Loading product reviews...

bpm-platform-based-case-management-frameworks microsoft All Markets > BPM-Platform-Based Case Management Frameworks

Microsoft

4.0 out of 5.0 (3 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Case management solutions

    challenging

    Overall Comment

    Needs Assessment

    What one piece of advice would you give other prospective customers?

    take time to understand your needs. figure out what proceses you need to change or adopt

    What do you like most about the product or service?

    does most of what we want

    What do you dislike most about the product?

    on going support

    What one thing do you wish the vendor did differently?

    less sales

    If you could start over, what would your organization do differently?

    evaluate more products

    Service & support - overall comment

    mostly fine


  • 5 out of 5.0, Reviewed

    Product(s): Case management solutions

    Microsoft Case Management for a Federal/DoD Entity

    Overall Comment

    Microsoft was selected to support development of our case management system due to their experience in the field, existing platforms (CRM), and availability of both Microsoft and third-party IT personnel to provide long-term support for the system. Microsoft introduced us to new ways of supporting our customers and the requirements collection process; this was done through development "sprints" where the solution was developed and provided along the way so that course correction could be taken to ensure the correct end product. Additionally, rather than just focusing on the original set of requirements, information was collected through "user stories" that allowed our customers and stakeholders to explain not just the what, but the how regarding their business process, workflows, and expected results. This enabled Microsoft to provide recommendations that not only met the technical requirements, but facilitated improvements to business processes rather than automating bad processes.

    What one piece of advice would you give other prospective customers?

    A lot of people consider Microsoft more costly than other vendors and solutions; I would recommend that prospective customers weigh the risks of working with third-party vendors, and the effeciencies you get from having an industry leader develop capabilities. You may get "sticker shock" at first, but Microsft's engineers and specialists are incredibly experienced and reduce the time to deliver a completed solution.

    What do you like most about the product or service?

    We were extremely satisfied with getting a case management system that met our requirements with initial operating capability in 6 months, rather than years as you would normally expect from a federal/DoD project.

    What do you dislike most about the product?

    N/A. The product and services were as stated above, top notch.

    What one thing do you wish the vendor did differently?

    Our experience with Microsoft was top notch; their process was well refined, and their deliverables were timely, so there really isn't much we could have asked for.

    If you could start over, what would your organization do differently?

    If we could have done anything differently, it would have been to do a better job on the front-end of refining our agency's business processes before engaging Microsoft. Additionally, we could have done a better job of standing our ground from the IT side, and pressed harder for our customer stakeholders to adopt better processes that would have helped reduce system complexity, development time, time to field the solution, and ultimately reduced overall up front and long term cost. Initially, we made a decision to build our case management solution using CRM as the foundation; looking back on it, we would probably have Microsoft provide a custom web front-end which would have had improved portability both for customers, as well as in the cloud.

    Service & support - overall comment

    We were highly satisfied with the service and support.


  • 4 out of 5.0, Reviewed

    Product(s): Case management solutions

    great team and product.

    Overall Comment

    Was a great team to work with and seamless testing.

    What one piece of advice would you give other prospective customers?

    have patience

    What do you like most about the product or service?

    easy integration

    What do you dislike most about the product?

    all well

    What one thing do you wish the vendor did differently?

    better response time

    If you could start over, what would your organization do differently?

    quicker collaboration


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.0

Ability to understand your organization's needs

(3)
3.7

Timely and complete response to product questions

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(3)
3.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.5

How long did your deployment take?

6 - 9 months (<9)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.5

Ease of integration using standard APIs and tools

(3)
4.0

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(3)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(3)
4.0

Quality of technical support

(3)
3.7

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Analytics User

Business Analyst

Business Analysts

Executive Sponsor


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve customer relations/service

Reduce time to market

Drive innovation

Drive revenue growth

Improve business process agility

Improve business process outcomes


What were the key factors that drove your decision? Multiple responses allowed.

Strong customer focus

Overall cost

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong services expertise

Strong user community


In which region(s) did your deployment take place?

North America