4 out of 5.0, Reviewed Dec 6, 2016
Overall pretty happy, service delivery is good, wish that they were a little more responsive to defects and enhancement requests, that we could customize some things on the cloud version that are customizable in the on-prem version.
It works well.
It's very complex. Interestingly, it's very customizable in many ways but that brings complexity. At the same time there are some very basic things that *aren't* customizable.
More responsive to customer requests (defects, enhancement requests). More than one ER response has been "that's how we do it and we're not going to change" - not very customer-centric.
Not much. We're happy with the outcome.
3 out of 5.0, Reviewed Nov 30, 2016
Works well for tracking project development progress. Versions change often so there is constant learning of how Jira works, not necessarily a bad thing.
Assess capabilities of the tool and determine if it meets requirements.
The ability to manage tasks for different developers within the same project and create a dashboard view.
I would like to have better online help. I've found that sometimes the available help is for a different version than I am using.
Nothing, we decide whether or not the build we use is automatically upgraded.
Provide training for users rather than referring them to a knowledge base.
4 out of 5.0, Reviewed Nov 29, 2016
Great experience with flexibility in the product.
Set your requirements before you shop, know what you want.
Flexible product, decent pricing considering the implementation size.
Nothing comes to mind.
5 out of 5.0, Reviewed Nov 28, 2016
Because the application is Cloud Based, it was a very simple implementation, the tool itself is highly customizable and easy to maintain. Rollout was a breeze, little user training was required. The license agreement options are very straight forward.
Have a good gameplan for converting whatever legacy system you had, to JIRA. Running in parallel is a pain for everyone, even if just for a few weeks.
Ease of use
It would be a nice add-on if we could paste screenshots into the Comments area, not as attachments.
At this time there is nothing from an implementation standpoint that we would do differently, perhaps train more users at initial launch.
4 out of 5.0, Reviewed Nov 21, 2016
Moving to JIRA tremendously helped us to self enable the teams to move towards Agile transformation. It is a lightweigh tool that provided great integration with confluence.
Dont create any custom intengration with ticketing system.
Suite of applications with easy Integration
some times it is dead slow, i wish cloud implentation scales in a snap.
Off the shelf integration with Remedy
Perhaps run some performance testing before rolling out to enterprise users.
5 out of 5.0, Reviewed Nov 21, 2016
Overall, we have been pleased with the ease of implementation and Atlassian's customer support team. Because we had a number of users who had used Jira in the past, our learning curve was small and we were able to see benefits immediately.
Take advantage of training where workflow is concerned. Understanding how Jira treats different areas (required fields, groups, etc.) is key to proper workflow configuration. Also limit the number of users who have Admin access. We found that we were "stomping" over each other when we were configuring workflow.
It is incredibly flexible, both a plus and a minus.
It is incredibly flexible, both a plus or a minus. It is relatively easy to disrupt processes for others.
The online documentation could be more straightforward and end to end. We have to dig through the documentation and piece it together to be able to properly configure the system.
If we were starting from scratch, we would have opted in on some training for workflow configuration. We attempted it ourself and found that not knowing the ins and outs we could easily disrupt processes system wide.
4 out of 5.0, Reviewed Nov 21, 2016
THe product worked as advertised. Getting a contact resource from Atlassian proved somewhat difficult.
Make sure you get a dedicated account rep from Atlassian.
User friendly. Very flexible and configurable.
More responsive to communication.
Better define end state, rather than allowing POCs to proliferate.
4 out of 5.0, Reviewed Nov 17, 2016
easy to order and implement. Did not involve the vendor too heavily on deployment.
The software is easy to deploy and launch. Even though JIRA is easy to use, ensuring all employees and team members are properly trained will avoid a lot of confusion and headaches.
easy to use and deploy
the licensing tiers and add-ons
The vendor was pretty hands off with our deployment since most of it was managed internally. One thing that would make hte software more compeling is a better licensing structure for add-ons. Unfortunately most add-ons require you have the same number of licenses as the base JIRA software.
Better training to increase adoption from the entire organization.
3 out of 5.0, Reviewed Nov 16, 2016
Though not fully vested in the decision the experience was comparable.
It is a good tool tht drives certain efficiencies to the development process
Not easy to integrate with other tools
4 out of 5.0, Reviewed Nov 15, 2016
JIRA is a comprehensive solution that integrates well with other Atlassian products. It has a fairly high learning curve for system administration (creating workflows, process states, etc), but the end-user experience is simple and productive. The high learning curve is due to the highly customizable nature of the product, giving customers a great deal of flexibility in adapting to their current or future state practices. A less customizable product would force customers into a specific approach, which may not be helpful. It took us some time, working with the user community and with a VAR, to establish the correct way to implement our processes, but once we had the ship headed in the right direction, things moved smoothly. Atlassian isn't interested in signing any security certifications for their cloud infrastructure, so our security requirements demanded an on-premises installation. It's unfortunate that they have this attitude towards customers who need higher security attestations. On-premises is much harder to deal with customizations and integrations than the cloud version. We would have preferred the cloud offering, had Atlassian been more interested in working with us, but it didn't end up that way.
Start with an experienced VAR at the beginning, to get the workflows and process done correctly from the beginning. If you are concerned about security attestations, do not attempt to use their cloud offerings.
Integration with other Atlassian products. Comprehensive solution.
Atlassian's attitude towards customers who ask for security attestations.
Have several out of the box workflows for best practices ready to go.
Start with an experienced VAR at the beginning, to get the workflows and process done correctly from the beginning.
Their cloud offering is much more integrated than an on-premises solution.