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application-development-life-cycle-management jama All Markets > Application Development Life Cycle Management

Jama

3.7 out of 5.0 (6 ratings)

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We have aggregated ratings data on Jama but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Jama

    Jama experience

    Overall Comment

    the functionalities are great. Things you can think of, they probably can make it happen. It has a lot of potential. We integrated with Active Directory which make one lesser account to remember. but the user experience is not that good. The interface is lagging. It’s just look like things are all over the place, doesn’t look very organized. Buggy: when you on a pop up filling out the form and you on a dropdown or lookup, hitting the backspace will close the popup. not to discourage you from using it. everything come with pro and con. just when you are using it, little things will bug you.

    What one piece of advice would you give other prospective customers?

    they can do a better job. just make sure you work with them and have it written in contract.

    What do you like most about the product or service?

    able to intergated to AD which i like the most. not having another account to remember.

    What do you dislike most about the product?

    they aren't able to sort the list or too late to ask for :(

    What one thing do you wish the vendor did differently?

    I wasn't involved with the implementation, but i wish they spend alittle more time on the UI.

    If you could start over, what would your organization do differently?

    spend alittle more time on the UI.


  • 3 out of 5.0, Reviewed

    Product(s): Jama

    Great tool, maturing vendor

    Overall Comment

    The tool is great, but the relationships with the vendor are clunky. We had great relationships at first, but then were largely ignored for over a year. The licensing model is constantly changing and challenging for our organization and there is no non-profit pricing.

    What one piece of advice would you give other prospective customers?

    Set up your contracts with the future in mind, such as price increase caps, perpetural licensing costs, subscription licensing caps, etc.

    What do you like most about the product or service?

    The tool does all we need it to do. The collaborative features are fantastic.

    What do you dislike most about the product?

    The license administration cannot be distributed amongst a large organization

    What one thing do you wish the vendor did differently?

    Listen to us and be responsive

    Service & support - overall comment

    Most of the support has been great, particularly with implementation consult; however, we came upon a critical issue with an integration, which Jama avoided accountability. We spent our own resources to prove to Jama that it was their problem. We spent nearly a year resolving the matter. The resolution caused us to purchase more items, which also affected our invoice and renewal. We are still trying to resolve this in negotiations.


  • 4 out of 5.0, Reviewed

    Product(s): Jama

    Despite Vendor's Growing Pains Product Still Adds Value

    Overall Comment

    Customer support has been excellent. They are very attentive and dedicated to resolving issues. Due to their fast growth, we experienced a period where the account management team wasn't very responsive to our questions or requests. The product itself has helped us eliminate meetings and time lag waiting for those meetings. Collaboration has greatly improved. As a result, so has the quality of our requirments.

    What do you like most about the product or service?

    The ability to collaborate on requirements in a virtual setting, not having to wait for a meeting.

    What one thing do you wish the vendor did differently?

    Pricing is a little prohibitive for full enterprise adoption.

    Service & support - overall comment

    Customer service is great. They're very knowledgable and willing to follow up when items need further investigation.


  • 4 out of 5.0, Reviewed

    Product(s): Jama

    Great features to allow for documented collaboration

    Overall Comment

    The functionality has provided us with traceability to the business rules and high-level requirements. This helps us keep track of the overall vision of the products and provides backup to decisions that were made.

    What one piece of advice would you give other prospective customers?

    Examine the level of customization across multiple departments/divisions that is needed. Sometimes the level of complexity can be hard to manage.

    What do you like most about the product or service?

    The functionality has provided us with traceability to the business rules and high-level requirements. This helps us keep track of the overall vision of the products and provides backup to decisions that were made. Keeping track of comments, changes to data, and a history of the requirements documentation is essential to our organization.

    What do you dislike most about the product?

    It does not allow all of the customization that we wanted, but it was the best product for our needs.

    What one thing do you wish the vendor did differently?

    n/a

    If you could start over, what would your organization do differently?

    We evaluated many products in order to meet the needs of the organization. We feel like the process worked well and are satisfied with the results.

    Service & support - overall comment

    The product is very good for what we need to be doing.


  • 4 out of 5.0, Reviewed

    Product(s): Jama

    Initial support was excellent, ongoing support could use some work.

    Overall Comment

    Jama worked well with us until we signed the contract. Soon after they moved us to a new support group and it became more difficult for them to work with. The people we worked with initially were fantastic!

    What one piece of advice would you give other prospective customers?

    Develop a sound business process before purchasing the software. Doing this saved us.

    What do you like most about the product or service?

    The transparency it gives to requirements.

    What do you dislike most about the product?

    Their licensing model has become unsustainable for a non profit.

    If you could start over, what would your organization do differently?

    I thought our approach to implement was sound. We started with small pilot groups and continued to roll it out to the whole organization over time. If I had to do it over again, I would bring the consultants onsite to help us to configure the software to match our business processes early on.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Jama

    Implementation and adoption were easy except for the development of new processes.

    Overall Comment

    Jama's customer support is good to work with. The product is still maturing and there is still some polish needed on the product. We are an on-premise vendor and Jama's recent inclination to push its customers into the cloud is being met with resistance by our IT policies. Jama needs to develop better 'best practices' to be used by customers, the response that the 'tool can do anything' is not a mature selling point.

    What one piece of advice would you give other prospective customers?

    Interact heavily with the Jama community before implementation.

    What do you like most about the product or service?

    Easy to understand UI. Good filtering and reporting tools.

    What do you dislike most about the product?

    Buggy.

    What one thing do you wish the vendor did differently?

    Maintain the on-premise support of their product.

    If you could start over, what would your organization do differently?

    Bring in the tool earlier.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
3.0

Ability to understand your organization's needs

(5)
3.4

Timely and complete response to product questions

(6)
4.0

Pricing and contract flexibility (pricing and terms)

(4)
2.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.2

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
3.4

Ease of integration using standard APIs and tools

(6)
3.5

Quality and availability of end-user training

(6)
3.7

Ease of deployment

(5)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
3.7

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(6)
4.2

Quality of technical support

(6)
4.0

Quality of peer user community

(6)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.2
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

User Training

Application Lead

Business Analyst

Functional Assessment

Business Analysts

Development/Integration

Implementation, Maintenance or other IT support

Data Steward

End User Computing Stakeholder

System Administrator

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Enhance decision making

Improve customer relations/service

Improve compliance & risk management

Drive innovation

Cost management

Improve compliance and risk management

Improve supplier or partner relationships

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Breadth of services

Product roadmap and future vision

Strong customer focus

Financial/organizational viability

Overall cost

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America