4.6 out of 5 (28 Ratings)

27 Verified Reviews

Sentinel

Outstanding customer engagement

WhiteHat has consistently met our needs and often exceeded expectations in the area of functionality and features, but what really sets them apart is their level of engagement with us as a customer. It's not just that we can count on them to respond quickly to requests, inquiries, and challenges, though that's certainly the case. More significantly, they reach out to us proactively on a regular basis with recommendations on how we can remedy problems and make more effective use of their technologies. Overall, we are very pleased with their services.

Sentinel

Great vendor; easy to work with, strong customer focus, and quick to return value.

Great easy to work with vendor with strong focus on customer success.

Sentinel

Excellent and Versatile Functionality and Amazing Customer Service

The vendor has great. They are an excellent provider of a a SAAS based solution for Application Security.

Sentinel

Much cheaper and easier than funding an FTE for WebAppSec testing.

They are pretty responsive and I don't have to worry about keeping a WebAppSec pro on staff.

Sentinel

WhiteHat provides incredible customer service and great subject matter!

Very reliable, strong customer commitment, quick to respond.

Sentinel

Implementation and ongoing maintenance was easy and met our needs.

Whitehat has consistently delivered the security testing required. When problems are discovered, they are addressed. Sometimes resolution of issues can take quite some time, during periods of expansion, this was especially evident.

Sentinel

Great technical support services, reporting features and great sales reps-always available

Information is readily available on the web interface and easily understandable. Support is always top notch.

Sentinel

Reports real security concerns; Filters out the noise.

WhiteHat Sentinel provides us with continuous application security scanning services that bring validated security issues to our attention. They provide a 'human' touch that other providers simply did not have. The join automated testing with manual review to only show us what we need to be looking at. They get rid of a lot of 'noise' for us. What hasn't worked well is their detection abilities for web frameworks such as Wordpress. They would benefit from being able to fingerprint web frameworks and plugins and report vulnerabilities based on what has been detected as being deployed.

Sentinel

Good service providing effective analysis; very easy to set up and maintain

The original onboarding process was handled very efficiently by WhiteHat and they explained in an appropriate level of detail how the service worked and how to use the portal. The service has been effective in identifying areas within our application where we have had issues we needed to address. Support has been good and on-boarding of subsequent extensions to our original scope has been handled well.

Sentinel

Up and down struggles, dedicated to improvements

There have been significant struggles at the company. During this, they have tried to maintain continuity, but the direction and stability has been rocky. We opt to stay with WH because we now have an established longish-term relationship and dedicated account persons are making serious efforts to keep us happy. One of the biggest issues we've had is the flexibility of the DAST to be customized for our specific needs. Self-servicing is not a strong point, but WH is certainly giving it a try to improve. Another has been the high turnover rate which has effected But it is worth reiterating that WH is seriously making the effort to maintain relationships by customizing as many solution points as possible.