Loading product reviews...

business-intelligence-analytics-platforms microstrategy All Markets > BI and Analytics Platforms

MicroStrategy

3.9 out of 5.0 (18 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on MicroStrategy but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): MicroStrategy Cloud,MicroStrategy Mobile,MicroStrategy Web,MicroStrategy Business Intelligence Platform,MicroStrategy Desktop (Visual Insight)

    Enterprise-level scalability with proper vision in mind for the product

    Overall Comment

    Mobile capabilities are extremely powerful than going with native iOS code. Web with lot of adhoc options for end users is quite user-friendly if proper user training is provided. Latest VI analytic desktop dashboards is good though not comparatively better than Tableau or Qlik - it has its own PLUS

    What one piece of advice would you give other prospective customers?

    MicroStrategy is good for enterprise solution and they have proper vision in mind and keep coming up with new ideas every year w.r.t market trend

    What do you dislike most about the product?

    Few small enhancements could be fixed in faster pace

    If you could start over, what would your organization do differently?

    Make the use of complete BI tool features and provide more efforts on user training to improve the user experiences and tool scalabilities.

    Service & support - overall comment

    Good support for most cases. Sometimes the support resources doesn't take it in proper route..


  • 4 out of 5.0, Reviewed

    Product(s): MicroStrategy Desktop (Visual Insight)

    Implementation of MicroStrategy with a Netezza DW solution

    Overall Comment

    Onsite support and dedicated account management team were very helpful.

    What one piece of advice would you give other prospective customers?

    MicroStrategy installation, administration and customization is probably best managed with dedicated support, especially during the initial months following deployment.

    What do you like most about the product or service?

    Dashboarding capabilities, albeit SME knowledge is required, to create beautiful dynamic reports.

    What do you dislike most about the product?

    The administration (user provisioning while integrated with a role/access management system) can be challenging and time-consuming.

    If you could start over, what would your organization do differently?

    Detailed POC's (vendor run) of new technologies especially while implementing two new solutions (MicroStrategy & Netezza).


  • 4 out of 5.0, Reviewed

    Product(s): MicroStrategy Web,MicroStrategy Desktop (Visual Insight)

    Solid and reliable product

    Overall Comment

    The product has performed well and the company continues to provide innovations in their releases.

    Integration & Deployment - Overall comment

    The product has integrated nicely with existing technologies and end user products.


  • 4 out of 5.0, Reviewed

    Product(s): MicroStrategy Cloud

    Do not upgrade to version 10.1 Our upgrade failed.

    Overall Comment

    We have implemented many mobile data applications using MicroStrategy and it has worked very well for us.

    What one piece of advice would you give other prospective customers?

    Do not upgrade to any version below 10.2

    What do you like most about the product or service?

    Mobile BI capabilities.

    What do you dislike most about the product?

    The developer tool is on very old technology and has too many settings that are hidden all over the place. They are migrated most of the "Developer" functionality into the HTML5 web version, but there are still many things you need the old Developer tool for.

    What one thing do you wish the vendor did differently?

    Notified us of the issues they had to have known about with version 10.1

    If you could start over, what would your organization do differently?

    Wait for version 10.2 or higher. The amount of dashboards and reports we had revealed many bugs in their backend SQL engine and memory processing.

    Product capabilities - overall comment

    MicroStrategy is a great tool for us.

    Integration & Deployment - Overall comment

    This is strictly for the attempted upgrade to 10.1 which failed. We are currently working with MSTR to upgarde to 10.2 or 10.3


  • 3 out of 5.0, Reviewed

    Product(s): MicroStrategy Web

    Upgrade was easy, but still ran into technical issues

    Overall Comment

    I inherited Microstrategy when I joined the company. I think other tools are much more limber and could meet the needs of a broader audience without dependence on the IT team.

    What one piece of advice would you give other prospective customers?

    Microstrategy is a good tool if you have the time and talent to build the underlying data model and metadata.

    What do you dislike most about the product?

    I disllke the heavy lifting required by an IT team to make the tool useful to the end user.

    What one thing do you wish the vendor did differently?

    Offered a pricing model consistent with product use.

    If you could start over, what would your organization do differently?

    Evaluate a broader range of tools.


