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4.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on Puppet but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Puppet Enterprise

    Rapid Growth from Puppet Enterprise but Version releases were tough to implement.

    Overall Comment

    Puppet Enterprise is a great solution that continues to be updated. the company has an excellent vision and strategy.

    What one piece of advice would you give other prospective customers?

    Make sure you have the correct staff in place for implementation.

    What do you like most about the product or service?

    It's an industry leading product that is driving change in the organization.

    What do you dislike most about the product?

    It is still an agent-based product whereas competitors in the market are using SSH to handle creation. They are also focusing on VAST services rather than going deeper on specific technologies. For example Ansible has the ability to manage networks, Puppet Enterprise does not.

    What one thing do you wish the vendor did differently?

    Provided less expensive resources for implementation.

    If you could start over, what would your organization do differently?

    We would have waited for 4.0 to be released and then implemented that. We would have also paid a consultant/VAR to do the work and come in on a yearly basis to develop our code pipeline.

    Product capabilities - overall comment

    Product is capable within the space. It does rely heavily on the community.

    Service & support - overall comment

    Support is good, it's easy to call in and open tickets.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Was the support package worth it?


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Implementation, Maintenance or other IT support

Vendor/Product Selection


Why did you purchase the software or service?

Create internal/operational efficiencies

Drive innovation

Improve business process agility


What other vendors were considered? Multiple responses allowed.

Other...


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America