4.3 out of 5 (12 Ratings)
Mar 22, 2017
Upgrade were challenging in the past, but Pega provided an upgrade center that really helped speed up upgrades.
Mar 14, 2017
Low code deployment option with several 3rd party integrators (small to large). Strong pre-sales engagement and support through deployment. SaaS model is meeting needs to date and within estimated cost envelope. In the early years of adoption, but overall satisfied with the quality of the product and integration/support community.
Feb 27, 2017
We engage with the vendor only when issues arise or new functionality needs to be implemented.
Feb 27, 2017
Willing to accommodate, extremely customer focused. No out of the box thinking, you get what you will design. very expensive.
Feb 23, 2017
Leveraged Pega Enterprise license and our long-term relationship. Very satisfied.
Feb 15, 2017
The Pega team created a prototype in less than two weeks.
Dec 13, 2016
The software is very functional and is user-friendly both for developers/configuration people and end-users. It was a big step forward in our business process management software. As an insurance company, case management is key for us. Pega allowed us to more easily create workflows that are flexible and added visibility to our processes. While we had our difficulties with training, we are pleased with the software so far, and will continue to convert workflows from legacy systems to pega to increase their visibility and agility.
Dec 10, 2016
Good technical guidance during implementation. More integration and data focused resources would have been better.
Dec 6, 2016
Business processes are mapped into solution improving customer experience and reducing complexity.
Nov 28, 2016
Has improved business rules