Sungard Availability Services

3.5 out of 5 (6 Ratings)

6 Verified Reviews

AssuranceCM

Make sure you understand that the demos are highly customized that are $ to replicate

The product

1

AssuranceCM

Ongoing

learning exp with business requirements matching product.

AssuranceCM

Implementation went fine. Transition from consultants could have been better.

Customer support has been really good.

AssuranceCM

LDRPS to CMS migration

Sungard is very committed to its customers and has a tremendous amount of SME that can be tapped to complete BCM s/w implementation.

AssuranceCM

Product market implementation is premature for the technical side of the planning system.

The product appears to be more market ready on the BCP Planning side than the IT Recovery Planning side. Key LDRPS Functionality, such as relationship mapping and visuals were not carried forward. The reporting function is not ready. The basic editing tool of the system is archaic. The plan output out of the box was not a format we were eager to send to our plan owners, and needed as much in-house customization as we could do on our own. We were eager to support and embrace the change from LDRPS to Assurance, however, we were very disappointed at how much our production suffered as a result, and how much work it has taken to influence the changes we needed in the product. We are most willing to participate as a user group, however, we purchased a product to help us enable efficiencies, not to be instrumental in designing the product for market.

1

Living Disaster Recovery Planning System

LDRPS is a mature product, but on the way out with this vendor - Assurance is replacing it

The vendor is fine. Product support is uneven.

1