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business-intelligence-analytics-platforms bitam All Markets > BI and Analytics Platforms

Bitam

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Artus, Other...

    Great functionality needs work on visualitation

    Overall Comment

    We have received very good response from Bitam on all of our requests, we have evaluated other tools and have not been able to find a competitive alternative on cost and functionality

    What one piece of advice would you give other prospective customers?

    Evaluate their functionality, it is very flexible when you analyze information on the fly.

    What do you like most about the product or service?

    We have developed a great expertise in the use of Artus. As we have been a long term customer we get very good service as we help them improve it.

    What do you dislike most about the product?

    It is not very easy to use. It is not very intuitive.

    What one thing do you wish the vendor did differently?

    Significally improve the visualitation components, it is way behind from other vendors.

    If you could start over, what would your organization do differently?

    I would work more on defining the purpose and scope of the implementation

    Service & support - overall comment

    We receive very good response from Bitam as we provide a lot of feedback for improvements


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Interactive Visual Exploration

(1)
2.0

Analytics Dashboards

(1)
4.0

Self-Contained Extraction, Transformation & Loading (ETL) & Data Storage

(1)
5.0

Ease of use to deploy and administer

(1)
4.0

Ease of use for content authors

(1)
5.0

Ease of use for content consumers

(1)
3.0

Publishing Analytic Content

(1)
4.0

Embedded Advanced Analytics

(1)
5.0

Self-Service Data Preparation

(1)
5.0

Governance and Metadata Management

(1)
5.0

Data Source Connectivity

(1)
5.0

Security and Use Administration

(1)
5.0

BI Platform Administration

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Analytics User

Executive Sponsor


Why did you purchase a BI and Analytics Platforms solution?

Cost management

Create internal/operational efficiencies

Enhance decision making


What other vendors were considered?

Domo

Qlik

Sisense


What were the key factors that drove your decision for selecting the vendor?

Ability to support large number of concurrent users

Data access and integration

Overall cost

Product functionality and performance

Strong services expertise

Support capabalities


In which region(s) did your deployment take place? Multiple responses allowed.

Latin America