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SAS

4.1 out of 5.0 (10 ratings)

Reviews Distribution

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We have aggregated ratings data on SAS but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): SAS Enterprise Miner,Other...

    SAS Advanced Analytics Lab delivered real world, tangible business value.

    Overall Comment

    SAS Advanced Analytics Lab provided exceptional data scientists that could understand business value, construct methods to impute data gaps, and was passionate about the data discovery. They understood the objectives desired of the models and formulated the data approach. Unintended benefits were realized by the analysis of the data. We continue to develop our internal analytics and data science capabilities. SAS' success with our models provided the business case to develop and invest in this core capability.

    What one piece of advice would you give other prospective customers?

    If developing an internal core competency has a longer ramp-up in your organization, budget ongoing operational expense to continue to use SAS to maintain your models. Models and incoming data changes. Maintenance is a must.

    What do you like most about the product or service?

    The skills and passion of their consulting team were impressive. They were able to describe the approaches to solve the business challenge presented.

    What do you dislike most about the product?

    Cost of services and product licenses are expensive.

    What one thing do you wish the vendor did differently?

    Better articulate the next models or analytics opportunities. As they progressed through data discovery, they identified other trends not directly pertinent to the assigned scope of work.

    If you could start over, what would your organization do differently?

    Develop a more sustainable plan to develop internal resources, such as justification of a dedicated resources for maintenance and development of models.

    Service & support - overall comment

    Support levels have been satisfactory.


  • 5 out of 5.0, Reviewed

    Product(s): SAS Enterprise Guide,SAS Enterprise Miner

    Smooth implementation, can't wait to add addionnal products/features from this vendor.

    Overall Comment

    Vendor was highly skilled and competent. All small problems were resolved quickly and efficiently. Only downside, was project management at the vendors side. Sometimes it was complicated to get things moving.

    What one piece of advice would you give other prospective customers?

    Sas is a strong company. Their solutions are stable, efficient and highly performant. I love their training, because they are easy and show you how the software works behind the scenes. This company also listen a lot to their customers, which I like. They make improvements based on client feedback, and fairly quickly.

    What do you like most about the product or service?

    The variety of functionalities that is available with the software is incredible. You can build small applications, interact with other applications, use web services, create web services, create nice reports and so on. From my point of view, this software is limitless. It's also very stable. We've never encountered a downtime that was directly related to the SAS software, it was always something else in the infrastructure.

    What do you dislike most about the product?

    It's a proprietary language that you need to learn, but you get the hang of it quickly. Sometimes you need a lot of coding to come up with a beautiful output.

    What one thing do you wish the vendor did differently?

    Lower a bit their price. We would love to implement other solutions/products from the vendor, but it can be costly for us. I wish they would also provide demo versions of their software so we could test before buying.

    If you could start over, what would your organization do differently?

    Nothing, everything wen't smoothly.

    Product capabilities - overall comment

    As stated before, I did not find any limitations for the moment to this product. It's flexible and highly customizable.

    Service & support - overall comment

    When we encountered small problems, they always answered in a timely manner and always found a solution for us.

    Integration & Deployment - Overall comment

    Once we flipped the switch on, everythink was working as expected.


  • 5 out of 5.0, Reviewed

    Product(s): SAS Enterprise BI Server,SAS Enterprise Guide

    Implementation was a breeze

    Overall Comment

    Strong bench strength and excellent customer support

    What one piece of advice would you give other prospective customers?

    Keep a supporting training plan and make sure you have executive sponsorship and defined deliverables for your customers to adopt the new techology.

    What do you like most about the product or service?

    The integration of the tools and how it connects to different data. Product follows a standard logic set whereby the features and syntax feel natural.

    If you could start over, what would your organization do differently?

    Wish I did it earlier.


  • 5 out of 5.0, Reviewed

    Product(s): SAS Visual Analytics

    Visual Analytics in Higher Education

    Overall Comment

    SAS assumed joint responsibility for successful implementation, even while working with another vender we used for our Hadoop cluster. SAS was professional in every way, from mapping out project scope through knowledge transfer after successful installation. Technical support has been stellar thus far. Support staff make themselves available around the clock to their custormers and work very hard to guartantee customer satisfaction. SAS project management made it seem as though our implementation was of utmost importance. I think the one thing that really stood out with SAS, was their willingness to spend a significant amount of time prior to our purchase of the product showing us what it could do using our data.

