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business-intelligence-analytics-platforms gb-smith All Markets > BI and Analytics Platforms

GB & Smith

5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): 360Suite

    Solution that enabled us to clean up and better manage our SAP Business Objects env.

    Overall Comment

    GB&Smith provides a tool that is a "must" for any SAP Business Objects administrator/BI manager. Very useful, reliable and great customer support. Great help with migration from BO 3.1 to 4.2 (over 30,000 intelligently deleted unused objects). Awesome automated report regression testing (360Bind) and peace of mind backup and disaster recovery solutions.

    What one piece of advice would you give other prospective customers?

    Understand exactly what each module does and read the installation guide carefully.

    What do you like most about the product or service?

    Ease of use and tons out of the box, predefined tools that you could use almost immediately after the install. Also, service is excellent. You get a personal, and very capable attention as soon as you open a service ticket.

    What one thing do you wish the vendor did differently?

    Either consolidate certain modules, or do a better job explaining their features.

    If you could start over, what would your organization do differently?

    Prepare larger Audit backup databases and test initial data collection runs in DEV first.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Interactive Visual Exploration

(1)
5.0

Analytics Dashboards

(1)
4.0

Self-Contained Extraction, Transformation & Loading (ETL) & Data Storage

(1)
5.0

Ease of use to deploy and administer

(1)
5.0

Ease of use for content authors

(1)
5.0

Ease of use for content consumers

(1)
4.0

Publishing Analytic Content

(1)
5.0

Embedding Analytic Content

(1)
5.0

Self-Service Data Preparation

(1)
5.0

Governance and Metadata Management

(1)
5.0

Data Source Connectivity

(1)
5.0

Security and Use Administration

(1)
5.0

BI Platform Administration

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Analytics Team Leader

Analytics User

Application Lead

Development/Integration

Functional Assessment

Maintenance and Support

Rollout and Install

Technical Assessment

Vendor/Product Selection


Why did you purchase a BI and Analytics Platforms solution?

Cost management

Create internal/operational efficiencies

Enhance decision making

Improve business process outcomes

Improve compliance and risk management

Improve customer relations/service


What other vendors were considered?

Other...


What were the key factors that drove your decision for selecting the vendor?

Ability to embed analytics content in a portal, process or application

Ability to support large amounts data

Data access and integration

Ease of use

Integrates with collaboration infrastructure

Integrates with information infrastructure (database, middleware)

Overall cost

Product functionality and performance

Product roadmap and future vision

References

Strong services expertise

Support capabalities


In which region(s) did your deployment take place? Multiple responses allowed.

North America