5 out of 5.0, Reviewed Nov 18, 2016
This was a great implementation and go live, and it keeps getting better. We have made huge strides in our DR program thanks to this solution and the integration and configurations we have developed with Fusion's assistance. I can't image where we would be, or in what condition, to assist with recovery operations without this tool.
Bring in the other teams that play a part in recovery and discuss the tolls and processes that can be levereraged in the overal solution.
Fusion Framework is developed on SalesForce and so we have the ability to learn about reporting and dashboards and other configurations and customizations. It also has those APIs so we have been able to integrate it to other systems. Most importantly though is that the Framework is just that, a framework for building out items related to BC and DR planning. This has allowed us to make small changes and get a tool that supports our processes.
There are some SalesForce features that are not able to be changed.
We spent a lot of time and effort last year in data standardization and normalization acroos CMDB, Monitoring and Fusion Framework. If I could do it over, I would have done this at the start. This would have allowed us to integrate with these systems much faster and easier.
Fusion Risk management is very responsive to their tickets and we also have a support contact we can email or call for additional questions.
The implementation included configuration to meet our processes, training on the tool and loading our old DR plans. All in 60 days.
5 out of 5.0, Reviewed Jun 14, 2016
Fusion had a very organized and timely project plan that included the required configuration of the product to match our specific needs, in addition, included the training we needed to manage the software going forward.
I have confidence Fusion can skillfully guide a customer through the configuration. Try to steer towards implementing the standard features as much as possible and implement unique customizations only when necessary.
It is highly configurable and that is something you can do yourself. You do not need the vendor to do everything. Fusion is very committed to frequent upgrades and product enhancements and proven that over the years.
To get a deeper knowledge of the software you need to learn more about the Salesforce architecture and way of doing things. But once you get to that point it is a very sound framework.
A little more training in the interface area - how to import data from external sources and the alternate ways to do that.
I think our timeline was aggressive and we needed a little more balance between our Business Continuity needs and our Disaster Recovery needs.
Fusion has devoted significant resources to product development in the last few years. The new capabilities have been on target.
Over the last year Fusion has added a significant number of customer support analysts. There responsiveness has been great.
The deployment of the Fusion software was very simple once we had completed our configuration. The integration into our existing environment was included in the implementation and went very well.