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application-development-life-cycle-management atlassian All Markets > Application Development Life Cycle Management (ALM) Software

Atlassian

4.2 out of 5.0 (51 ratings)

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We have aggregated ratings data on Atlassian but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): JIRA Software, Other...

    Easy transition, nice product, wish cloud was a little more customizable.

    Overall Comment

    Overall pretty happy, service delivery is good, wish that they were a little more responsive to defects and enhancement requests, that we could customize some things on the cloud version that are customizable in the on-prem version.

    What do you like most about the product or service?

    It works well.

    What do you dislike most about the product?

    It's very complex. Interestingly, it's very customizable in many ways but that brings complexity. At the same time there are some very basic things that *aren't* customizable.

    What one thing do you wish the vendor did differently?

    More responsive to customer requests (defects, enhancement requests). More than one ER response has been "that's how we do it and we're not going to change" - not very customer-centric.

    If you could start over, what would your organization do differently?

    Not much. We're happy with the outcome.


  • 3 out of 5.0, Reviewed

    Product(s): JIRA Software

    JIRA - not a bad choice when implementing easily accessible project management

    Overall Comment

    Works well for tracking project development progress. Versions change often so there is constant learning of how Jira works, not necessarily a bad thing.

    What one piece of advice would you give other prospective customers?

    Assess capabilities of the tool and determine if it meets requirements.

    What do you like most about the product or service?

    The ability to manage tasks for different developers within the same project and create a dashboard view.

    What do you dislike most about the product?

    I would like to have better online help. I've found that sometimes the available help is for a different version than I am using.

    What one thing do you wish the vendor did differently?

    Nothing, we decide whether or not the build we use is automatically upgraded.

    If you could start over, what would your organization do differently?

    Provide training for users rather than referring them to a knowledge base.


  • 4 out of 5.0, Reviewed

    Product(s): JIRA Software

    Great tool to cut your agile teeth on!

    Overall Comment

    Great experience with flexibility in the product.

    What one piece of advice would you give other prospective customers?

    Set your requirements before you shop, know what you want.

    What do you like most about the product or service?

    Flexible product, decent pricing considering the implementation size.

    What do you dislike most about the product?

    Nothing comes to mind.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing.


  • 5 out of 5.0, Reviewed

    Product(s): JIRA Software

    Very simple implementation, cloud based tool is easy to use and administer.

    Overall Comment

    Because the application is Cloud Based, it was a very simple implementation, the tool itself is highly customizable and easy to maintain. Rollout was a breeze, little user training was required. The license agreement options are very straight forward.

    What one piece of advice would you give other prospective customers?

    Have a good gameplan for converting whatever legacy system you had, to JIRA. Running in parallel is a pain for everyone, even if just for a few weeks.

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    It would be a nice add-on if we could paste screenshots into the Comments area, not as attachments.

    If you could start over, what would your organization do differently?

    At this time there is nothing from an implementation standpoint that we would do differently, perhaps train more users at initial launch.


  • 4 out of 5.0, Reviewed

    Product(s): Crucible, FishEye, JIRA Software

    Implementation was easy for the teams, but integration with Remedy required lot of work

    Overall Comment

    Moving to JIRA tremendously helped us to self enable the teams to move towards Agile transformation. It is a lightweigh tool that provided great integration with confluence.

    What one piece of advice would you give other prospective customers?

    Dont create any custom intengration with ticketing system.

    What do you like most about the product or service?

    Suite of applications with easy Integration

    What do you dislike most about the product?

    some times it is dead slow, i wish cloud implentation scales in a snap.

    What one thing do you wish the vendor did differently?

    Off the shelf integration with Remedy

    If you could start over, what would your organization do differently?

    Perhaps run some performance testing before rolling out to enterprise users.


  • 5 out of 5.0, Reviewed

    Product(s): Crucible, FishEye, JIRA Software

    Jira can be configured to fit business processes, but configuration is not simple.

    Overall Comment

    Overall, we have been pleased with the ease of implementation and Atlassian's customer support team. Because we had a number of users who had used Jira in the past, our learning curve was small and we were able to see benefits immediately.

    What one piece of advice would you give other prospective customers?

    Take advantage of training where workflow is concerned. Understanding how Jira treats different areas (required fields, groups, etc.) is key to proper workflow configuration. Also limit the number of users who have Admin access. We found that we were "stomping" over each other when we were configuring workflow.

    What do you like most about the product or service?

    It is incredibly flexible, both a plus and a minus.

    What do you dislike most about the product?

    It is incredibly flexible, both a plus or a minus. It is relatively easy to disrupt processes for others.

    What one thing do you wish the vendor did differently?

    The online documentation could be more straightforward and end to end. We have to dig through the documentation and piece it together to be able to properly configure the system.

    If you could start over, what would your organization do differently?

    If we were starting from scratch, we would have opted in on some training for workflow configuration. We attempted it ourself and found that not knowing the ins and outs we could easily disrupt processes system wide.


