4 out of 5.0, Reviewed Sep 19, 2016
The support and thought leadership from the vendor were excellent, the biggest challenges came from internal pressures and alignments.
Do not under estimate the organizational barriers to getting and reacting to the information and insights.
Aligning the financial organization needed to be at the start of the project versus leading it from an IT perspective.
Service and Support were excellent and the team worked hand and hand with the organization to be effective.
Our intenral complexity drove a need for multiple integrations making the integration approach difficult to manage and scale with excellence.
3 out of 5.0, Reviewed Aug 15, 2016
Tool flexibility and adaptability has worked well, but also been an issue. Finding the right balance has been tough.
Spend time to understand not just the immediate goals, but the long term ones as a part of not only the selection, but also the implementation...
Stronger integration capabilities, as the tool dependent on data sources from across the enterprise.
Evaluate data source completeness and accuracy, understanding where to spend additional effort outside the tool...
4 out of 5.0, Reviewed May 11, 2016
Vendor has exceptional technical and business expertise with IT Cost management. Staff is professional and support services focused on our success.
Clearly identify your use cases prior to looking at solutions.
Industry benchmark information to compare performance.
Not a ready solution for on-site deployment.
Deeper and up front partnering with complementary solution providers for end to end support.
Get a complete view of our information landscape ahead of time.
1 of 1 peer(s) found this review helpful.
3 out of 5.0, Reviewed Mar 30, 2015
Data discovery process was ideal.
Set timeline and expectations with vendor.
Slowed data discovery to allow greater understanding of the tool by users.
Engage with integrater to align strategic priorities before data collection.
2 of 2 peer(s) found this review helpful.