5 out of 5.0, Reviewed Oct 18, 2016
Great product and a good team.
Focus on change management
Its simple and effective
Helped proactively with a better design of the model
Invest more in change management
4 out of 5.0, Reviewed Oct 18, 2016
Vendor listened to the needs of the enterprise and the outcomes we were trying to solve. They worked intimately with us to talk through the system capabilities and to configure the first implementation. This was piloted with a few state agencies and then after some adjustments was rolled out to others.
This is not just an IT tool. Budget, Management, and future strategic planning can be used to maximized.
Building the towers is complex and individual for each business area.
Stress training for all aspects of your business.
Training is key and having the right individuals who know your budgeting and your assets to make the right decisions about how the reporting will be achieved.
The product was new coming and the vendor wanted to insure success.
4 out of 5.0, Reviewed Oct 16, 2016
Overall positive experience with excellent support from the vendor and a strong support community. Downside is there is a long journey to an implementation depending on your baseline capabilities.
Begin early, participate in communities of interest, and learn from others.
Highly complex with long implementation path.
That they would partner with more companies.
More outreach to the business side of the house to help them understand the implications and potential of adopting the capabilities ----- more importantly, to understand the risk of not building these capabilities.
Company is extremely supportive of their customers. Also works hard to integrate their new customers into the broader community of interest.
5 out of 5.0, Reviewed Oct 6, 2016
We are early in our journey, but so far everything is working as planned.
Start off small. Do not buy all modules at once.
The ease of data integration. The dashboarding is very nice as well.
Nothing I can think of yet.
Too early in the journey to have lessons learned.
Have Premier Support with dedicated resource. I recommend that for anyone that is new to this product.
3 out of 5.0, Reviewed Sep 21, 2016
Upper management would be in the best place to explain and rate their experience with Apptio.
Our Business Analyst would be the best person to ask about this.
Overall as an organization I think we are pleased with the Apptio product.
Took three years to work on transparency
4 out of 5.0, Reviewed Sep 19, 2016
The support and thought leadership from the vendor were excellent, the biggest challenges came from internal pressures and alignments.
Do not under estimate the organizational barriers to getting and reacting to the information and insights.
Aligning the financial organization needed to be at the start of the project versus leading it from an IT perspective.
Service and Support were excellent and the team worked hand and hand with the organization to be effective.
Our intenral complexity drove a need for multiple integrations making the integration approach difficult to manage and scale with excellence.
3 out of 5.0, Reviewed Aug 15, 2016
Tool flexibility and adaptability has worked well, but also been an issue. Finding the right balance has been tough.
Spend time to understand not just the immediate goals, but the long term ones as a part of not only the selection, but also the implementation...
Stronger integration capabilities, as the tool dependent on data sources from across the enterprise.
Evaluate data source completeness and accuracy, understanding where to spend additional effort outside the tool...
4 out of 5.0, Reviewed May 11, 2016
Vendor has exceptional technical and business expertise with IT Cost management. Staff is professional and support services focused on our success.
Clearly identify your use cases prior to looking at solutions.
Industry benchmark information to compare performance.
Not a ready solution for on-site deployment.
Deeper and up front partnering with complementary solution providers for end to end support.
Get a complete view of our information landscape ahead of time.
1 of 1 peer(s) found this review helpful.
3 out of 5.0, Reviewed Mar 30, 2015
Data discovery process was ideal.
Set timeline and expectations with vendor.
Slowed data discovery to allow greater understanding of the tool by users.
Engage with integrater to align strategic priorities before data collection.
2 of 2 peer(s) found this review helpful.