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Fusion Risk Management

5.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on Fusion Risk Management but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Fusion Framework Risk Management & Contingency Planning System

    Fusion provided the expertise to configure the software to match our specific needs.

    Overall Comment

    Fusion had a very organized and timely project plan that included the required configuration of the product to match our specific needs, in addition, included the training we needed to manage the software going forward.

    What one piece of advice would you give other prospective customers?

    I have confidence Fusion can skillfully guide a customer through the configuration. Try to steer towards implementing the standard features as much as possible and implement unique customizations only when necessary.

    What do you like most about the product or service?

    It is highly configurable and that is something you can do yourself. You do not need the vendor to do everything. Fusion is very committed to frequent upgrades and product enhancements and proven that over the years.

    What do you dislike most about the product?

    To get a deeper knowledge of the software you need to learn more about the Salesforce architecture and way of doing things. But once you get to that point it is a very sound framework.

    What one thing do you wish the vendor did differently?

    A little more training in the interface area - how to import data from external sources and the alternate ways to do that.

    If you could start over, what would your organization do differently?

    I think our timeline was aggressive and we needed a little more balance between our Business Continuity needs and our Disaster Recovery needs.

    Product capabilities - overall comment

    Fusion has devoted significant resources to product development in the last few years. The new capabilities have been on target.

    Service & support - overall comment

    Over the last year Fusion has added a significant number of customer support analysts. There responsiveness has been great.

    Integration & Deployment - Overall comment

    The deployment of the Fusion software was very simple once we had completed our configuration. The integration into our existing environment was included in the implementation and went very well.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Implementation, Maintenance or other IT support

System Administrator

Technical Assessment

User Training


Why did you purchase the software or service?

Create internal/operational efficiencies

Enhance decision making

Improve business process outcomes

Improve compliance and risk management


What were the key factors that drove your decision?

Financial/organizational viability

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America