5 out of 5.0, Reviewed Jun 14, 2016
Fusion had a very organized and timely project plan that included the required configuration of the product to match our specific needs, in addition, included the training we needed to manage the software going forward.
I have confidence Fusion can skillfully guide a customer through the configuration. Try to steer towards implementing the standard features as much as possible and implement unique customizations only when necessary.
It is highly configurable and that is something you can do yourself. You do not need the vendor to do everything. Fusion is very committed to frequent upgrades and product enhancements and proven that over the years.
To get a deeper knowledge of the software you need to learn more about the Salesforce architecture and way of doing things. But once you get to that point it is a very sound framework.
A little more training in the interface area - how to import data from external sources and the alternate ways to do that.
I think our timeline was aggressive and we needed a little more balance between our Business Continuity needs and our Disaster Recovery needs.
Fusion has devoted significant resources to product development in the last few years. The new capabilities have been on target.
Over the last year Fusion has added a significant number of customer support analysts. There responsiveness has been great.
The deployment of the Fusion software was very simple once we had completed our configuration. The integration into our existing environment was included in the implementation and went very well.