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Strategic BCP

4.3 out of 5.0 (3 ratings)

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We have aggregated ratings data on Strategic BCP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): ResilienceONE

    Implementation was straightforward but the product still needs to mature.

    Overall Comment

    Strategic BCP professional services was instrumental in helping us implement and populate ResilienceONE within a very condensed timeframe to meet regulatory requirements. They have excellent knowledge in the BCP space and were effective at working with technical, business and executive staff. After working with the product for a number of months, ResilienceONE could use a number of improvements to fully meet our needs and expectations. Strategic BCP has been open to hearing our feedback.

    What one piece of advice would you give other prospective customers?

    Get a very clear understanding of the reporting output from a fully populated instance for Risk Assessment, BIA and Emergency procedures prior to making a purchasing system. You may find that the system satisfies regulatory requirements but does not meet your business needs with the current functionality.

    What do you like most about the product or service?

    Ease of use in front of the business liason. They are able to understand very clearly the expectations and outcomes during the RA and BIA interview processes.

    What do you dislike most about the product?

    There are undocumented features that impact results. We had to learn this on our own and confirm the results with Strategic BCP rather than understanding from the product documentation.

    What one thing do you wish the vendor did differently?

    I would like to see an organizational structure design prior to populating the tool with data. Our consultants seem to redo the design as they went along rather than getting an agreed path prior to implementation.

    If you could start over, what would your organization do differently?

    Because much of the source data comes from ServiceNow CMDB, we would likely customize ServiceNow to manage BCP related content rather than introduce a separate 3rd party application to integrate with ServiceNow.

    Product capabilities - overall comment

    The product does Business Impact Analysis very well. Other aspects such as Crisis Management planning and Document Management need to be improved to function at the level I require.


  • 5 out of 5.0, Reviewed

    Product(s): ResilienceONE

    Objective criticality calculation for all processes evaluated across the Enterprise.

    Overall Comment

    Ability to set objective impact factors and customize the kinds of factors relevant to our industry plus set the appropriate scale to the range of the evaluation factor greatly supported objective evaluation across all of the business units.

    What one piece of advice would you give other prospective customers?

    Evaluate processes collectively via value streams.

    What do you like most about the product or service?

    Ease of use for end users.

    What do you dislike most about the product?

    bulk data upload process.

    If you could start over, what would your organization do differently?

    Nothing!

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): ResilienceONE

    The software is so intuitive. We were able to implement with very little training.

    Overall Comment

    We have been a legacy client for a number of years and we have been so pleased with how the software and the company's customer service has enhanced of BCM program.

    What do you like most about the product or service?

    I really pleased with the Strategic BCP's customer service. Support is always eager to help and consider new enhancements and feedback. The integrated BIA section which has elevated our BIA process.

    What do you dislike most about the product?

    Would like to see enhancements to the call tree display to make it easier to update.

    Service & support - overall comment

    Strategic BCP provides timely response to questions or issues when they arise.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(3)
4.7

Timely and complete response to product questions

(3)
4.0

Pricing and contract flexibility (pricing and terms)

(3)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(3)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(3)
4.0

Quality of technical support

(3)
3.7

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3
Section
1

Additional Context

What was the nature of your involvement?

System Administrator

User Training

Implementation, Maintenance or other IT support

Development/Integration

End User Computing Stakeholder

End User Support Manager

Executive Sponsor

Functional Assessment

Technical Assessment

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service?

Improve business process outcomes

Create internal/operational efficiencies

Improve compliance and risk management

Drive innovation

Improve customer relations/service

Other...


What were the key factors that drove your decision?

Product functionality and performance

Overall cost

Strong consulting partnership

Product roadmap and future vision

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America