3.5 out of 5 (6 Ratings)
Dec 9, 2016
Dec 6, 2016
learning exp with business requirements matching product.
Nov 17, 2016
Customer support has been really good.
Jun 15, 2016
Sungard is very committed to its customers and has a tremendous amount of SME that can be tapped to complete BCM s/w implementation.
Jun 13, 2016
The product appears to be more market ready on the BCP Planning side than the IT Recovery Planning side. Key LDRPS Functionality, such as relationship mapping and visuals were not carried forward. The reporting function is not ready. The basic editing tool of the system is archaic. The plan output out of the box was not a format we were eager to send to our plan owners, and needed as much in-house customization as we could do on our own. We were eager to support and embrace the change from LDRPS to Assurance, however, we were very disappointed at how much our production suffered as a result, and how much work it has taken to influence the changes we needed in the product. We are most willing to participate as a user group, however, we purchased a product to help us enable efficiencies, not to be instrumental in designing the product for market.
Feb 18, 2016
The vendor is fine. Product support is uneven.