4.3 out of 5 (12 Ratings)

12 Verified Reviews

Customer Process Manager framework, Pega 7

Upgrade went well after developing pattern

Upgrade were challenging in the past, but Pega provided an upgrade center that really helped speed up upgrades.

Pega 7

Good early experience.

Low code deployment option with several 3rd party integrators (small to large). Strong pre-sales engagement and support through deployment. SaaS model is meeting needs to date and within estimated cost envelope. In the early years of adoption, but overall satisfied with the quality of the product and integration/support community.

Pega 7

Success story

We engage with the vendor only when issues arise or new functionality needs to be implemented.

Customer Process Manager framework

Good implementation, talented, however large programs need direct guidance.

Willing to accommodate, extremely customer focused. No out of the box thinking, you get what you will design. very expensive.

Pega 7

Pega has been a great partner to Bank of America

Leveraged Pega Enterprise license and our long-term relationship. Very satisfied.

Pega 7

Off to a strong start with an MVP in Pega; integration and more workflows to follow.

The Pega team created a prototype in less than two weeks.

Pega 7

Pega helps add visibility and agility to case management

The software is very functional and is user-friendly both for developers/configuration people and end-users. It was a big step forward in our business process management software. As an insurance company, case management is key for us. Pega allowed us to more easily create workflows that are flexible and added visibility to our processes. While we had our difficulties with training, we are pleased with the software so far, and will continue to convert workflows from legacy systems to pega to increase their visibility and agility.

Pega 7

Easy to on board but would need advanced expertise for data focused applications

Good technical guidance during implementation. More integration and data focused resources would have been better.

Pega 7

Complex implementation with multiple layers and many moving parts.

Business processes are mapped into solution improving customer experience and reducing complexity.

Customer Process Manager framework

Complex Implementation

Has improved business rules