5 out of 5.0, Reviewed Oct 18, 2016
We have been quite happy with Jira, and we believe we are only scratching the surface of what it can do for us. We started using it as a simple issue tracking tool instead of tools such as Bugzilla, but we now use it to track progress on projects and have recently integrated it with Crucible, Bitbucket and Bamboo. I'm constantly impressed with its flexibility, and it's ease of flexibility.
Spend a fair bit of time in a test environment experimenting with its configuration. There's an infinite number of ways to configure it, and getting it right will pay off in the long run.
For a low cost tool, it's amazingly configurable, and relatively easy to do so. When you need help, the documentation is succinct and effective.
I found it somewhat challenging to add new fields, as it was fairly complex between screens, schemes, and fields. However this is the only part of Jira I would say is difficult to configure.
The pricing model was originally complex across add ons such as Agile/Greenhopper, although that has recently been recitified.
We attempted to make Jira our service management tool, which it actually did fairly well at. However in doing so, we created a number of custom fields, workflows, screens and schemes that we likely didn't have to. In hindsight, we would've left our ITSM process in our ITSM tool, instead of trying to make Jira do absolutely everything for us.
We've barely needed to use support, but on the occasion we have, it's been fairly responsive.
4 out of 5.0, Reviewed Oct 18, 2016
The only issues really faced from this implementation was detailed training for how to better use the application and what processes to put in place to ensure the most effective use of this application. I love how this tool now integrates into other tools to help keep things organized and up to date.
Setup up 2 well trained admins to rollout tool and increase adoption. I'd also suggest standard practices or using this tool be put in place up front to maintain consistency throughout the tool
There doens't seem to be any limitations that we've run into after using for years, its easy to train basic users and I love the email capabilities
Provide qtrly did you know online training.
We would have implemented this solution a long time ago.
I like their forum and they usually get back to us very quickly with issues or questions.
4 out of 5.0, Reviewed Sep 20, 2016
Production support has been great, configuration has been easy to manage/maintain.
Very flexible, easy to over complicate the configuration
Has been exceptional for planning and prioritizing work.
Customizing individual projects, cutom project templates were not available during our initial implementation.
Focus more on the team user set up
Change the JIRA user management, make things more team focused from the start
Timeliness of response when opening of tickets falls within the SLA for the severity of the issue. No phone support does make critical issues more stressfull having to wait for an email response.
4 out of 5.0, Reviewed Sep 5, 2016
Always quickly available to answer support questions
Quick to respond, answers are written well, support staff are personable.
5 out of 5.0, Reviewed Aug 23, 2016
The whole tool, as well as the communication with the company is outstanding.
Just try the demo. The tool is very intuitive.
Easy to use, smart to handle.
Give better feedback regarding the progress of suggested improvements.
Think about smarter workflows from the beginning.
Nearly complete for this kind of functionality.
Most of the times the support is very fast and qualified.
Easy to install, upgrade and integrate.
5 out of 5.0, Reviewed Aug 22, 2016
Easy and Fast Customisations for almost every use-case makes that tool to the number 1 issue-tracking tool in our company.
You will need a full time admin if you want to use the full power of Jira
Flexibility, Easy Updates, Strong Community
just one or two really not yet implemented but useful features that are highly voted
Make some easy configurable Design-Themes to fit the Corporate Design better
Try to stay at one language, make syntax-rules for naming of custom-fields
Never had a better support than the Support of Atlassian. Always fast, always good
5 out of 5.0, Reviewed Aug 21, 2016
It just works. Unlike every other tool (ClearCase, Perforce, ClearQuest, PVCS) i have used/supported in the past, these tools just work how they are supposed to.
Secure it upfront, its hard to go back and do later. You need fast DiskIO/IOPs and CPU for the indexing and attachments.
Support is great, products are intuitive
too many addons to get some customizations to work that they should offer as built-in features.
listen to the community a little more on the roadmap.
typically quick and timely responses.
4 out of 5.0, Reviewed Aug 17, 2016
Great task tracking tool but could use improvements in its out of the box reporting capabilities
Tool adoption is often choice driven. JIRA is a stand out product and there lots of software engineers who are familiar with the tool. Discipline in mandated use is important for a complete view of work being done. Additionally, adopting a universal configuration is important consistent results.
ease of adoption and low admin overhead
out of box reporting
out of the box reporting capabilities could be better. Plug-in required to for heavy reporting
We would create mandated adoption strategies once proven out
good choice for best of breed and user acceptance
4 out of 5.0, Reviewed Aug 16, 2016
The online version eliminated the need to maintain local servers. The ability to customize the environment made the experience the equivalent of the local experience.
Build a workflow when evaluating, don't just accept the defaults
Ease of use
Possibly too feature dense
Possible that there are too many features and integrations, but it's understood this product addresses many aspects of a software management workflows
The main thing that stood out is response time.
4 out of 5.0, Reviewed Aug 15, 2016
They are always responsive when questions are asked and issues are raised, but quite frequently, they simply answer that they are not going to implement the changes that we request, even though we find others have asked for the same thing. Frequently, for functionality that seems basic that everyone would need, we need to purchase expensive plugins. Many of these features should simply exist in the out of the box product.
Start with at least three environments. UAT, STG, and prod would be great where your STG environment matches prod. Maybe copy over all data every night.
The product is fairly easy to configure and do the basics with. User management is easy when using LDAP integration.
There are quite a few obvious features that it's lacking which Atlassian has acknoledged and done nothing about.
We should be able to copy over projects between environments.
We would have bought more licenses to begin with and we would have started with more than just two environments.
There are quite a few features it should just include out of the box that it does not.
They've been helpful, but they usually just say that the features we're looking for will never exist in the product.
High availability should be easier to achieve. This is a basic need for all companies.