3.4 out of 5 (27 Ratings)
Apr 18, 2017
The vendor provided a lot of support and education that was needed. Since, they have been transparent in their roadmap in closing functionality gaps.
Apr 11, 2017
Our organization is a small to mid-size company, the support for a company our size is problematic. We do not get the best support.
Mar 22, 2017
We wanted to Analyse ARCGIS Housing Data and this analysis was required to be at the disposal of our Power Users and End Users. Before utilising Lumira and Galigeo, Business Users had to rely on the ARCGIS team to deliver the required reporting via ARCGIS tools. There is another disadvantage with this was data had to be duplicated into the ARCGIS databases. To address these two issues, We used SAP Lumira along with the another Vendor - Galigeo Addon and achieved the required functional benefits of easy and quick delivery of the visualisation reporting. And this was achieved by the Business Power Users with the involvement of IT. There was also the benefit of not duplicating in ARCGIS database, as data was directly being accessed from the Data warehouse and used in SAP Lumira along with Galigeo. It was strange to note that Galigeo is not part of Gartner software stack, which in fact should have to be, as Galigeo tool can also be reviewed independently and most of my review is related to Galigeo. Nevertheless, for the purpose of the functionality deliverables, both Lumira and Galigeo had to be used together.
Mar 22, 2017
Excellent user interface and easy to use
Mar 21, 2017
Poor after sales support and the dashboard functionality was poor and unusable.
Mar 20, 2017
Customer support is not always useful. The product was not mature when we first deployed it.
Mar 17, 2017
SAP have been very helpful & supportive of Lumira implementation & rollout. Providing training workshops & tech support.
Mar 8, 2017
Great start but needs work with user experience and sharing.
Mar 6, 2017
The product visualizations are very easy to learn and creates excellent finish product that can be distributed. However, data ingestion from non-HANA takes work and is not extremely intuitive. It took several tries to bring in all the data we expected.
Feb 23, 2017
The cost structure was not well communicated and it inhibits scale for our use case. Additionally, the circumstances around the absorption of the platform and future roadmap were foggy at best. Some miscommunication occurred and we ended up with a product that was never formally released and we were grandfathered into a support agreement.