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4.3 out of 5.0 (3 ratings)

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We have aggregated ratings data on Hyland but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Hyland OnBase

    Implementation was manageable and good platform.

    Overall Comment

    Good vendor support with integration and overlap deployments.

    What one piece of advice would you give other prospective customers?

    Conduct the POC to ensure the product features match the busines requirement

    What do you like most about the product or service?

    Easy to use and good responsive tech support

    What one thing do you wish the vendor did differently?

    Provide more insight on existing customer usage of the large data volumes.

    If you could start over, what would your organization do differently?

    Understand the integration requirement better.

    Service & support - overall comment

    Responsive.


  • 4 out of 5.0, Reviewed

    Product(s): Hyland OnBase

    Working with your first line of support will ensure a successful implementation.

    Overall Comment

    In general the cost of using OnBase has been worthwhile.

    What one piece of advice would you give other prospective customers?

    Consider as much out of the box functionality as possible to reduce risk.

    What do you like most about the product or service?

    Tremendously flexible.

    What do you dislike most about the product?

    Requires training to administrate.

    What one thing do you wish the vendor did differently?

    The licensing model makes the system a bit expensive.

    If you could start over, what would your organization do differently?

    Integrate in a way where upgrading is less risky.

    Integration & Deployment - Overall comment

    Initial deployment was good. We are working on a new deployment which will modernize the system.


  • 5 out of 5.0, Reviewed

    Product(s): Hyland OnBase

    Powerful Solution for all aspects of Local Government more than just an ECM.

    Overall Comment

    The OnBase team is visionary and worked with us to implement functionality that would be considered leading edge. We were able to fully discuss our vision and see it come to life using the technology.

    What one piece of advice would you give other prospective customers?

    Fully understand your business units and work with them to think outside the box. Implementing just as an ECM while excellent, doesn't deliver the power to your organization.

    What do you like most about the product or service?

    Phenomnal tool for any business implementing workflow and more.

    Integration & Deployment - Overall comment

    AppEnabler makes this a non issue.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(2)
4.5

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.3

How long did your deployment take?

12 months or more

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.7

Ease of integration using standard APIs and tools

(3)
4.7

Quality and availability of end-user training

(3)
4.7

Ease of deployment

(3)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.3

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(3)
4.7

Quality of technical support

(3)
4.7

Quality of peer user community

(3)
4.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.7
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Application Lead

Executive Sponsor

Functional Assessment

Implementation, Maintenance or other IT support

System Administrator

Technical Assessment

Technical assessment


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve business process outcomes

Improve compliance and risk management

Cost management

Drive innovation

Enhance decision making

Improve business process agility

Improve customer relations/service

Other...


What were the key factors that drove your decision?

Product functionality and performance

Overall cost

Product roadmap and future vision

Breadth of services

Pre-existing relationships

Strong customer focus

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America