4 out of 5.0, Reviewed Jul 12, 2016
Jama worked well with us until we signed the contract. Soon after they moved us to a new support group and it became more difficult for them to work with. The people we worked with initially were fantastic!
Develop a sound business process before purchasing the software. Doing this saved us.
The transparency it gives to requirements.
Their licensing model has become unsustainable for a non profit.
I thought our approach to implement was sound. We started with small pilot groups and continued to roll it out to the whole organization over time. If I had to do it over again, I would bring the consultants onsite to help us to configure the software to match our business processes early on.
4 out of 5.0, Reviewed Jun 7, 2016
Jama's customer support is good to work with. The product is still maturing and there is still some polish needed on the product. We are an on-premise vendor and Jama's recent inclination to push its customers into the cloud is being met with resistance by our IT policies. Jama needs to develop better 'best practices' to be used by customers, the response that the 'tool can do anything' is not a mature selling point.
Interact heavily with the Jama community before implementation.
Easy to understand UI. Good filtering and reporting tools.
Maintain the on-premise support of their product.
Bring in the tool earlier.