    What one piece of advice would you give other prospective customers?

    Take advantage of the SAS training, and I would recommend this be done prior to or during implementation.

    What do you like most about the product or service?

    Our staff have appreciated the user friendliness of the interface. Most operations in VA consist of drag-and-drop interactions that are intuitive.

    What do you dislike most about the product?

    I would like to see the "Explore" capabilities added to the report editor. Some visualizations are restricted to data exploration only.

    What one thing do you wish the vendor did differently?

    The one challenge we had with version 7.2 was the Flash interface. I applaud SAS for addressing the problem by moving from Flash to HTML 5.

    If you could start over, what would your organization do differently?

    I would have included the visual statistics module in the implementation plan.

    Service & support - overall comment

    Very quick to resolve issues, and again, customer satisfaction is top priority.

    Integration & Deployment - Overall comment

    Installers did a great job in documenting their work and providing an overview of the configuration.


  • 3 out of 5.0, Reviewed

    Product(s): SAS Visual Analytics

    I would analyze the strategic business needs before embarking on a software toolset.

    Overall Comment

    It's a complex product.

    What one piece of advice would you give other prospective customers?

    Analyze your strategic business needs. See what questions are to be answered using BI and how complex your data is. Then roadmap your BI strategy and then go for an implementation.

    What do you like most about the product or service?

    Comprehensiveness.

    What do you dislike most about the product?

    NA

    What one thing do you wish the vendor did differently?

    Do not know.

    If you could start over, what would your organization do differently?

    I would analyze the strategic business needs before embarking on a software toolset.

    Product capabilities - overall comment

    The toolset offers more than we can exploit out of it.

    Integration & Deployment - Overall comment

    I wish I had done a roadmap before integration and deployment.


  • 2 out of 5.0, Reviewed

    Product(s): Other...

    Bad experiences on implementation prevented successful deployment and adoption of a decent tool.

    Overall Comment

    It was very difficult to get solution installed and integrated. Required many months of troubleshooting with the vendor before solution was stable.

    What one piece of advice would you give other prospective customers?

    Evaluate cultural fit of the vendor with your organization.

    What do you like most about the product or service?

    Very powerful, very well comprehensive in features and capabilities.

    What do you dislike most about the product?

    Difficult to use.

    If you could start over, what would your organization do differently?

    More due diligence in selecting the vendor instead of just going with the "industry leader".

    Product capabilities - overall comment

    This is a very good advanced analytics/ statistical tool.

    Service & support - overall comment

    Always timely on providing support. Vendor was not effective troubleshooting installation and deployment problems.

    Integration & Deployment - Overall comment

    Very bumpy and largely unsuccessful deployment


  • 4 out of 5.0, Reviewed

    Product(s): SAS Enterprise BI Server,SAS Enterprise Guide

    SAS is versatile and complex with a large power user learning curve.

    Overall Comment

    Moving from a desktop and coding base to a Server base and standing up our own server was and is a challenge that has not been overcome at this point.

    What one piece of advice would you give other prospective customers?

    Have the right staff to back the project. Have the vendor assist in implementation with consistant hands on.

    What do you like most about the product or service?

    Once the learning curve is overcome, the bells and whistles are stupendous.

    What do you dislike most about the product?

    Not knowing why when things don't work. Error messages are not clear and concise.

    What one thing do you wish the vendor did differently?

    Configure the server load to our business model and not load a "one-size fits all" on our "out of the box" approach.

    If you could start over, what would your organization do differently?

    If starting over was an option, it would be advantageous to look at other solutions, get IT buy in, and ensure server administration training before load. Have the power users test the products, first.

    Product capabilities - overall comment

    The capabilities are vast.

    Service & support - overall comment

    The responsiveness for service and support is excellent and timely.

    Integration & Deployment - Overall comment

    Still struggling through this phase. There are three deliverables that were implemented on time with the help of the vendor. There has been no phase 3 of further deliverables because of server issues.


  • 4 out of 5.0, Reviewed

    Product(s): SAS Visual Analytics

    SAS visual analytics is a great incremental add on to traditional BI / warehousing with SAS investment.

    Overall Comment

    Do a proof of concept before going full speed.

    What one piece of advice would you give other prospective customers?

    N/a

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    No support for embedded analytics or I O T.

    What one thing do you wish the vendor did differently?

    More agile.

