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SAP

3.8 out of 5.0 (18 ratings)

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We have aggregated ratings data on SAP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects Roambi

    Implementation was easy, user adoption required more work.

    Overall Comment

    They were very helpful in the purchase and implementation.

    What one piece of advice would you give other prospective customers?

    Make sure that the IT focused nature of the development meets your needs.

    What do you like most about the product or service?

    Look and feel of the finished product is great.

    What do you dislike most about the product?

    Initially limited to iOS only devices. They are addressing that.

    What one thing do you wish the vendor did differently?

    Allow more direct interaction through a browser or client.

    If you could start over, what would your organization do differently?

    Get the user group to provide direct feedback earlier.

    Service & support - overall comment

    N/A


  • 4 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects Analysis,SAP BusinessObjects BI

    One size fits most, other products are more innovative

    Overall Comment

    Overall Vendor is decently responses to needs of our organization. SAP is behind on the analytics side. There are other tools and applications that are much easier and better for our needs in healthcare. BO and Crystal reports is pretty old feeling, and the features are not inovative. Works for standard needs

    What one piece of advice would you give other prospective customers?

    Understand the needs and speed in which your customers will consume info. Other products better for end user consumptions and understanding

    What do you like most about the product or service?

    Support license model is decentley easy to deploy

    What do you dislike most about the product?

    lack of real time data use. Amount of time spent on maintenance. Behind in analytics capabilities

    What one thing do you wish the vendor did differently?

    Work on its structure for analytics

    If you could start over, what would your organization do differently?

    Make it easier to switch platforms, also better content and data management

    Service & support - overall comment

    Is alright. Alot of maintenance


  • 4 out of 5.0, Reviewed

    Product(s): SAP Lumira

    Easy implementation and rollout, but confusing roadmap. Support stability is very low.

    Overall Comment

    SAP roadmap and product integration change is very often and the stability for the customer realization time is relatively low due to acquisition and inheritance of other analytical tools. Very low stability with the version upgrades and confusion about predictive capabilities removed and added with other platforms reduced our trust in vendor roadmap and forced us to choose a secondary self-service analytics as a safety net for our business users.

    What one piece of advice would you give other prospective customers?

    Delay the enterprise rollout and wait for a clear product roadmap to be released.

    What do you like most about the product or service?

    Easy for business users to use and product simplicity in getting data, processing, creating storyboards and sharing with the teams.

    What do you dislike most about the product?

    Version upgrades happen too often before maturity and too much confusion on implementation with each release.

    What one thing do you wish the vendor did differently?

    Not taking away the previous version capabilities and enhancing the support of backward compatibility with Lumira Cloud version too.

    If you could start over, what would your organization do differently?

    Wait for the product to get matured or choose a self-service which has a stable platform and roadmap compatible with existing infrastructure investments.


  • 4 out of 5.0, Reviewed

    Product(s): SAP Lumira,SAP BusinessObjects BI

    New SAP BI platform setup and rollout.

    Overall Comment

    We have existing relationship with vendor which we were able to leverage and make this a better experience.

    What one piece of advice would you give other prospective customers?

    Hash out requirements and match to product functionalities before final lock down of product.

    What do you like most about the product or service?

    Ease of setup.

    What do you dislike most about the product?

    Fragmented tool setup and overlap of funtionalities between different tools with no specific direction of product usage for specific business case scenarios by user types.


  • 3 out of 5.0, Reviewed

    Product(s): SAP Lumira,SAP BusinessObjects Analysis,SAP BusinessObjects BI,SAP BusinessObjects Design Studio

    Implementation was Complex, Vendor support was not great - Product is great for Business

    Overall Comment

    Too complex product suite with too many place to go for ans. made our implementation streched out - they have information that is required to support - but its too vast to collate !!

    What one piece of advice would you give other prospective customers?

    Read SAP documentation - go to Tech Ed conference - Speak to others who had implemented - learn from others challanges before you start - this would be valueble and can save lot of time that you might be spending with support.

    What do you like most about the product or service?

    Great Product - business love it. Crystal report is unmatched on the features.

    What do you dislike most about the product?

    SAP had complicated by integrating HANA and cloud together - provide options for users who do not need HANA but need Lumira only or cloud only.

    What one thing do you wish the vendor did differently?

    Have the support work more focused - global support dosen't mean we have to repeat the same support questions 10 times each time.

    If you could start over, what would your organization do differently?

    SAP had come up with quick implementation templates to help bring down time to market - would have used it to make it easy.


  • 4 out of 5.0, Reviewed

    Product(s): SAP Lumira

    Easy to onboard users.Need more vizualization and integration with other applications them

    Overall Comment

    Easy to onboard users.

    What one piece of advice would you give other prospective customers?

    Drive adoption with Trainings and data centered around users domain.

    What do you like most about the product or service?

    Easy to get started

    What do you dislike most about the product?

    Lack of capabilities for advanced users and controls

    What one thing do you wish the vendor did differently?

    Not confuse users with frequest renaming and overlapping products like Design Studio. Keep product portfolio simple.

    If you could start over, what would your organization do differently?

    na

    Service & support - overall comment

    na

    Integration & Deployment - Overall comment

    Fit well within the SAP environment


  • 4 out of 5.0, Reviewed

    Product(s): SAP Lumira,SAP BusinessObjects Analysis,SAP BusinessObjects Design Studio

    Implementation was NOT easy as expected. The product was buggy.

