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business-continuity-management-planning-solutions lockpath All Markets > Business Continuity Management Planning Solutions

LockPath

4.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on LockPath but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Keylight

    Advanced product training achieves full use of the relationships between data.

    Overall Comment

    Not highly graphical but does collect necessary data.

    What one piece of advice would you give other prospective customers?

    Lockpath is interested in customer feedback and needs.

    What do you like most about the product or service?

    there is some customization without programming.

    What do you dislike most about the product?

    out of the box reports are very basic.

    What one thing do you wish the vendor did differently?

    Improve the help and documentation.

    If you could start over, what would your organization do differently?

    Give vendor present and future use cases.

    Service & support - overall comment

    service was satisfactory.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

End User Computing Stakeholder


Why did you purchase the software or service?

Create internal/operational efficiencies


What were the key factors that drove your decision?

Overall cost

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America