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3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): vRealize Code Stream

    An evolving product with big potential but intensive to support

    Overall Comment

    We partnered with the vendor closely, and they were very willing and happy to help with creating custom workflows for us. They assisted us with integrating a variety of 3rd party automation utilities we chose to use, and were able to pull a wide variety of technical resources to work on our project. This product seems like it is still maturing overall, due to large changes between different versions, and the inexperience of many of the vendors SMEs in actually deploying more nuanced flavors of the product.

    What one piece of advice would you give other prospective customers?

    Consider trying to make it as out of the box as possible, rather than inserting multiple customizations or third party technologies.

    What do you like most about the product or service?

    It does have the capability to provide what we needed; a faster and more agile infrastructure deployment

    What do you dislike most about the product?

    We esentially shifted efficiencies from infrastructure deployment (got better), to infrastructure deployment support (got worse)

    What one thing do you wish the vendor did differently?

    Built up a larger pool of experienced consultants

    If you could start over, what would your organization do differently?

    We might have looked more into the ongoing support requirements, as they substantially changed our ROI calculations once deployed

    Service & support - overall comment

    They were one of the best when it came to supporting our needs!


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
2.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
2.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from the vendor?

No


Was the support package worth it?


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0

Automation

(1)
4.0

Environment Modeling

(1)
3.0

Release Coordination

(1)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor


Why did you purchase the software or service? Multiple responses allowed.

Improve business process agility


What other vendors were considered?

Hewlett Packard Enterprise

IBM

Microsoft


What were the key factors that drove your decision? Multiple responses allowed.

Financial/organizational viability

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America