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Pyramid Analytics

4.8 out of 5.0 (4 ratings)

Reviews Distribution

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4 Stars
3 Stars
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1 Star
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We have aggregated ratings data on Pyramid Analytics but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): BI Office

    Excellent platform, easy implementation and great support

    Overall Comment

    All dealings with the Pyramid team have been timely and professional. They always make the resources necessary to answer our questions or to provide technical assitance available with a direct line of contact for the quickest possible response/resolution. A fantastic team that truly values the customer relationship and elevates the customer experience.

    What one piece of advice would you give other prospective customers?

    Understand your organizations specific requirements and ensure they remain the top priority throughout your evaluation and selection process. Be sure to engage your power users in the evaluation process and request a demo environment or proof of concept. Don't be swayed by flashy presentations, low cost options and/or big names!

    What do you like most about the product or service?

    Very flexible product with great features and functionality that is backed by a great team.


  • 5 out of 5.0, Reviewed

    Product(s): BI Office, Pyramid Analytics

    Installation was quite extensive, but well worth the effort.

    Overall Comment

    Installation was quite extensive as the implementation of Kerberos and SPN assignments were required for use, but was well worth the effort.

    What one piece of advice would you give other prospective customers?

    Ask for training early and often. Not just in practical/analytic use by the end -user, but administrative console training on installation, upgrades and configuration.

    What do you like most about the product or service?

    The ease of use with Microsoft's BI Suite.

    What do you dislike most about the product?

    The export functionality or print from the Story Board needs some more work. Some clients want a hard copy, and my choices are pdf or xps. I can export to Microsoft Office but why the extra step? Also the dashboard views are slow to render at first.

    What one thing do you wish the vendor did differently?

    I do wish Pyramid would host more in person seminars, trainings, or events on-site as opposed to online. Webinars are great, but I get more complete information when interacting in person.

    If you could start over, what would your organization do differently?

    I honestly don't think we would do anything differently as this is one of the rare exception where the original decision (in this case, to go with Pyramid Analytics) was the correct choice.

    Service & support - overall comment

    Pyramid has been quick

    Integration & Deployment - Overall comment

    As mentioned in the summary, the installation was extensive as we required Kerberos and SPN assignments. Otherwise, adoption has been fairly simple across the board as others quickly grasp the drag-and-click interface.

    1 of 1 peer(s) found this review helpful.


  • 5 out of 5.0, Reviewed

    Product(s): BI Office

    BI Innovation drive needs improvement in health care access.

    Overall Comment

    Ease of transition.

    What one piece of advice would you give other prospective customers?

    Fund the deployment and transition.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    More engagement in deployment.

    If you could start over, what would your organization do differently?

    Not sure.

    Service & support - overall comment

    Good collaboration.

    Integration & Deployment - Overall comment

    Good experience.


  • 4 out of 5.0, Reviewed

    Product(s): BI Office

    Get's the job done!

    Overall Comment

    Adequate

    What one piece of advice would you give other prospective customers?

    Prepare up front for this. Know your data and data structures

    What do you like most about the product or service?

    Ease of use

    If you could start over, what would your organization do differently?

    Be more prepared from a data stabdpoint

    Service & support - overall comment

    Still evaluating


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.8

Ability to understand your organization's needs

(4)
4.8

Timely and complete response to product questions

(4)
4.8

Pricing and contract flexibility (pricing and terms)

(4)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
4.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(4)
3.8

Quality and availability of end-user training

(4)
4.3

Ease of deployment

(4)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
5.0

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(4)
4.8

Quality of technical support

(4)
4.8

Quality of peer user community

(4)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.8

Collaboration & Social BI

(3)
4.3

Mobile Exploration and Authoring

(1)
4.0

Interactive Visual Exploration

(4)
4.5

Analytics Dashboards

(4)
5.0

Self-Contained Extraction, Transformation & Loading (ETL) & Data Storage

(1)
5.0

Ease of use to deploy and administer

(2)
4.5

Ease of use for content authors

(2)
5.0

Ease of use for content consumers

(2)
5.0

Publishing Analytic Content

(2)
5.0

Embedding Analytic Content

(2)
5.0

Embedded Advanced Analytics

(2)
4.5

Self-Service Data Preparation

(2)
4.5

Governance and Metadata Management

(1)
5.0

Data Source Connectivity

(2)
5.0

Security and Use Administration

(2)
5.0

BI Platform Administration

(4)
4.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Analytics Team Leader

Analytics User

Application Lead

Data Steward

Development/Integration

Executive Sponsor

Maintenance and Support

Rollout and Install

Technical Assessment

User Training

Vendor/Product Selection

Other...


Why did you purchase a BI and Analytics Platforms solution?

Create internal/operational efficiencies

Enhance decision making

Improve customer relations/service

Drive innovation

Drive revenue growth

Improve business process agility

Improve business process outcomes

Improve compliance and risk management

Improve supplier or partner relations


What other vendors were considered?

Tableau

Panorama

Advizor Solutions

Dundas Data Visualization, Inc

MicroStrategy

Oracle

Pyramid Analytics

Qlik

SAS

Other...


What were the key factors that drove your decision for selecting the vendor?

Bundled or integrated with a product already installed

Ease of use

Integrates with collaboration infrastructure

Overall cost

Support capabalities

Ability to embed analytics content in a portal, process or application

Ability to support large number of concurrent users

Cloud deployment

Data access and integration

Integrates with information infrastructure (database, middleware)

Product functionality and performance

Product roadmap and future vision

References

Report design complexity

SME / Departmental Support

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa