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Pegasystems

4.0 out of 5.0 (3 ratings)

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We have aggregated ratings data on Pegasystems but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Customer Process Manager framework

    Complex Implementation

    Overall Comment

    Has improved business rules

    What one piece of advice would you give other prospective customers?

    Request more information and early training sessions

    If you could start over, what would your organization do differently?

    More training on how to use tool


  • 4 out of 5.0, Reviewed

    Product(s): Pega 7

    Good product but needed more customized functionalities

    Overall Comment

    It's been good but a little slower response from the vendor on our questions and problems

    What one piece of advice would you give other prospective customers?

    Production data is managed by Pega and need to understand the implication of not being able to push updates by our organization but Pega

    What do you like most about the product or service?

    fast development, resuability of codes

    What do you dislike most about the product?

    NA

    What one thing do you wish the vendor did differently?

    Allowing us to be able to publish our data to production cloud. Allow more detailed customization of the product

    If you could start over, what would your organization do differently?

    defined more detailed requirement at front.


  • 5 out of 5.0, Reviewed

    Product(s): Pega 7

    PEGA7 Upgrade goes smoothly

    Overall Comment

    Upgrade to Pega7 went very smoothly and was considered a non-event by the business team. The new version is performing in a high manner and driving success.

    What one piece of advice would you give other prospective customers?

    Ensure you hire a partner who is well versed in the application especially having had past upgrades under their belt.

    What do you like most about the product or service?

    Ease of use which made the learning curve rather small. Adoption and growth occurred rapidly.

    What do you dislike most about the product?

    Adaptability and organizational contorl.

    What one thing do you wish the vendor did differently?

    Nothing

    Service & support - overall comment

    Support has been excellent. When called upon our needs were met.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(2)
4.0

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.0

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.7

Ease of integration using standard APIs and tools

(3)
3.7

Quality and availability of end-user training

(3)
4.0

Ease of deployment

(3)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.0

Did you purchase a support package from the vendor?

Yes

I’m unsure


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
5.0

Quality of peer user community

(2)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Business Analyst

Executive Sponsor

Implementation, Maintenance or other IT support


Why did you purchase the software or service? Multiple responses allowed.

Drive innovation

Enhance decision making

Improve business process agility

Improve business process outcomes

Improve customer relations/service

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Overall cost

Pre-existing relationships

Product roadmap and future vision

Strong consulting partnership

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America