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business-intelligence-analytics-platforms looker All Markets > BI and Analytics Platforms

Looker

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Looker Data Platform

    Tricky for end users.

    Overall Comment

    The learning curve has proven to be too high for all end users. Requires product teams to work with data team to implement tags and expose them to looker, whereas previous solutions like Google Analytics enabled end-users to help drive this process more easily.

    What one piece of advice would you give other prospective customers?

    Include product and business teams in evaluation of reporting, using real data need use cases.

    What one thing do you wish the vendor did differently?

    generate templated reports for basic insights.

    If you could start over, what would your organization do differently?

    Consider end users' willingness to create custom report configurations.

    Service & support - overall comment

    End-user support wasn't readily available


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
2.0
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

I don't know


Ease of integration using standard APIs and tools

(1)
2.0

Quality and availability of end-user training

(1)
1.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
2.0

Did you purchase a support package from vendor?

No


Was the support package worth it?


Timeliness of vendor's response

(1)
2.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0

Collaboration & Social BI

(1)
3.0

Interactive Visual Exploration

(1)
3.0

Analytics Dashboards

(1)
3.0

Ease of use to deploy and administer

(1)
4.0

Ease of use for content authors

(1)
4.0

Ease of use for content consumers

(1)
3.0

Publishing Analytic Content

(1)
3.0

Self-Service Data Preparation

(1)
4.0

Cloud BI

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Analytics User


Why did you purchase a BI and Analytics Platforms solution?

Create internal/operational efficiencies

Drive innovation

Enhance decision making

Improve business process outcomes

Reduce time to market


What other vendors were considered? Multiple responses allowed.


What were the key factors that drove your decision for selecting the vendor?

Data access and integration

Ease of use

Overall cost

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America