  • 4 out of 5.0, Reviewed

    Product(s): JIRA Software

    Easy Jira implementation.

    Overall Comment

    THe product worked as advertised. Getting a contact resource from Atlassian proved somewhat difficult.

    What one piece of advice would you give other prospective customers?

    Make sure you get a dedicated account rep from Atlassian.

    What do you like most about the product or service?

    User friendly. Very flexible and configurable.

    What do you dislike most about the product?

    n/a

    What one thing do you wish the vendor did differently?

    More responsive to communication.

    If you could start over, what would your organization do differently?

    Better define end state, rather than allowing POCs to proliferate.


  • 4 out of 5.0, Reviewed

    Product(s): JIRA Software

    Easy and Quick to Deploy & Launch

    Overall Comment

    easy to order and implement. Did not involve the vendor too heavily on deployment.

    What one piece of advice would you give other prospective customers?

    The software is easy to deploy and launch. Even though JIRA is easy to use, ensuring all employees and team members are properly trained will avoid a lot of confusion and headaches.

    What do you like most about the product or service?

    easy to use and deploy

    What do you dislike most about the product?

    the licensing tiers and add-ons

    What one thing do you wish the vendor did differently?

    The vendor was pretty hands off with our deployment since most of it was managed internally. One thing that would make hte software more compeling is a better licensing structure for add-ons. Unfortunately most add-ons require you have the same number of licenses as the base JIRA software.

    If you could start over, what would your organization do differently?

    Better training to increase adoption from the entire organization.


  • 3 out of 5.0, Reviewed

    Product(s): Bamboo

    Implementation was easy but overall product integration with other tools was not excellent

    Overall Comment

    Though not fully vested in the decision the experience was comparable.

    What do you like most about the product or service?

    It is a good tool tht drives certain efficiencies to the development process

    What do you dislike most about the product?

    Not easy to integrate with other tools


  • 4 out of 5.0, Reviewed

    Product(s): JIRA Software

    Highly customizable, but at the expense of being complex if you do so.

    Overall Comment

    JIRA is a comprehensive solution that integrates well with other Atlassian products. It has a fairly high learning curve for system administration (creating workflows, process states, etc), but the end-user experience is simple and productive. The high learning curve is due to the highly customizable nature of the product, giving customers a great deal of flexibility in adapting to their current or future state practices. A less customizable product would force customers into a specific approach, which may not be helpful. It took us some time, working with the user community and with a VAR, to establish the correct way to implement our processes, but once we had the ship headed in the right direction, things moved smoothly. Atlassian isn't interested in signing any security certifications for their cloud infrastructure, so our security requirements demanded an on-premises installation. It's unfortunate that they have this attitude towards customers who need higher security attestations. On-premises is much harder to deal with customizations and integrations than the cloud version. We would have preferred the cloud offering, had Atlassian been more interested in working with us, but it didn't end up that way.

    What one piece of advice would you give other prospective customers?

    Start with an experienced VAR at the beginning, to get the workflows and process done correctly from the beginning. If you are concerned about security attestations, do not attempt to use their cloud offerings.

    What do you like most about the product or service?

    Integration with other Atlassian products. Comprehensive solution.

    What do you dislike most about the product?

    Atlassian's attitude towards customers who ask for security attestations.

    What one thing do you wish the vendor did differently?

    Have several out of the box workflows for best practices ready to go.

    If you could start over, what would your organization do differently?

    Start with an experienced VAR at the beginning, to get the workflows and process done correctly from the beginning.

    Integration & Deployment - Overall comment

    Their cloud offering is much more integrated than an on-premises solution.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(39)
4.2

Ability to understand your organization's needs

(43)
4.0

Timely and complete response to product questions

(45)
4.1

Pricing and contract flexibility (pricing and terms)

(45)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(50)
4.2

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(35)
4.0

Ease of integration using standard APIs and tools

(43)
3.9

Quality and availability of end-user training

(45)
3.6

Ease of deployment

(49)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(44)
4.0

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(38)
4.0

Quality of technical support

(41)
4.0

Quality of peer user community

(44)
4.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(51)
4.4
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration

Application Lead

Implementation, Maintenance or other IT support

System Administrator

Executive Sponsor

Functional Assessment

Vendor/Product Selection

Technical assessment

Business Analyst

User Training

End User Support Manager

Technical Assessment

End User Computing Stakeholder

Analytics Team Leader

Business Analysts

Data Scientist

Data Steward

Vendor Management

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Drive innovation

Enhance decision making

Reduce time to market

Improve customer relations/service

Cost management

Drive revenue growth

Improve compliance & risk management

Improve compliance and risk management

Improve supplier or partner relationships

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Overall cost

Product roadmap and future vision

Strong user community

Breadth of services

Pre-existing relationships

Strong customer focus

Financial/organizational viability

Strong services expertise

Strong consulting partnership

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

EMEA