3.7 out of 5.0 (6 ratings)
6 Verified Reviews

Jama

Jama experience

the functionalities are great. Things you can think of, they probably can make it happen. It has a lot of potential. We integrated with Active Directory which make one lesser account to remember. but the user experience is not that good. The interface is lagging. It’s just look like things are all over the place, doesn’t look very organized. Buggy: when you on a pop up filling out the form and you on a dropdown or lookup, hitting the backspace will close the popup. not to discourage you from using it. everything come with pro and con. just when you are using it, little things will bug you.

Jama

Great tool, maturing vendor

The tool is great, but the relationships with the vendor are clunky. We had great relationships at first, but then were largely ignored for over a year. The licensing model is constantly changing and challenging for our organization and there is no non-profit pricing.

Jama

Despite Vendor's Growing Pains Product Still Adds Value

Customer support has been excellent. They are very attentive and dedicated to resolving issues. Due to their fast growth, we experienced a period where the account management team wasn't very responsive to our questions or requests. The product itself has helped us eliminate meetings and time lag waiting for those meetings. Collaboration has greatly improved. As a result, so has the quality of our requirments.

Jama

Great features to allow for documented collaboration

The functionality has provided us with traceability to the business rules and high-level requirements. This helps us keep track of the overall vision of the products and provides backup to decisions that were made.

Jama

Initial support was excellent, ongoing support could use some work.

Jama worked well with us until we signed the contract. Soon after they moved us to a new support group and it became more difficult for them to work with. The people we worked with initially were fantastic!

1

Jama

Implementation and adoption were easy except for the development of new processes.

Jama's customer support is good to work with. The product is still maturing and there is still some polish needed on the product. We are an on-premise vendor and Jama's recent inclination to push its customers into the cloud is being met with resistance by our IT policies. Jama needs to develop better 'best practices' to be used by customers, the response that the 'tool can do anything' is not a mature selling point.

1