3 out of 5.0, Reviewed Oct 16, 2016
We partnered with the vendor closely, and they were very willing and happy to help with creating custom workflows for us. They assisted us with integrating a variety of 3rd party automation utilities we chose to use, and were able to pull a wide variety of technical resources to work on our project. This product seems like it is still maturing overall, due to large changes between different versions, and the inexperience of many of the vendors SMEs in actually deploying more nuanced flavors of the product.
Consider trying to make it as out of the box as possible, rather than inserting multiple customizations or third party technologies.
It does have the capability to provide what we needed; a faster and more agile infrastructure deployment
We esentially shifted efficiencies from infrastructure deployment (got better), to infrastructure deployment support (got worse)
Built up a larger pool of experienced consultants
We might have looked more into the ongoing support requirements, as they substantially changed our ROI calculations once deployed
They were one of the best when it came to supporting our needs!