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business-intelligence-analytics-platforms datadeck All Markets > BI and Analytics Platforms

DataDeck

5.0 out of 5.0 (3 ratings)

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We have aggregated ratings data on DataDeck but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): DataDeck

    Outstanding service for all levels of my organization

    Overall Comment

    We were pleasantly surprised to find that even though our implementation was not the largest or more complex, we still received excellent "white glove" service from their suppotr team.

    What one piece of advice would you give other prospective customers?

    Test frequently. As you add new data sets, test iteratively versus adding all the available data at once.

    What do you like most about the product or service?

    Ease of use and implementation.

    What do you dislike most about the product?

    Nothing specific.

    What one thing do you wish the vendor did differently?

    Additional pivots of the data are always welcome. Plus the ability to select historical comparisons (as opposed to the standard ones given)

    If you could start over, what would your organization do differently?

    Our initial data set wasn't structured properly and required the adoption of internal discipline and rigor.


  • 5 out of 5.0, Reviewed

    Product(s): DataDeck

    An intuitive and flexible BI platform, that continually improves & gives top notch support

    Overall Comment

    I've seen DataDeck go from strength to strength in terms of continous improvement. They listen to what is required and proactively implement the most practical product enhancements. Their support has been top notch and you really feel like you're being treated as a top priority. The use of DataDeck has allowed us the full control of the data that we provide to our shareholders. It's automatically updated every day and available in the cloud for our employees and investors to check on our process - it's an easy to view dashboard with completely customized widgets of information which are fed to the super easy to use DataDeck platform via our internal Google Sheet. It couldn't be easier to use, we decided to use DataDeck after minutes of experimentation because the process of building a BI dashboard with them was just so intuitive. Regardless of what we're asked to present, we're able to have it on the dashboard in a matter of minutes thanks to the flexibility of the software.

    What one piece of advice would you give other prospective customers?

    Map our what data you'd like to present/use before you design it/put it together on DataDeck. But this is really common sense I guess. I'd say if you get stuck then just reach out to the team on the live chat and all will be quickly and courteously resolved or clarified for you.

    What do you like most about the product or service?

    Its ease of implementation and the thorough support service.

    What do you dislike most about the product?

    Could have more mobile display control, to allow the users to choose what order the widgets appear on the mobile display. At present (Aug 2016) they're ordered by what date the widgets were added, but it would be helpful to have a mode to allow them to appear from top to bottom as they do on the desktop view. Usually this is prioritised or broken into sections by the user intentionally.

    What one thing do you wish the vendor did differently?

    Had more auto refreshes from data sources and maybe add even more visual customisation options. But I'm certain these are in the pipeline anyway.

    If you could start over, what would your organization do differently?

    Nothing, we actually found that because the platform was so intuitive we nailed it pretty much first time, give or take a few small edits.

    Service & support - overall comment

    The speed of response and the personalised approach makes DataDeck a standout product for me, it's so rare today to get such considered and helpful support so quickly.

    2 of 2 peer(s) found this review helpful.


  • 5 out of 5.0, Reviewed

    Product(s): DataDeck

    A challenger data dashboard that is far easier than building your own solution

    Overall Comment

    We used Datadeck to give an Australian telco 360-degree visibility on their business. It was easy to combine and visualize key metrics from a central database, spreadsheet and Google Analytics all on the one dashboard. We tried building such a reporting dashboard ourselves but it didn't look great. The management team really wanted something they could show investors without any further presentation work required. Some of Datadeck's on the fly calculation capabilities are limited but their support assures me that these are under development.

    What one piece of advice would you give other prospective customers?

    Consider exactly what you need. It's easy to get carried away with features, thousands of charts and reporting capabilities that you don't really need. A simpler solution is often the best solution.

    What do you like most about the product or service?

    The ease of use. After our development team connected our database anyone inside our company was able query data and create reports with impact.

    What do you dislike most about the product?

    The report sharing functionality is limited. It would be good to have more control over permissions.

    What one thing do you wish the vendor did differently?

    Better in app data calculations. We can overcome this by calculating such information in the spreadsheet or directly out of the database. However, it would be best if we could do all of this within Datadeck.

    If you could start over, what would your organization do differently?

    We wouldn't try build our own in-house reporting dash. It requires too much development effort and the end result does not deliver the 'wow' factor. Also choosing a cloud reporting solution has allowed us to be more agile. Staff don't need our developers to create new reports - they do this themselves.

    Product capabilities - overall comment

    Datadeck makes it easy to visualize data and create reports with impact.

    Service & support - overall comment

    Datadeck are very fast to respond to questions.

    Integration & Deployment - Overall comment

    We handled most of the intergration and deployment ourselves. We only call upon Datadeck when we had a question or were unsure of the best practice to employ.

    2 of 2 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.7

Ability to understand your organization's needs

(3)
5.0

Timely and complete response to product questions

(3)
5.0

Pricing and contract flexibility (pricing and terms)

(2)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
5.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
5.0

Ease of integration using standard APIs and tools

(3)
5.0

Quality and availability of end-user training

(3)
4.3

Ease of deployment

(3)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
5.0

Did you purchase a support package from the vendor?

No


Was the support package worth it?


Timeliness of vendor's response

(3)
5.0

Quality of technical support

(3)
5.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.7

Collaboration & Social BI

(1)
5.0

Mobile Exploration and Authoring

(1)
4.0

Interactive Visual Exploration

(2)
4.5

Analytics Dashboards

(2)
5.0

Self-Contained Extraction, Transformation & Loading (ETL) & Data Storage

(1)
5.0

Ease of use to deploy and administer

(2)
5.0

Ease of use for content authors

(2)
5.0

Ease of use for content consumers

(2)
5.0

Publishing Analytic Content

(2)
5.0

Embedding Analytic Content

(2)
5.0

Embedded Advanced Analytics

(1)
5.0

Self-Service Data Preparation

(2)
5.0

Data Source Connectivity

(2)
5.0

Security and Use Administration

(2)
5.0

Cloud BI

(2)
5.0

BI Platform Administration

(2)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Analytics Team Leader

Analytics User

Application Lead

Business Analyst

Data Scientist

Data Steward

Executive Sponsor

Other...


Why did you purchase a BI and Analytics Platforms solution?

Create internal/operational efficiencies

Enhance decision making

Improve business process agility

Improve customer relations/service

Other...


What other vendors were considered?

IBM

iDashboards

Qlik

Sisense

Tableau

Other...


What were the key factors that drove your decision for selecting the vendor?

Cloud deployment

Data access and integration

Ease of use

Bundled or integrated with a product already installed

Integrates with information infrastructure (database, middleware)

Overall cost

Product roadmap and future vision

Support capabalities

Other...


In which region(s) did your deployment take place?

Europe, Middle East and Africa

Asia/Pacific

North America