    Overall Comment

    We were on an antiquated version of this product.

    What one piece of advice would you give other prospective customers?

    Leverage proven methodology and best practices. Focus on the design of your universes, metadata, quality and consistency of reports.

    What do you like most about the product or service?

    The capabilities of the newer version of the product.

    What do you dislike most about the product?

    Software solution is buggy and it is very hard to get support.

    What one thing do you wish the vendor did differently?

    Brought in proven best practices, focused on architecture.

    If you could start over, what would your organization do differently?

    Leverage proven methodology and best practices before implementation.

    Service & support - overall comment

    Need to invest more in this capability.

    Integration & Deployment - Overall comment

    The internal IT teams should have been more involved in the implementaiotn.


  • 4 out of 5.0, Reviewed

    Product(s): SAP Lumira

    Easy to integrate with Single Sign on, connection to BW and SAP HANA.

    Overall Comment

    Product is improving from version to version / from month to month.

    What one piece of advice would you give other prospective customers?

    It doesn't replace the existing analytics tools. Look to specific needs.

    What do you like most about the product or service?

    Easy to use. Out of the box functionalities like creating geographic or date dimension. Lumira server concept good for large deployment.

    What do you dislike most about the product?

    Not all BW queries work from the begining. Not easy to find the root cause.

    If you could start over, what would your organization do differently?

    No. Start small with one business case.

    Integration & Deployment - Overall comment

    One of the strengths of the product.


  • 5 out of 5.0, Reviewed

    Product(s): SAP Lumira

    Solid application and catching up quickly to leaders.

    Overall Comment

    Ease of getting it up and running and integrating with SAP BW data.

    What one piece of advice would you give other prospective customers?

    If you run a SAP shop, I would highly recommend you keep applications within the SAP ecosystem; it will save in the long run on data/master data integration and eventually, SAP will be near or at the top for.

    What do you like most about the product or service?

    Very easy to use and train end users on; inexpensive licensing cost.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing.


  • 4 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects Dashboards,SAP Lumira,SAP WebIntelligence

    Ease of use with TCO makes SAP products a good BI stack for your enterprise.

    Overall Comment

    Very happy with the products individually but would like better integration between toolsets.

    What one piece of advice would you give other prospective customers?

    Test and evaluate different tool sets offered by each vendor and choose the one that would be most beneficial to entire enterprise instead of looking at individual business/project needs.

    What do you like most about the product or service?

    Ease of use

    What one thing do you wish the vendor did differently?

    Integrate acquired products together across the stack of BI tools.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(14)
3.6

Ability to understand your organization's needs

(16)
3.7

Timely and complete response to product questions

(15)
3.9

Pricing and contract flexibility (pricing and terms)

(14)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(18)
3.7

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)

12 months or more

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(9)
3.7

Ease of integration using standard APIs and tools

(13)
3.9

Quality and availability of end-user training

(13)
3.8

Ease of deployment

(16)
3.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(16)
3.4

Did you purchase a support package from vendor?

Yes

No


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(16)
3.6

Quality of technical support

(15)
3.6

Quality of peer user community

(14)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(18)
3.7

Collaboration & Social BI

(9)
3.1

Mobile Exploration and Authoring

(14)
4.1

Interactive Visual Exploration

(16)
4.1

Analytics Dashboards

(16)
4.1

Self-Contained Extraction, Transformation & Loading (ETL) & Data Storage

(4)
4.3

Ease of use to deploy and administer

(5)
4.4

Ease of use for content authors

(5)
4.4

Ease of use for content consumers

(5)
4.6

Publishing Analytic Content

(5)
4.6

Embedding Analytic Content

(5)
3.8

Embedded Advanced Analytics

(5)
3.6

Self-Service Data Preparation

(5)
4.6

Governance and Metadata Management

(4)
3.5

Data Source Connectivity

(5)
4.2

Security and Use Administration

(5)
4.4

Cloud BI

(6)
4.0

BI Platform Administration

(15)
4.2
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Rollout and Install

Analytics Team Leader

Development/Integration

Functional Assessment

Technical Assessment

Executive Sponsor

Maintenance and Support

User Training

Vendor Management

Vendor/Product Selection

Analytics User

Business Analyst

Data Steward

Other...


Why did you purchase a BI and Analytics Platforms solution?

Enhance decision making

Create internal/operational efficiencies

Improve business process agility

Drive innovation

Improve business process outcomes

Improve customer relations/service

Reduce time to market

Cost management

Improve compliance and risk management

Drive revenue growth

Improve supplier or partner relations

Other...


What other vendors were considered? Multiple responses allowed.

Tableau

Microsoft

SAS

MicroStrategy

IBM

Oracle

SAP

Qlik 

Birst

Salesforce

Splunk

Other...


What were the key factors that drove your decision for selecting the vendor?

Integrates with information infrastructure (database, middleware)

Bundled or integrated with a product already installed

Overall cost

Availability of skills

Ease of use

Pre-existing relationships

Data access and integration

Integrates with collaboration infrastructure

Ability to embed analytics content in a portal, process or application

Ability to support large amounts data

Product functionality and performance

Product roadmap and future vision

Report design complexity

SME / Departmental Support

Superior Mobile BI capabilities

Support capabalities

Ability to support large number of concurrent users

Product quality (stability, reliability, free from bugs)

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

EMEA

Europe, Middle East and Africa

Latin America