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IBM

4.4 out of 5.0 (7 ratings)

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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): IBM Watson Analytics

    Watson Analytics for Students Creates Analytics Aware Graduates.

    Overall Comment

    The IBM Watson team in the UK and US have been extremely helpful and efficient. The UK team provided outstanding support to our students during their initial use and the US team have been excellent as we start the deployment to all of our UK students in September 2016. Watson Analytics 2.0 is seen by our students to be an excellent next step in the interface. The range of teaching materials and YouTube videos are very comprehensive and allow new users of Watson Analytics to get started very quickly.

    What one piece of advice would you give other prospective customers?

    Universities should start using Watson Analytics for students as soon as possible

    What do you like most about the product or service?

    The ease and speed of Watson Analytics in giving the user the first, critical insight into their data, in ways that no other analytics platform can. The way that the system will identify the most interesting relationships in the data with relevant visualizations and the ability to then drill-down to the statistical tests that support the insight and the confidence levels in the various recommendations.

    What one thing do you wish the vendor did differently?

    No change, the service is already excellent

    If you could start over, what would your organization do differently?

    No Change.

    Product capabilities - overall comment

    It is already a great product, which is being rapidly developed. I expect this to continue to improve and become even easier to use.

    Integration & Deployment - Overall comment

    As a cloud based product there are no issues


  • 4 out of 5.0, Reviewed

    Product(s): IBM Watson Analytics

    Super easy to get started. Some features exceed market - just need to catch up on a few.

    Overall Comment

    It has a really nice UI, very modern. The predictive features are well above what Tableau or Microsoft Power BI can do, so that's a differentiator. Same thing with data refinement - really nice. The features it has I think it does as well as anyone. Only difficulty I have is with joining datasets together - I don't think there's a way. Also, drilling from report to report.

    What one piece of advice would you give other prospective customers?

    If you want analytics-light with simple exploration, I'd recommend this tool over others. However, look at your use cases closely to determine best tool fit.

    What do you like most about the product or service?

    The advanced analytics. They're better than anyone's in this type of tool.

    What do you dislike most about the product?

    How to join data sets.

    What one thing do you wish the vendor did differently?

    Joining data sets.

    If you could start over, what would your organization do differently?

    Implement naming standards on files so that files are easier understood to belong to X or Y group.

    Service & support - overall comment

    Support is very good. Very responsive and knowledgeable.


  • 5 out of 5.0, Reviewed

    Product(s): IBM Watson Analytics

    Easy to implement.

    Overall Comment

    Was very quick and simple. Up and running in 15 minutes.

    What one piece of advice would you give other prospective customers?

    Use free version til you need to share / collaborate

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    occasionally takes longer than expected for product support

    What one thing do you wish the vendor did differently?

    Provide read only dashboards for non registered users.

    If you could start over, what would your organization do differently?

    identify people who are naturally inquisitive rather than people that just want to look at dashboards.


  • 5 out of 5.0, Reviewed

    Product(s): IBM Watson Analytics

    More insight in first 30 minutes on a new data set than received in the previous 90 days.

    Overall Comment

    System worked very well from first use of data.

    What one piece of advice would you give other prospective customers?

    Easy analytics with your raw data. Uses natural language to ask questions on your data, and answers questions with graphical displays that you hadn't even thought of yet. System always seems to be one step ahead of you when performing analytics.

    What do you like most about the product or service?

    Easy to use for anyone with a data structures.

    What one thing do you wish the vendor did differently?

    Less pressure on end of month sales timeline.

    If you could start over, what would your organization do differently?

    Bought it sooner.

    Product capabilities - overall comment

    Analysis, predictive models, dashboarding. All in one interface.

    Service & support - overall comment

    No problems with support.

    Integration & Deployment - Overall comment

    Works seamlessly with our other systems.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.5

Ability to understand your organization's needs

(6)
4.8

Timely and complete response to product questions

(6)
4.5

Pricing and contract flexibility (pricing and terms)

(6)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.3

How long did your deployment take?

0 - 3 months (<3)

9 - 12 months (<12)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.0

Ease of integration using standard APIs and tools

(3)
3.3

Quality and availability of end-user training

(7)
4.0

Ease of deployment

(6)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
4.1

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

I'm unsure


Timeliness of vendor's response

(6)
4.3

Quality of technical support

(6)
4.3

Quality of peer user community

(6)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.0

Collaboration & Social BI

(6)
3.7

Mobile Exploration and Authoring

(5)
3.8

Interactive Visual Exploration

(7)
3.9

Analytics Dashboards

(7)
4.0

Self-Contained Extraction, Transformation & Loading (ETL) & Data Storage

(4)
4.3

Ease of use to deploy and administer

(5)
4.6

Ease of use for content authors

(4)
4.5

Ease of use for content consumers

(5)
4.6

Publishing Analytic Content

(5)
4.4

Embedding Analytic Content

(3)
3.3

Embedded Advanced Analytics

(4)
3.8

Self-Service Data Preparation

(5)
4.2

Governance and Metadata Management

(4)
3.3

Data Source Connectivity

(4)
4.3

Security and Use Administration

(4)
4.3

Cloud BI

(5)
4.2

BI Platform Administration

(6)
4.2
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Executive Sponsor

Analytics User

Vendor/Product Selection

Data Scientist

Data Steward

Development/Integration

Functional Assessment

Rollout and Install

Technical Assessment

User Training

Vendor Management

Other...


Why did you purchase a BI and Analytics Platforms solution?

Enhance decision making

Create internal/operational efficiencies

Cost management

Reduce time to market

Drive innovation

Drive revenue growth

Improve business process outcomes

Improve customer relations/service

Other...


What other vendors were considered?

Tableau

Microsoft

Qlik

SAS

BOARD International

GoodData

MicroStrategy

Oracle

Pentaho

Sisense

Splunk


What were the key factors that drove your decision for selecting the vendor?

Cloud deployment

Ease of use

Overall cost

Bundled or integrated with a product already installed

Pre-existing relationships

Product functionality and performance

Ability to support large amounts data

Ability to support large number of concurrent users

Functionality

References

Superior Mobile BI capabilities


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Latin America