  • 5 out of 5.0, Reviewed

    Product(s): MicroStrategy Mobile,MicroStrategy Web,MicroStrategy Desktop (Visual Insight)

    MicroStrategy is a best-of-breed BI products and have moved with technology trends.

    Overall Comment

    We had positive experience with the product and its services.

    What one piece of advice would you give other prospective customers?

    Explore the different features of MicroStrategy Cloud and Predictive Analytics offerings. Take a class with them.

    What do you like most about the product or service?

    Strong and scalable iOS and Android mobile support for reporting. Puts data into the hands of business decision makers.

    What do you dislike most about the product?

    Still lack of integration and adoption with real-time analytics tools such as Hadoop.

    What one thing do you wish the vendor did differently?

    Give a more robust visualization.

    If you could start over, what would your organization do differently?

    We wanted to use prescriptive analytics and alogrithms in day to day activities and provide a more robust self-service platform. It was always about the people and the process first. People comes first, and the technology is supplemental.


  • 2 out of 5.0, Reviewed

    Product(s): MicroStrategy Web

    Beware the hidden costs of complexity. Fragmentation confusion!

    Overall Comment

    Capabilities of product are generally good but fundamental considerations are not provided.

    What one piece of advice would you give other prospective customers?

    Do not underestimate the complexity of dealing with non star data schemas.

    What do you like most about the product or service?

    Some capability across many aspects, as you would expect when this is the only product they develop.

    What do you dislike most about the product?

    Inconsistent and confusing UI and fragmented interfaces - yes plural, to manage set ups, users, design, connections, configurations hierarchy etc.

    What one thing do you wish the vendor did differently?

    Add security to the product as not all components support a secure connection.

    If you could start over, what would your organization do differently?

    Would request more time to perform an application assessment to develop reports from DB source to presentation layer, as well as better evaluate basic application considerations such as security, that were assumed, and application upgrade/patching. The vendor did not offer a trial version for self-assessment but did offer a POC to demonstrate product value. This is a good selling approach has it may include a purchase offer with initial consultation. However, during the assessment stage, it is tempting to only accept the vendor development for the proof of concept solution. This can hide complexity of development difficulties and these are not understood until a separate project is in development. Only then can the complete development from source database to presentation layer be completely understood. Also, do not assume that application security is consistent. It was found that some modules of the 10.2 version, and before do not support SSL authentication.

    Product capabilities - overall comment

    There are many broad capabilities to the product, and some of them work, but some are either complex to set up or then to support. The many fragmented modules of the envionment are inconsistent with the operation. Some aspects take 8 clicks to get to the point of configuration. Documentation needs an overhaul.

    Service & support - overall comment

    Product documentation is poorly laid out and support team are generally slow.


  • 4 out of 5.0, Reviewed

    Product(s): MicroStrategy Web,MicroStrategy Desktop (Visual Insight)

    Steep learning curve for advanced metrics.

    Overall Comment

    Made emailing and alerting easier. Overall Satisfied.

    What one piece of advice would you give other prospective customers?

    Have a good understanding of that will be required from the product in 2-3 years, and of all unexpected ways of using the tool that your clients will come up with.

    What do you like most about the product or service?

    Visual Insight. Conferences are excellent.

    What one thing do you wish the vendor did differently?

    Made emailing and alerting easier.

    If you could start over, what would your organization do differently?

    More training upfront.

    Integration & Deployment - Overall comment

    Internal integration/performance challenges.


  • 4 out of 5.0, Reviewed

    Product(s): MicroStrategy Web,Other...

    Adoption was quite easy, needs improvement on self-service.

    Overall Comment

    Timely accomplished the project.

    What one piece of advice would you give other prospective customers?

    ETL and modeling is the most important thing to be taken care of in case of future changes.

    What do you like most about the product or service?

    Simplicity.

    What do you dislike most about the product?

    Organizational file report structure.

    What one thing do you wish the vendor did differently?

    Put more specialized people in the field.

    If you could start over, what would your organization do differently?

    Cut some requirements. It was a huge project.

    Product capabilities - overall comment

    On the top.

    Service & support - overall comment

    Ok.

    Integration & Deployment - Overall comment

    Integration with Oracle ETL Tool.


  • 4 out of 5.0, Reviewed

    Product(s): MicroStrategy Web

    Provides a flexible toolset and integrated delivery platform to support wide range of BI.