    If you could start over, what would your organization do differently?

    Broaden evaluation criteria to include new technologies.


  • 3 out of 5.0, Reviewed

    Product(s): SAS Enterprise Guide

    Easy GUI but poor performance

    Overall Comment

    Did not work well with Netezza in terms of pushing down SQL and performance was poor

    What one piece of advice would you give other prospective customers?

    Based on usage, check for performance with your main database

    What do you like most about the product or service?

    GUI based

    What do you dislike most about the product?

    Performance with large datasets

    What one thing do you wish the vendor did differently?

    Told us upfront that the push down feaure of SQL was not well tested

    If you could start over, what would your organization do differently?

    Check for integration with the main databases

    Product capabilities - overall comment

    Poor performance on large datasets

    Service & support - overall comment

    Had to wait long to get support

    Integration & Deployment - Overall comment

    Deployment was simple but confi needed vendor help


  • 5 out of 5.0, Reviewed

    Product(s): SAS Enterprise BI Server,SAS Enterprise Guide

    Success!

    Overall Comment

    Customer service and support have been awesome. They have been invested in our success. We have had few allies in this process, so it was nice to have them on our side. The tool is very robust and gives us a lot of analytical power.

    What one piece of advice would you give other prospective customers?

    Be aware that it is a sophisticated platform and needs dedicated IT support, especially at the beginning.

    What do you like most about the product or service?

    Partnership with SAS and analytical power.

    What do you dislike most about the product?

    Complex to use.

    What one thing do you wish the vendor did differently?

    Give us a heads up that the transition would be difficult and that there are many moving parts. I felt like I had no idea what I got myself into...

    If you could start over, what would your organization do differently?

    1) Enhance partnership with our IT shop and work harder to get their buy-in and support. 2) Have a more thorough vision to start and communicate steps with stakeholders more visibly. 3) Hire resources to fill in gaps beforehand. 4) Carve out more time for implementation and first projects--they are critical to show success and get buy-in.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(8)
4.3

Ability to understand your organization's needs

(9)
4.1

Timely and complete response to product questions

(10)
4.4

Pricing and contract flexibility (pricing and terms)

(10)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(10)
3.9

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
3.3

Ease of integration using standard APIs and tools

(7)
4.0

Quality and availability of end-user training

(9)
4.4

Ease of deployment

(10)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(10)
4.6

Did you purchase a support package from vendor?

Yes

No


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(10)
4.6

Quality of technical support

(10)
4.3

Quality of peer user community

(9)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(10)
4.6

Collaboration & Social BI

(3)
4.3

Mobile Exploration and Authoring

(4)
4.0

Interactive Visual Exploration

(6)
4.3

Analytics Dashboards

(6)
4.8

Self-Contained Extraction, Transformation & Loading (ETL) & Data Storage

(1)
3.0

Ease of use to deploy and administer

(1)
3.0

Ease of use for content authors

(1)
3.0

Ease of use for content consumers

(1)
5.0

Embedded Advanced Analytics

(1)
5.0

Governance and Metadata Management

(1)
3.0

Data Source Connectivity

(1)
5.0

Security and Use Administration

(1)
4.0

Cloud BI

(1)
4.0

BI Platform Administration

(8)
4.1
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Executive Sponsor

Application Lead

Data Steward

Vendor Management

Functional Assessment

Maintenance and Support

Rollout and Install

Technical Assessment

Vendor/Product Selection

User Training

Other...


Why did you purchase a BI and Analytics Platforms solution?

Enhance decision making

Improve business process outcomes

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Improve compliance and risk management

Cost management

Improve customer relations/service

Drive revenue growth

Reduce time to market

Other...


What other vendors were considered? Multiple responses allowed.

IBM

Microsoft

Oracle

Tableau

SAS

Other...


What were the key factors that drove your decision for selecting the vendor?

Ability to support large amounts data

Availability of skills

Data access and integration

Ease of use

Pre-existing relationships

Support capabalities

Overall cost

Product quality (stability, reliability, free from bugs)

Ability to support large number of concurrent users

Functionality

Integrates with information infrastructure (database, middleware)

Product functionality and performance

References

Superior Mobile BI capabilities

Ability to embed analytics content in a portal, process or application

Bundled or integrated with a product already installed

Integrates with collaboration infrastructure

Product roadmap and future vision

SME / Departmental Support

Strong services expertise

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America