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application-development-life-cycle-management jama All Markets > Application Development Life Cycle Management

Jama

4.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on Jama but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Jama

    Initial support was excellent, ongoing support could use some work.

    Overall Comment

    Jama worked well with us until we signed the contract. Soon after they moved us to a new support group and it became more difficult for them to work with. The people we worked with initially were fantastic!

    What one piece of advice would you give other prospective customers?

    Develop a sound business process before purchasing the software. Doing this saved us.

    What do you like most about the product or service?

    The transparency it gives to requirements.

    What do you dislike most about the product?

    Their licensing model has become unsustainable for a non profit.

    If you could start over, what would your organization do differently?

    I thought our approach to implement was sound. We started with small pilot groups and continued to roll it out to the whole organization over time. If I had to do it over again, I would bring the consultants onsite to help us to configure the software to match our business processes early on.


  • 4 out of 5.0, Reviewed

    Product(s): Jama

    Implementation and adoption were easy except for the development of new processes.

    Overall Comment

    Jama's customer support is good to work with. The product is still maturing and there is still some polish needed on the product. We are an on-premise vendor and Jama's recent inclination to push its customers into the cloud is being met with resistance by our IT policies. Jama needs to develop better 'best practices' to be used by customers, the response that the 'tool can do anything' is not a mature selling point.

    What one piece of advice would you give other prospective customers?

    Interact heavily with the Jama community before implementation.

    What do you like most about the product or service?

    Easy to understand UI. Good filtering and reporting tools.

    What do you dislike most about the product?

    Buggy.

    What one thing do you wish the vendor did differently?

    Maintain the on-premise support of their product.

    If you could start over, what would your organization do differently?

    Bring in the tool earlier.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
2.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(2)
4.5

Pricing and contract flexibility (pricing and terms)

(1)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.0

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(2)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
4.0

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Business Analysts

Application Lead

Development/Integration

Functional Assessment

Implementation, Maintenance or other IT support

User Training

Vendor/Product Selection


Why did you purchase the software or service?

Create internal/operational efficiencies

Enhance decision making

Improve business process agility

Improve business process outcomes

Improve compliance and risk management

Improve customer relations/service


What were the key factors that drove your decision?

Product functionality and performance

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America