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4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): K2 blackpearl

    Easy implementation and strong customer service

    Overall Comment

    Overall customer service has been outstanding. They are new in the mobile space and the mobile app is missing some key components.

    What one piece of advice would you give other prospective customers?

    Check to see if the base security is enough

    What do you like most about the product or service?

    Workflow tool.

    What do you dislike most about the product?

    Current security model.

    What one thing do you wish the vendor did differently?

    Improve the security model to the lower level. Down to the form level.

    If you could start over, what would your organization do differently?

    No, we are happy with K2 mobile forms and workflow.

    Service & support - overall comment

    Overall we are happy with the support.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

3 - 6 months (<6)


Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
4.0
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration

Technical assessment

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America