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4.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on Puppet but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Puppet Enterprise

    Immediately powerful for Operations, but requires careful planning

    Overall Comment

    Implementing Puppet for our greenfield of new virtual machines was successful and obstacles were manageable. However, our initial attempt at utilizing Puppet's Roles features was abandoned and we're still working on a second attempt. Our implementation was mostly accomplished internally, but we requested several conference calls which were helpful. After gaining some experience with our greenfield, we then deployed to our brownfield with similar results.

    What one piece of advice would you give other prospective customers?

    Consider rolling out Puppet to new hosts only at first, preferably in your Development, Testing/QA tiers, in order to refine your package management without interrupting existing services. When your configurations mature, apply to your brownfield.

    What do you like most about the product or service?

    We have confidence that we can quickly apply security updates across a vast field of servers with many configuration families. Integration with GitHub is especially helpful for day-to-day application-related updates.

    What do you dislike most about the product?

    The administrative interface can be a little clunky, requiring lots of clicks to drill down to logs related to puppet runs.

    What one thing do you wish the vendor did differently?

    I'd appreciate a greater emphasis on logs presentation and reporting in the admin interface -- something more akin to how log aggregation products present data.

    If you could start over, what would your organization do differently?

    If we could start over, we'd do so with a focus on orchestration for applications. That feature set was released soon after we started, and without it we live with configuration-per-VM instead of orchestration by application.


  • 4 out of 5.0, Reviewed

    Product(s): Puppet Enterprise

    Rapid Growth from Puppet Enterprise but Version releases were tough to implement.

    Overall Comment

    Puppet Enterprise is a great solution that continues to be updated. the company has an excellent vision and strategy.

    What one piece of advice would you give other prospective customers?

    Make sure you have the correct staff in place for implementation.

    What do you like most about the product or service?

    It's an industry leading product that is driving change in the organization.

    What do you dislike most about the product?

    It is still an agent-based product whereas competitors in the market are using SSH to handle creation. They are also focusing on VAST services rather than going deeper on specific technologies. For example Ansible has the ability to manage networks, Puppet Enterprise does not.

    What one thing do you wish the vendor did differently?

    Provided less expensive resources for implementation.

    If you could start over, what would your organization do differently?

    We would have waited for 4.0 to be released and then implemented that. We would have also paid a consultant/VAR to do the work and come in on a yearly basis to develop our code pipeline.

    Product capabilities - overall comment

    Product is capable within the space. It does rely heavily on the community.

    Service & support - overall comment

    Support is good, it's easy to call in and open tickets.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)


Ease of integration using standard APIs and tools

(2)
4.5

Quality and availability of end-user training

(2)
5.0

Ease of deployment

(2)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.0

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
4.0

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Automation

(1)
5.0

Environment Modeling

(1)
4.0

Release Coordination

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration

Implementation, Maintenance or other IT support

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process agility

Drive innovation

Improve business process outcomes


What other vendors were considered?

VMware

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America