Dec 13, 2016
The software is very functional and is user-friendly both for developers/configuration people and end-users. It was a big step forward in our business process management software. As an insurance company, case management is key for us. Pega allowed us to more easily create workflows that are flexible and added visibility to our processes. While we had our difficulties with training, we are pleased with the software so far, and will continue to convert workflows from legacy systems to pega to increase their visibility and agility.
Dec 10, 2016
Good technical guidance during implementation. More integration and data focused resources would have been better.
Dec 6, 2016
Business processes are mapped into solution improving customer experience and reducing complexity.
Nov 28, 2016
Has improved business rules
Nov 17, 2016
It's been good but a little slower response from the vendor on our questions and problems
Oct 17, 2016
Upgrade to Pega7 went very smoothly and was considered a non-event by the business team. The new version is performing in a high manner and driving success.