy. The instructor led class included a lab workbook and a virtual Jira environment to perform exercises in real-time during the class - the lab workbook did not match the data in the virtual environment, so the instructions could not be followed all the way through and the test questions and answers were simply wrong since they asked about specifics that were completely different in the data. Atlassian should really invest more in providing better free training and guidance material, and should really correct what appears to be their fundamentally neglected "university" courses - these are critical issues for a new customer trying to learn and adopt their product.

    What one piece of advice would you give other prospective customers?

    Early on, bring in a consultant and invest in training for core team planning adoption (engineers, front-line managers and even key stakeholders from middle/upper management for the software enginnering organization).

    What do you like most about the product or service?

    Supports flexible and customizable workflows and rich reporting that enables team members themselves to feel the tool will help them do their work more efficiently rather than merely being a management tool for tracking status.

    What do you dislike most about the product?

    Basic navigation is sometimes confusing.

    What one thing do you wish the vendor did differently?

    Better training materials with a focus on guidance on adpotion and best practices rather than simply system administration tutorials.

    If you could start over, what would your organization do differently?

    We had little in-house expertise on use of the product, but attempted to re-design our software development process around this tool. The result was a misfire as the result badly misinterpreted the core concepts of the product. Starting over, we would definitely have the core team go for instructor-led training as well as bring in a consultant rather than try to play with it on our own and plan our use of it in a vaccum.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): JIRA Software

    Implementation was Easy. Release Notes could be better.

    Overall Comment

    JIRA is a good issue tracking SaaS app that can get you on the road to continuous improvement in a matter of hours. We literally implemented this on a Saturday afternoon and had it introduced to the organization in under two weeks. The application itself is easy to use, has customizable workflows, transition states and issue types. The only issue you really have to worry about with their cloud offering is when changes come down. They aren't very good at announcing those changes to all the people that need to know in your organization.

    What do you like most about the product or service?

    It’s easy to use and easily customizable.

    What do you dislike most about the product?

    Communication of updates could be much better.

    What one thing do you wish the vendor did differently?

    I really wish they would provide release notes and announcements to all site admins by default and not just the main company contact.

    If you could start over, what would your organization do differently?

    I'd bring this on-prem, or at least do hybrid so I could have better control over the environment and feature changes.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(22)
4.4

Ability to understand your organization's needs

(22)
4.0

Timely and complete response to product questions

(23)
4.1

Pricing and contract flexibility (pricing and terms)

(24)
4.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(28)
4.1

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(19)
4.2

Ease of integration using standard APIs and tools

(23)
3.9

Quality and availability of end-user training

(22)
3.5

Ease of deployment

(26)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(23)
4.1

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(20)
4.1

Quality of technical support

(21)
4.0

Quality of peer user community

(23)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(28)
4.5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Development/Integration

Executive Sponsor

Functional Assessment

Implementation, Maintenance or other IT support

System Administrator

User Training

Technical Assessment

Technical assessment

Vendor/Product Selection

Analytics Team Leader

Business Analysts

End User Support Manager

Business Analyst

Data Scientist

Data Steward

End User Computing Stakeholder

Vendor Management

Other...


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Drive innovation

Enhance decision making

Reduce time to market

Cost management

Improve compliance and risk management

Improve customer relations/service

Drive revenue growth

Other...


What were the key factors that drove your decision?

Overall cost

Product functionality and performance

Breadth of services

Strong customer focus

Strong user community

Product roadmap and future vision

Financial/organizational viability

Strong services expertise

Pre-existing relationships

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

EMEA

Europe, Middle East and Africa