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business-intelligence-analytics-platforms birst All Markets > BI and Analytics Platforms

Birst

4.0 out of 5.0 (4 ratings)

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We have aggregated ratings data on Birst but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Birst Platform

    Good product but performance not great and difficult to find people with the skillset.

    Overall Comment

    Acceptable.

    What do you like most about the product or service?

    Output is nice, also cloud.

    What do you dislike most about the product?

    difficulty in finding consultants.

    What one thing do you wish the vendor did differently?

    Spread skills.

    If you could start over, what would your organization do differently?

    Consider a product where finding developers is easier.

    Integration & Deployment - Overall comment

    difficulty to find people with the skillset.


  • 3 out of 5.0, Reviewed

    Product(s): Birst Platform

    Not a 'one size fits all' BI solution, but useful in certain areas and still evolving.

    Overall Comment

    We were trying to find one offering that straddled exploratory BI/visualization/dashboards and moderate enterprise reporting needs. We set out to replace one of the well-known enterprise reporting solutions and it has not been easy for us. Birst is evolving rapidly. It's not totally baked, but their release velocity is high and they are making progress. This puts us on a bit of an upgrade treadmill because we have to run on-premise due to data confidentiality. That said, we're starting to doubt whether it can meet our needs for regular reporting. It seems fine for dashboards. Business users still prefer Tableau for data exploration.

    What one piece of advice would you give other prospective customers?

    Don't plan to replace a highly-adopted and mature enterprise reporting capability (e.g. Cognos, Business Objects) with this, at least not right off the bat. Get some quick wins leveraging the tool's strengths first.

    What do you like most about the product or service?

    Straightforward dashboards can be very easy to set up. ADR provides intelligence around the data.

    What do you dislike most about the product?

    ADR has limitations in data refresh currency - we see a growing trend toward real-time updates and it doesn't seem to support that at all. Complex reports you can handle in a tool like Cognos or Business Objects are apparently way more difficult to pull off. There's rumbling about the need to work with pure Star vs. Snowflake models.

    What one thing do you wish the vendor did differently?

    During evaluation, we tried to scan through and assess community sentiment, but it's behind a login. Almost nothing can be found on StackOverflow or other similar sites. We asked and couldn't get a temporary login.

    If you could start over, what would your organization do differently?

    I think we would have insisted on building the POC ourselves or side-by-side with the vendor during evaluation. Things that seemed straightforward have turned out to be harder than we thought. I would have liked to spend much more time talking to others who had adopted so that we could have a better picture of what to expect.

    Service & support - overall comment

    Don't know


  • 4 out of 5.0, Reviewed

    Product(s): Birst Platform

    Although we're only recently gone live, Birst has worked well and is easy to develop and use.

    Overall Comment

    The product has worked well. We've been able to begin developing with it pretty quickly. The data interface has worked well. The company has been good to work with.

    What one piece of advice would you give other prospective customers?

    Attend training early. It is pretty intensive but you really can't do much without it unless you have someone that has used the product.

    What do you like most about the product or service?

    The speed with which we are able to develop dashboards and other visualizations.

    What do you dislike most about the product?

    Sometimes there are some slow times with the cloud service. Not terrible, but it does take a few seconds to load a dashboard sometimes when the previous load was quick.

    What one thing do you wish the vendor did differently?

    Have a slightly slower training for new customers or those that have not used the product at all. Their standard training, while good, goes awfully fast for someone who is new to the product and to BI.

    If you could start over, what would your organization do differently?

    Don't know yet

    Product capabilities - overall comment

    Not as many charts, etc. as some others, but plenty to do what we need to do.

    Service & support - overall comment

    Their Customer Success Manager concept has worked well. She is able to cut through some of the normal confusion with dealing with a vendor.

    Integration & Deployment - Overall comment

    Cloud-based did not involve us. The consultant helped us get the data connection going.


  • 5 out of 5.0, Reviewed

    Product(s): Birst Platform

    Birst is a great platform for quick implementations and delivering value.

    Overall Comment

    Birst team worked well with us to address our HIPPA concerns and recommended implementation partners for us. Our small scope project was turned around in just 10 weeks by the implementation partner, so that we could deliver value quickly.

    What do you like most about the product or service?

    PaaS solution that allowed us to get up and running quickly. Mobile app that allows for field teams to access the data.

    What do you dislike most about the product?

    The Admin features are lacking. As slick as the user experience is for the end users the fact that we have to use the command line to administrator users is disappointing. The admin area needs improvement.

    What one thing do you wish the vendor did differently?

    Placed more emphasis on developing the admin/development interface.

    If you could start over, what would your organization do differently?

    We would have started this journey sooner.

    Integration & Deployment - Overall comment

    Very good overall. Would prefer if the Birst Connect data loader we a bit more capable - still very workable though.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.3

Ability to understand your organization's needs

(3)
3.7

Timely and complete response to product questions

(4)
4.0

Pricing and contract flexibility (pricing and terms)

(3)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
3.8

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.3

Ease of integration using standard APIs and tools

(4)
4.0

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(4)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.0

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes


Timeliness of vendor's response

(3)
3.7

Quality of technical support

(3)
3.7

Quality of peer user community

(4)
3.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.0

Collaboration & Social BI

(2)
2.5

Mobile Exploration and Authoring

(3)
4.0

Interactive Visual Exploration

(4)
4.0

Analytics Dashboards

(4)
4.3

Self-Contained Extraction, Transformation & Loading (ETL) & Data Storage

(2)
3.5

Ease of use to deploy and administer

(2)
3.5

Ease of use for content authors

(2)
3.5

Ease of use for content consumers

(2)
4.0

Publishing Analytic Content

(2)
4.0

Embedding Analytic Content

(1)
4.0

Embedded Advanced Analytics

(1)
4.0

Self-Service Data Preparation

(2)
3.5

Governance and Metadata Management

(2)
4.0

Data Source Connectivity

(2)
3.5

Security and Use Administration

(2)
4.0

Cloud BI

(3)
4.3

BI Platform Administration

(4)
3.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Development/Integration

Technical Assessment

Vendor Management

Executive Sponsor

Functional Assessment


Why did you purchase a BI and Analytics Platforms solution?

Enhance decision making

Create internal/operational efficiencies

Drive revenue growth

Improve business process outcomes

Cost management

Drive innovation

Improve customer relations/service

Other...


What other vendors were considered?

SAP

GoodData

Microsoft

MicroStrategy

Pentaho

Tableau

Tibco Software

Board International

Information Builders

Logi Analytics

Oracle

Qlik 

Salesforce

Yellowfin


What were the key factors that drove your decision for selecting the vendor?

Ability to embed analytics content in a portal, process or application

Cloud deployment

Ease of use

Overall cost

Integrates with information infrastructure (database, middleware)

Product functionality and performance

Product roadmap and future vision

References

Report design complexity

Ability to support large number of concurrent users

Data access and integration

Functionality

Product quality (stability, reliability, free from bugs)

Robust SDK

Superior Mobile BI capabilities

Support capabalities


In which region(s) did your deployment take place? Multiple responses allowed.

North America