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application-development-life-cycle-management hpe All Markets > Application Development Life Cycle Management

Hewlett Packard Enterprise

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): HP Application Lifecycle Management (HP ALM)

    Overall a positive experience.

    Overall Comment

    Overall a positive experience.

    What one piece of advice would you give other prospective customers?

    Consider value of using one product for all ALM/ITSM needs.

    What do you like most about the product or service?

    Product capabilities.

    What do you dislike most about the product?

    Wish the HP ITSM product was more desirable compared to competitors.

    What one thing do you wish the vendor did differently?

    Nothing specific.

    If you could start over, what would your organization do differently?

    Wait on a decision to proceed until after more closely considering overall tool needs.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor


Why did you purchase the software or service?

Create internal/operational efficiencies

Drive innovation

Reduce time to market


What were the key factors that drove your decision?

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America