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2.0 out of 5.0 (1 ratings)

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  • 2 out of 5.0, Reviewed

    Product(s): EMC Documentum xCelerated Composition Platform (xCP)

    Implementation was a challenge as product was not ready for prime time.

    Overall Comment

    Implementation took much longer and cost much more than expected. Product upgrade was forced by vendor but when we started implementation, they could not provide knowledgeable support and many gaps were found in product readiness. Required a reset of the project, a significantly increased budget, delayed implementation, and a commitment to get more knowledgeable resources from the vendor. The new resources were much better and helped get the project back on track.

    What one piece of advice would you give other prospective customers?

    Make sure you know what you're getting in to.

    What do you like most about the product or service?

    Much faster than prior version, nice UI.

    What do you dislike most about the product?

    Took customization to meet match functionalities of prior version.

    What one thing do you wish the vendor did differently?

    Not force us to upgrade when the product and resources weren't ready.

    If you could start over, what would your organization do differently?

    Confirm the product was really ready for production and that vendor had available knowledgeable resources. Take a more serious look at alternative products before just upgrading.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
2.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
2.0

How long did your deployment take?

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
1.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
1.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Financial/organizational viability

Overall cost

Product functionality and performance

Product roadmap and future vision


In which region(s) did your deployment take place?

North America