3 out of 5.0, Reviewed Oct 17, 2016
If you are in an organization that supports waterfall implementations then HP ALM will work well for you. It has all the classical items required to manage projects, programs and cross team delivery. Additionally the overall automation tooling ability is one of few that support mainframe and green screen systems. Directionally though if you are in an agile environment there are other cheaper alternatives to use although automation for mainframe/green screen systems will be a challenge.
Works well in waterfall, project and program environments. If you are in an agile environment then I would look elsewhere for more cost effective tools.
Does provide good levels of historical reporting, tracking and traceability. Overall easy to use and robust for large organizations.
Fails to solve needs for agile (XP, Lean, Scrum & Kanban) driven organizations.
Implementation went well.
Couple of things: 1. Pushed to agile faster (so you are not focused on defect tracking rather bugs in production). 2. Looked for an alternative automation tool that is more cost effective. 3. Worked on changing culture of an environment where QA and development is tightly integrated sooner.
My rating has changed purely as we adopt agile techniques and practices.
They have and continue to provide good support, timely response and help to ensure that the overall product supports our needs.
3 out of 5.0, Reviewed May 4, 2016
Overall a positive experience.
Consider value of using one product for all ALM/ITSM needs.
Wish the HP ITSM product was more desirable compared to competitors.
Wait on a decision to proceed until after more closely considering overall tool needs.