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Fusion Risk Management

5.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on Fusion Risk Management but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Fusion Framework Risk Management & Contingency Planning System

    Planning, Execution, Control, Ticketing Integration and Real Time Reporting. WOW!!!

    Overall Comment

    This was a great implementation and go live, and it keeps getting better. We have made huge strides in our DR program thanks to this solution and the integration and configurations we have developed with Fusion's assistance. I can't image where we would be, or in what condition, to assist with recovery operations without this tool.

    What one piece of advice would you give other prospective customers?

    Bring in the other teams that play a part in recovery and discuss the tolls and processes that can be levereraged in the overal solution.

    What do you like most about the product or service?

    Fusion Framework is developed on SalesForce and so we have the ability to learn about reporting and dashboards and other configurations and customizations. It also has those APIs so we have been able to integrate it to other systems. Most importantly though is that the Framework is just that, a framework for building out items related to BC and DR planning. This has allowed us to make small changes and get a tool that supports our processes.

    What do you dislike most about the product?

    There are some SalesForce features that are not able to be changed.

    What one thing do you wish the vendor did differently?

    nothing

    If you could start over, what would your organization do differently?

    We spent a lot of time and effort last year in data standardization and normalization acroos CMDB, Monitoring and Fusion Framework. If I could do it over, I would have done this at the start. This would have allowed us to integrate with these systems much faster and easier.

    Service & support - overall comment

    Fusion Risk management is very responsive to their tickets and we also have a support contact we can email or call for additional questions.

    Integration & Deployment - Overall comment

    The implementation included configuration to meet our processes, training on the tool and loading our old DR plans. All in 60 days.


  • 5 out of 5.0, Reviewed

    Product(s): Fusion Framework Risk Management & Contingency Planning System

    Fusion provided the expertise to configure the software to match our specific needs.

    Overall Comment

    Fusion had a very organized and timely project plan that included the required configuration of the product to match our specific needs, in addition, included the training we needed to manage the software going forward.

    What one piece of advice would you give other prospective customers?

    I have confidence Fusion can skillfully guide a customer through the configuration. Try to steer towards implementing the standard features as much as possible and implement unique customizations only when necessary.

    What do you like most about the product or service?

    It is highly configurable and that is something you can do yourself. You do not need the vendor to do everything. Fusion is very committed to frequent upgrades and product enhancements and proven that over the years.

    What do you dislike most about the product?

    To get a deeper knowledge of the software you need to learn more about the Salesforce architecture and way of doing things. But once you get to that point it is a very sound framework.

    What one thing do you wish the vendor did differently?

    A little more training in the interface area - how to import data from external sources and the alternate ways to do that.

    If you could start over, what would your organization do differently?

    I think our timeline was aggressive and we needed a little more balance between our Business Continuity needs and our Disaster Recovery needs.

    Product capabilities - overall comment

    Fusion has devoted significant resources to product development in the last few years. The new capabilities have been on target.

    Service & support - overall comment

    Over the last year Fusion has added a significant number of customer support analysts. There responsiveness has been great.

    Integration & Deployment - Overall comment

    The deployment of the Fusion software was very simple once we had completed our configuration. The integration into our existing environment was included in the implementation and went very well.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
5.0

Ability to understand your organization's needs

(2)
5.0

Timely and complete response to product questions

(2)
5.0

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
5.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.5

Ease of integration using standard APIs and tools

(2)
4.5

Quality and availability of end-user training

(2)
4.5

Ease of deployment

(2)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
5.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(2)
5.0

Quality of technical support

(2)
5.0

Quality of peer user community

(2)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
5.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration

End User Support Manager

Implementation, Maintenance or other IT support

System Administrator

Technical Assessment

User Training


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Enhance decision making

Improve business process outcomes

Improve business process agility

Improve compliance & risk management

Improve compliance and risk management


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Strong customer focus

Financial/organizational viability

Overall cost

Strong consulting partnership

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America