    Overall Comment

    Good on-going working relationship allows access to advance releases and information. Professional services have been largely positive although administration has been problematic at times.

    What one piece of advice would you give other prospective customers?

    Be clear on what level of BI maturity the organisation is at. Microstrategy has a far more competitive data discovery tool (Visual insight) and it may make sense to introduce this first as a prototyping approach rather than build dynamic document output first.

    What do you like most about the product or service?

    Although there is a learning curve, the integrated nature of the platform supports a consistent learning cycle for staff which reduces our TCO.

    What do you dislike most about the product?

    Some of the look and feel out of the box is still a bit behind competitors, however version 10 has improved this dramatically.

    What one thing do you wish the vendor did differently?

    Threre is a lot more clarity in software offerings now than when we first procured, so Microstrategy have acted on our biggest gripe!

    If you could start over, what would your organization do differently?

    Related but not reflective of Microstrategy we would be clearer in what our success metrics would be and engage with more key end users to deliver faster outputs. We wasted resource by not having business agreement on all developments.

    2 of 2 peer(s) found this review helpful.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(17)
3.8

Ability to understand your organization's needs

(18)
3.8

Timely and complete response to product questions

(18)
4.0

Pricing and contract flexibility (pricing and terms)

(17)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(18)
3.6

How long did your deployment take?

9 - 12 months (<12)

0 - 3 months (<3)

3 - 6 months (<6)

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(16)
3.7

Ease of integration using standard APIs and tools

(13)
3.9

Quality and availability of end-user training

(18)
4.0

Ease of deployment

(18)
3.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(18)
3.9

Did you purchase a support package from vendor?

Yes

No


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(18)
3.8

Quality of technical support

(18)
3.7

Quality of peer user community

(16)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(18)
4.1

Collaboration & Social BI

(10)
3.6

Mobile Exploration and Authoring

(13)
4.4

Interactive Visual Exploration

(17)
4.0

Analytics Dashboards

(16)
4.4

Self-Contained Extraction, Transformation & Loading (ETL) & Data Storage

(3)
3.7

Ease of use to deploy and administer

(4)
4.0

Ease of use for content authors

(5)
4.0

Ease of use for content consumers

(5)
4.2

Publishing Analytic Content

(5)
4.4

Embedding Analytic Content

(3)
4.7

Embedded Advanced Analytics

(2)
4.5

Self-Service Data Preparation

(2)
2.5

Governance and Metadata Management

(4)
4.5

Data Source Connectivity

(5)
4.4

Security and Use Administration

(5)
4.6

Cloud BI

(10)
4.0

BI Platform Administration

(16)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Functional Assessment

Rollout and Install

Vendor/Product Selection

Development/Integration

Technical Assessment

Vendor Management

Maintenance and Support

Executive Sponsor

Analytics Team Leader

Analytics User

User Training

Data Scientist

Other...


Why did you purchase a BI and Analytics Platforms solution?

Enhance decision making

Create internal/operational efficiencies

Improve business process outcomes

Improve business process agility

Drive innovation

Reduce time to market

Drive revenue growth

Improve customer relations/service

Cost management

Improve compliance and risk management

Improve supplier or partner relations

Other...


What other vendors were considered? Multiple responses allowed.

Tableau

Microsoft

Oracle

Qlik

SAP

IBM

Information Builders

MicroStrategy

SAS

Birst

GoodData

IBM 

Pentaho

Prognoz

Salesforce

Splunk

TIBCO Software


What were the key factors that drove your decision for selecting the vendor?

Overall cost

Product functionality and performance

Superior Mobile BI capabilities

Data access and integration

Report design complexity

Ability to support large amounts data

Ease of use

Product roadmap and future vision

Ability to embed analytics content in a portal, process or application

Availability of skills

Bundled or integrated with a product already installed

Integrates with information infrastructure (database, middleware)

Ability to support large number of concurrent users

Functionality

Integrates with collaboration infrastructure

Pre-existing relationships

Product quality (stability, reliability, free from bugs)

Robust SDK

SME / Departmental Support

Strong services expertise

Support capabalities

Cloud deployment

References


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA

APAC

Asia/Pacific

Europe, Middle East and Africa

Latin America