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SAP

3.7 out of 5.0 (21 ratings)

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We have aggregated ratings data on SAP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 1 out of 5.0, Reviewed

    Product(s): SAP Lumira

    Room for improvement

    Overall Comment

    Pro: SAP integrated, easy to learn Con: slow performance, crashes easily, cannot handle large data set, not robust, limited design options, very limited fuctionalities compared to MS Power BI and Tableau.

    What one piece of advice would you give other prospective customers?

    allow developers to try it out to see if it meets your business needs.

    What do you like most about the product or service?

    easy to use

    What do you dislike most about the product?

    too much limitations

    What one thing do you wish the vendor did differently?

    improve flexibility

    If you could start over, what would your organization do differently?

    Absolutely


  • 4 out of 5.0, Reviewed

    Product(s): SAP Lumira

    developed what we were looking for but product does has limitations

    Overall Comment

    developed what we were looking for but product does has limitations

    What one piece of advice would you give other prospective customers?

    be sure you create working prototypes to assure the end result produces what you are looking for and it is sustainable.

    What do you like most about the product or service?

    Part of the licensing suite we have already purchased.

    What do you dislike most about the product?

    some of the basic capabilites present in other toolsets are not avaialbe

    What one thing do you wish the vendor did differently?

    NA

    If you could start over, what would your organization do differently?

    May have considered other toolsets to deploy our soltuons


  • 4 out of 5.0, Reviewed

    Product(s): SAP Lumira, SAP BusinessObjects Analysis, Other...

    User self-service reporting, need enhancement on mobility

    Overall Comment

    SAP always bring new technology and good view on business intellgence and big data solution. We look for a reporting platform which could provide user self-service reporting and agile to any business warehouse system and database. Lumira is a best platform for dynamic reporting. We hope it could be used in mobility BI.

    What one piece of advice would you give other prospective customers?

    For BI implementation, we need to think about user self-service reporting and implement BI in a forecast way (not only provide services).

    What do you like most about the product or service?

    Provide good proposal for roadmap and analysis on enterprise business scenario.

    What do you dislike most about the product?

    Keeping eye only on product view.

    What one thing do you wish the vendor did differently?

    Provide consulting not just implement. Help on architecture not on product view.

    If you could start over, what would your organization do differently?

    We will optimize the sturcture of implementation team and bring 3rd party consulting.


  • 4 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects Roambi

    Implementation was easy, user adoption required more work.

    Overall Comment

    They were very helpful in the purchase and implementation.

    What one piece of advice would you give other prospective customers?

    Make sure that the IT focused nature of the development meets your needs.

    What do you like most about the product or service?

    Look and feel of the finished product is great.

    What do you dislike most about the product?

    Initially limited to iOS only devices. They are addressing that.

    What one thing do you wish the vendor did differently?

    Allow more direct interaction through a browser or client.

    If you could start over, what would your organization do differently?

    Get the user group to provide direct feedback earlier.

    Service & support - overall comment

    N/A


  • 4 out of 5.0, Reviewed

    Product(s): SAP BusinessObjects Analysis, SAP BusinessObjects BI

    One size fits most, other products are more innovative

    Overall Comment

    Overall Vendor is decently responses to needs of our organization. SAP is behind on the analytics side. There are other tools and applications that are much easier and better for our needs in healthcare. BO and Crystal reports is pretty old feeling, and the features are not inovative. Works for standard needs

    What one piece of advice would you give other prospective customers?

    Understand the needs and speed in which your customers will consume info. Other products better for end user consumptions and understanding

    What do you like most about the product or service?

    Support license model is decentley easy to deploy

    What do you dislike most about the product?

    lack of real time data use. Amount of time spent on maintenance. Behind in analytics capabilities

    What one thing do you wish the vendor did differently?

    Work on its structure for analytics

    If you could start over, what would your organization do differently?

    Make it easier to switch platforms, also better content and data management

    Service & support - overall comment

    Is alright. Alot of maintenance


  • 4 out of 5.0, Reviewed

    Product(s): SAP Lumira

    Easy implementation and rollout, but confusing roadmap. Support stability is very low.

    Overall Comment

    SAP roadmap and product integration change is very often and the stability for the customer realization time is relatively low due to acquisition and inheritance of other analytical tools. Very low stability with the version upgrades and confusion about predictive capabilities removed and added with other platforms reduced our trust in vendor roadmap and forced us to choose a secondary self-service analytics as a safety net for our business users.

    What one piece of advice would you give other prospective customers?

    Delay the enterprise rollout and wait for a clear product roadmap to be released.

    What do you like most about the product or service?

    Easy for business users to use and product simplicity in getting data, processing, creating storyboards and sharing with the teams.

    What do you dislike most about the product?

    Version upgrades happen too often before maturity and too much confusion on implementation with each release.

    What one thing do you wish the vendor did differently?

    Not taking away the previous version capabilities and enhancing the support of backward compatibility with Lumira Cloud version too.

    If you could start over, what would your organization do differently?

    Wait for the product to get matured or choose a self-service which has a stable platform and roadmap compatible with existing infrastructure investments.


  • 4 out of 5.0, Reviewed

    Product(s): SAP Lumira, SAP BusinessObjects BI

    New SAP BI platform setup and rollout.

    Overall Comment

    We have existing relationship with vendor which we were able to leverage and make this a better experience.

    What one piece of advice would you give other prospective customers?

    Hash out requirements and match to product functionalities before final lock down of product.

    What do you like most about the product or service?

    Ease of setup.

    What do you dislike most about the product?

    Fragmented tool setup and overlap of funtionalities between different tools with no specific direction of product usage for specific business case scenarios by user types.


