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application-development-life-cycle-management ibm All Markets > Application Development Life Cycle Management

IBM

3.8 out of 5.0 (4 ratings)

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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): IBM Rational ALM

    Implementation plan is the key.

    Overall Comment

    The bottom line is that IBM Rational ALM (Jazz) has a ton of functionality and configurability. Almost too much for what we needed. Because we didn't have a good implementation plan it has taken us a couple of attempts to find success and value.

    What one piece of advice would you give other prospective customers?

    You must have a dedicated FTE to serve as the architect and admin of the system for success.

    What do you like most about the product or service?

    We really get use out of the configurable workflow management as well as sprint capacity planning.

    What do you dislike most about the product?

    The lack of off the shelf configurations. Because of the vast configuration options and sometimes confusing hierarchy getting your configuration correct takes tons of trail and error.

    What one thing do you wish the vendor did differently?

    Provide better implementation planning support.

    If you could start over, what would your organization do differently?

    Engage with IBM or a partner to lead the implementation and develop a use case specific implementation plan.

    Service & support - overall comment

    The handful of times where we have reached out to IBM for support, their team has been very responsive and more than willing to work with us through resolving our issues.

    Integration & Deployment - Overall comment

    This tool requires signficant professional services to insure implementation goes well. We did not go that route in order to apply more of our budget towards licensing. This was a big mistake.


  • 4 out of 5.0, Reviewed

    Product(s): Bluemix

    BlueMix one of great depth and breadth.

    Overall Comment

    My Experience with BlueMix has been one of great value. The vendor help provides a launching pad as well has provided valuable insights on how to deploy and operate within BlueMix. We are currently using it for our IoT and Mobile projects and currently have DevOps in the works. While some of this is posing interesting challenges the value of the help and services provided within the product and the community resources have been extremely helpful.

    What one piece of advice would you give other prospective customers?

    Be open to new ideas while having a predefine rule set in place.

    What do you like most about the product or service?

    I like the ability to share projects in real time and make changes without continuously having to do no builds. Sharing code is essential to our ability.

    What do you dislike most about the product?

    Not enough apps.

    What one thing do you wish the vendor did differently?

    I wish they would be open to adding apps that are widely used in the market but currently not apart of their app store.

    If you could start over, what would your organization do differently?

    I would probably not try to intergreate any other products that was not apart of cloud foundary. Getting code respoitories like clearcass to work properly has been a great challenge to the organization. Also the mobile first product had some intergration issues.

    Service & support - overall comment

    Support for Blue Mix has been excellent. All questions have gotten responses even if it was ones we did not want to hear. Follow up questions by the support time always happened and they have been eager to document requested improvements to the product.

    Integration & Deployment - Overall comment

    Wish we could integrate with on-prem repositories.


  • 4 out of 5.0, Reviewed

    Product(s): Bluemix

    Excellent vision but documentation is lagging behind

    Overall Comment

    Bluemix is IBM's Platform as a service solution leveraging Cloud foundry, this is powerful solution which can empower fast development and deployment of applications. Overall, I am impressed with the vision, however, the documentation is lagging behind which can cause some issues.

    What one piece of advice would you give other prospective customers?

    Evaluate the maturity of services which are required for your organization and ask for customer references

    What do you like most about the product or service?

    vision and a broad spectrum of services which are available

    What do you dislike most about the product?

    documentation and occasional outages

    What one thing do you wish the vendor did differently?

    better documentation

    If you could start over, what would your organization do differently?

    Probably would wait for more customer implementations leveraging dedicated and local instances of Bluemix.

    Service & support - overall comment

    Support team is addressing issues in a timely manner


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.5

Ability to understand your organization's needs

(4)
3.8

Timely and complete response to product questions

(4)
4.8

Pricing and contract flexibility (pricing and terms)

(3)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
3.3

How long did your deployment take?

12 months or more

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(4)
4.0

Quality and availability of end-user training

(4)
3.8

Ease of deployment

(4)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(4)
4.3

Quality of technical support

(4)
4.0

Quality of peer user community

(3)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.3
Section
1

Additional Context

What was the nature of your involvement?

Technical assessment

End User Computing Stakeholder

Executive Sponsor

Functional Assessment

Vendor/Product Selection


Why did you purchase the software or service?

Drive innovation

Improve business process agility

Create internal/operational efficiencies

Enhance decision making

Drive revenue growth

Improve customer relations/service

Reduce time to market


What were the key factors that drove your decision?

Breadth of services

Pre-existing relationships

Product roadmap and future vision

Financial/organizational viability

Overall cost

Product functionality and performance

Strong services expertise

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America