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4.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Appian but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Appian BPM Suite with Case Management Framework

    Best bottom's up provider of low-code workflow automation

    Overall Comment

    Best low-code platform for integrating business processes from a bottom's up approach. Great strategy and uniform message about what's core to their business. Vision and support in the pre and post sales process was outstanding. Would make the same decision if I had to do it over again.

    What one piece of advice would you give other prospective customers?

    Always consider how you are transforming your data before you re-engineer the process. The modeler in Appian will help you do this.

    What do you like most about the product or service?

    Great support and everyone all the way up the food chain is available to help.

    What do you dislike most about the product?

    Appian's professional service are a bit expensive, but there are quite a few other options available in the general market.

    What one thing do you wish the vendor did differently?

    Provided the exact same usability with the Cloud as the do on-prem. When talking to users, the first question I ask now is "Are you in the Cloud or On-prem" because there are slight differences.

    If you could start over, what would your organization do differently?

    Two things we would do differently. We would lean on Appian for back-end integration. We would also leverage other users in their pitfalls before the implementation. We learned a lot from Appian, but getting real users is always better.

    Integration & Deployment - Overall comment

    Back-end integrations gave us some problems that Appian helped us resolve.


  • 4 out of 5.0, Reviewed

    Product(s): Appian BPM Suite with Case Management Framework

    Nice feature set and integration options.

    Overall Comment

    Nice feature set and integration options. Great support from the user community and is moderated by Appian employees.

    What one piece of advice would you give other prospective customers?

    Needs a lot of IT involvement in configuring the solution.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
5.0

Timely and complete response to product questions

(2)
5.0

Pricing and contract flexibility (pricing and terms)

(2)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.5

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.5

Ease of integration using standard APIs and tools

(2)
4.5

Quality and availability of end-user training

(2)
4.5

Ease of deployment

(2)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
5.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(2)
4.5

Quality of technical support

(2)
4.0

Quality of peer user community

(2)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Executive Sponsor

Functional Assessment

Vendor/Product Selection


Why did you purchase the software or service?

Create internal/operational efficiencies

Drive innovation

Enhance decision making

Improve business process agility

Improve compliance and risk management

Reduce time to market


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa