4.9 out of 5 (10 Ratings)
Mar 16, 2017
At all times, the vendor has answered any questions posed to them in a timely and proficient manner. The answers were always to the point and answered the question posed to them. In fact, if the question proved to be complex or turned out to be a defect or enhancement they will provide the extra effort to provide a workaround or alternative solution.
Mar 14, 2017
The software is stable and does what it's meant to do. We have almost never had to contact the vendor for support. On the other hand, the vendor didn't/couldn't really help with best practices when we asked, so that was disappointing.
Mar 14, 2017
Level of account management and technical support from day 1 has been excellent. The product has been reliable and the Return on Investments can be huge if implemented appropriately.
Mar 3, 2017
Advanced Systems has a very good service department. If they don't know how to fix the issues that come up they can get log files the will help their developers resolve the issue. I was brought in with little to no experience in FTP/SFTP file sends and every time I have contacted support, they have been very patient and helpful. I do find the initial upgrades to be pretty easy.. However, it would be nice to have all the components in one install and if not available, they won't be installable.. it is a little confusing when doing and upgrade to figure out exactly what files you need to download and use to upgrade. If you have no additional option/add-ins, it is pretty easy. the documentation is a lot better to understand than when I first dove into Active Batch 4 years ago.
Feb 20, 2017
I was not with Duncan Solutions when the Active Batch software was deployed.
Feb 17, 2017
The Technical support is hands down phenomenal.
Feb 17, 2017
ActiveBatch has exceeded expectations from what we initially set out to use it for over 8 years ago. It has become a core product in our system and business processes. Rich in out of the box functionality and flexibility that covers a wide spectrum of system integration. Brilliant support. Very easy to learn and hit the ground running with. ActiveBatch makes simple or complex tasks a breeze to tackle.
Feb 15, 2017
Activebatch is an easy tool to use, adopt and implement. It has value as an enterprise tool and it is very low maintenance. The job libraries are extensive and mixing and matching the jobs, to create a robust end to end solution are viable and feasible. This tool has reduced our overall batch window by more than 50% with the ability to build in dependencies and constraints. The proactive monitoring with the dashboard and reactive monitoring with alerts and emails are a helpful to the Operations team. Even after catastrophic issues like database going down, we are able to recover the day's data without much ado. We have gone from a 60% success rate of jobs per day to nearly 99.999% , eliminating 50+ man-hours of support per week. From the start with 4 agents, we have expanded to over 25 agents, and the tool has scaled without much effort on our part.
Feb 9, 2017
ActiveBatch has proven to be a highly capable workload automation tool in supporting both operational and end to end data processing workflows. We were able to quickly prototype and implement different workflows utilizing many of the job steps that are available out of the box with minimal coding and development.
Feb 6, 2017
Very good expirience working wih ASCI. I started with version 5. Now we are at V9 SP 5 and preparing to upgrade to V10. Great support. Number of our proposals were already implemented. I already recommended this product to number of my friends that are looking for enterprise automation solution. Over last 7 years we moved 90% of all processes that need to be automated into ActiveBatch. Very easy tool to use.