  • 3 out of 5.0, Reviewed

    Product(s): SAP Lumira, SAP BusinessObjects Analysis, SAP BusinessObjects BI, SAP BusinessObjects Design Studio

    Implementation was Complex, Vendor support was not great - Product is great for Business

    Overall Comment

    Too complex product suite with too many place to go for ans. made our implementation streched out - they have information that is required to support - but its too vast to collate !!

    What one piece of advice would you give other prospective customers?

    Read SAP documentation - go to Tech Ed conference - Speak to others who had implemented - learn from others challanges before you start - this would be valueble and can save lot of time that you might be spending with support.

    What do you like most about the product or service?

    Great Product - business love it. Crystal report is unmatched on the features.

    What do you dislike most about the product?

    SAP had complicated by integrating HANA and cloud together - provide options for users who do not need HANA but need Lumira only or cloud only.

    What one thing do you wish the vendor did differently?

    Have the support work more focused - global support dosen't mean we have to repeat the same support questions 10 times each time.

    If you could start over, what would your organization do differently?

    SAP had come up with quick implementation templates to help bring down time to market - would have used it to make it easy.


  • 4 out of 5.0, Reviewed

    Product(s): SAP Lumira

    Easy to onboard users.Need more vizualization and integration with other applications them

    Overall Comment

    Easy to onboard users.

    What one piece of advice would you give other prospective customers?

    Drive adoption with Trainings and data centered around users domain.

    What do you like most about the product or service?

    Easy to get started

    What do you dislike most about the product?

    Lack of capabilities for advanced users and controls

    What one thing do you wish the vendor did differently?

    Not confuse users with frequest renaming and overlapping products like Design Studio. Keep product portfolio simple.

    If you could start over, what would your organization do differently?

    na

    Service & support - overall comment

    na

    Integration & Deployment - Overall comment

    Fit well within the SAP environment


  • 4 out of 5.0, Reviewed

    Product(s): SAP Lumira, SAP BusinessObjects Analysis, SAP BusinessObjects Design Studio

    Implementation was NOT easy as expected. The product was buggy.

    Overall Comment

    We were on an antiquated version of this product.

    What one piece of advice would you give other prospective customers?

    Leverage proven methodology and best practices. Focus on the design of your universes, metadata, quality and consistency of reports.

    What do you like most about the product or service?

    The capabilities of the newer version of the product.

    What do you dislike most about the product?

    Software solution is buggy and it is very hard to get support.

    What one thing do you wish the vendor did differently?

    Brought in proven best practices, focused on architecture.

    If you could start over, what would your organization do differently?

    Leverage proven methodology and best practices before implementation.

    Service & support - overall comment

    Need to invest more in this capability.

    Integration & Deployment - Overall comment

    The internal IT teams should have been more involved in the implementaiotn.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(15)
3.7

Ability to understand your organization's needs

(17)
3.7

Timely and complete response to product questions

(17)
3.9

Pricing and contract flexibility (pricing and terms)

(15)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(20)
3.7

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)

0 - 3 months (<3)

12 months or more

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(11)
3.5

Ease of integration using standard APIs and tools

(15)
3.9

Quality and availability of end-user training

(15)
3.8

Ease of deployment

(18)
3.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(18)
3.4

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(18)
3.6

Quality of technical support

(17)
3.6

Quality of peer user community

(17)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(21)
3.5

Collaboration & Social BI

(12)
3.2

Mobile Exploration and Authoring

(17)
3.9

Interactive Visual Exploration

(19)
3.9

Analytics Dashboards

(19)
3.9

Self-Contained Extraction, Transformation & Loading (ETL) & Data Storage

(7)
3.4

Ease of use to deploy and administer

(7)
4.1

Ease of use for content authors

(7)
4.1

Ease of use for content consumers

(7)
4.4

Publishing Analytic Content

(7)
4.3

Embedding Analytic Content

(7)
3.7

Embedded Advanced Analytics

(7)
3.7

Self-Service Data Preparation

(8)
3.8

Governance and Metadata Management

(6)
3.5

Data Source Connectivity

(8)
3.8

Security and Use Administration

(7)
4.1

Cloud BI

(7)
4.0

BI Platform Administration

(17)
4.2
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Development/Integration

Rollout and Install

Analytics Team Leader

Technical Assessment

Business Analyst

Executive Sponsor

Functional Assessment

Maintenance and Support

Vendor/Product Selection

Analytics User

User Training

Vendor Management

Data Scientist

Data Steward

Other...


Why did you purchase a BI and Analytics Platforms solution?

Enhance decision making

Create internal/operational efficiencies

Improve business process agility

Drive innovation

Improve business process outcomes

Improve customer relations/service

Reduce time to market

Cost management

Drive revenue growth

Improve compliance and risk management

Improve supplier or partner relations

Other...


What other vendors were considered?

Tableau

Microsoft

SAS

SAP

IBM

MicroStrategy

Oracle

Qlik 

Salesforce

Birst

Qlik

Splunk

Other...


What were the key factors that drove your decision for selecting the vendor?

Integrates with information infrastructure (database, middleware)

Bundled or integrated with a product already installed

Overall cost

Pre-existing relationships

Availability of skills

Ease of use

Data access and integration

Product functionality and performance

Ability to embed analytics content in a portal, process or application

Ability to support large amounts data

Integrates with collaboration infrastructure

Report design complexity

SME / Departmental Support

Superior Mobile BI capabilities

Support capabalities

Ability to support large number of concurrent users

Product roadmap and future vision

Product quality (stability, reliability, free from bugs)

Robust SDK

Strong services expertise

Other...


In which region(s) did your deployment take place?

North America

Asia/Pacific

EMEA

Europe, Middle East and Africa

Latin America