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business-intelligence-analytics-platforms splunk All Markets > BI and Analytics Platforms

Splunk

4.4 out of 5.0 (30 ratings)

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We have aggregated ratings data on Splunk but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Proper Proust planning .... makes splunk shine!

    Overall Comment

    i have a good integrator and that makes a big difference. support is good and chances are, if uou have a problem, someone has probably written an app for it in splunk.

    What one piece of advice would you give other prospective customers?

    find and foster a good relationship with a smart integrator. set it up correctly at the onset. use the common information model (cim)

    What do you like most about the product or service?

    how fast searches are

    What do you dislike most about the product?

    price, steep learning curve

    What one thing do you wish the vendor did differently?

    pricing

    If you could start over, what would your organization do differently?

    buy two search heads up front.


  • 4 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    SHould have come with a warning that using is addictive!

    Overall Comment

    Product promises an comprehensive view on your operational logging. Works very well in relation to the point solutions offered by resellers of hardware/platfrms.

    What one piece of advice would you give other prospective customers?

    see headline summary; have e data strategy at hand.

    What do you like most about the product or service?

    step by step expandable.


  • 5 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Splunk is the most versatile solution for Log of records

    Overall Comment

    Splunk is the most versatile solution for Log of records. Manipulating data and correlation is easy even for the novice.

    What one piece of advice would you give other prospective customers?

    Plan to ingest more data then you originally plan. The more you bring into splunk the more value you get from your data

    What one thing do you wish the vendor did differently?

    License restrictions on amount of data


  • 4 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Good but make sure you have the right staff

    Overall Comment

    My general concern with this product is not on its capability but the need to ensure you have the proper staff that can consume the data. Splunk delivers hundreds of alerts which presents a challenge on our ability to prosecute the data and take action. The product would be enhanced with an improved analytical feature or a learning capability. Great opportunity for AI

    What one piece of advice would you give other prospective customers?

    Know what you'll do wiht the data

    What one thing do you wish the vendor did differently?

    Bring about more intelligence into the platform

    If you could start over, what would your organization do differently?

    Deploy in a more limited fashion

    Service & support - overall comment

    No issues


  • 4 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Very useful, licenses/quotas can be an issue.

    Overall Comment

    I find it very useful to grab relevant data to get an idea of usage trends and historic data for specific systems and users. I will use Splunk to search through log data from specific hosts to assist in troubleshooting/diagnostics of an issue. In some cases, the local logging has cycled or simply is too slow, cumbersome, or just lacks helpful features like search. Licensing has been an issue when some units in the organization exceed their quotas causing all units in the organization to have issues. This will not be a problem for many but in the decentralized nature of our organization one unit can cause an issue for the others even if on separate instances, but licensed under the same licenses.

    Service & support - overall comment

    Quite satifised with the service. Haven't used much or any support to my knowledge.


  • 5 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Excellent vendor support. Do more with less.

    Overall Comment

    Vendor provided excellent customer support and developed custom solutions to existing business challenges. We addressed 80% of the problems with 20% resources (capital and ANP).

    What one piece of advice would you give other prospective customers?

    The advice I would give is to try product, test and move forward with implementation. Start small, develop a success story, share success story with key stakeholders, expand and expand.

    What do you like most about the product or service?

    The product is solid and highly scalable. Overall, service is good.

    What do you dislike most about the product?

    I wish vendor would invest more on machine learning capabilities. Also, decrease license cost.

    What one thing do you wish the vendor did differently?

    I wish vendor would invest more on business analytics and machine learning capabilities.

    If you could start over, what would your organization do differently?

    We would start sooner than later.

    Service & support - overall comment

    Excellent customer support. No issues to report.

    Integration & Deployment - Overall comment

    integration and deployment was straight forward. No issues to report.


  • 5 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Easy implementation and bountiful dashboard features.

    Overall Comment

    Excellent Customer Support and lot of documented vids to help users navigate the installation and usage of the product.

    What one piece of advice would you give other prospective customers?

    Know your infrastructure well and plan out your Org Active Directories before implementation to ease configuration management in the long run.

    What do you like most about the product or service?

    Ease of use, meaningful search results, versatile dashboard representations.

    What do you dislike most about the product?

    none so far.

    What one thing do you wish the vendor did differently?

    Keep the good work in support of the Splunk User communities.

    If you could start over, what would your organization do differently?

    Allow for better scaling for indexers.


  • 4 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Implementation was a bit challenging since we needed feedback from all departments.

    Overall Comment

    There is so many pieces of Splunk. In order for us to take advantage of all its features, we may need an additional resource to support the product.

    What one piece of advice would you give other prospective customers?

    Obtain Splunk training before implementing it into your environment.

    What do you like most about the product or service?

    The ability to coorelate logs in order to better secure our infrastructure.

    What do you dislike most about the product?

    We like everything about the product.

    What one thing do you wish the vendor did differently?

    Provided professional services as part of the product purchase.

    If you could start over, what would your organization do differently?

    Get more of the business requirements prior to the upgrade, instead of obtaining them during the deployment process.


  • 4 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Splunk continues to lead the market.

    Overall Comment

    Describe what has worked well and what hasn't. Product is somewhat complex to set up, but easy to use once running. Ingestion capabilities are what made this product our first choice.

    What one piece of advice would you give other prospective customers?

    Watch the cost.

    What do you like most about the product or service?

    Information ingestion capabilities are superior to all other competing products.

    What do you dislike most about the product?

    The cost.

    What one thing do you wish the vendor did differently?

    Offer better enterprise licensing agreements at a better cost-point.

    If you could start over, what would your organization do differently?

    Better price estimate. We were surprised by the "final" price tag by the end of the project.

    Integration & Deployment - Overall comment

    Easy to set up, difficult to configure...automated once everything is set up correctly.


  • 5 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Splunk Implementation: Effective!

    Overall Comment

    We consolidated all logs on Splunk; massive amount of data and COOP architecture needs were challenging. Third party was knowledgeable, however, less experienced than would have been beneficial for the project. Splunk resources stepped in to assist. End result met expectations effectively.

    What one piece of advice would you give other prospective customers?

    Document requirements and design before procuring appliances.

    What do you like most about the product or service?

    Works well, provides great analytics!

    What one thing do you wish the vendor did differently?

    Third party resources weren't as experienced as we needed. It also used a "one size fits all" implementation plan, which works for almost no one. The vendor's project plan was more concerned about vendor than the customer; not effective consulting! Fortunately, we pushed back and expanded the project plan to meet our needs as well.

    If you could start over, what would your organization do differently?

    Overall, our experience was satisfactory. In a "do over", we'd know what the architecture and design requirements were, yet, figuring them out didn't substantially impact our timeline. We moved forward nimbly and effectively.

    Service & support - overall comment

    Support comes from Splunk.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(25)
4.1

Ability to understand your organization's needs

(27)
4.1

Timely and complete response to product questions

(27)
4.4

Pricing and contract flexibility (pricing and terms)

(27)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(30)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

12 months or more

6 - 9 months (<9)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(22)
4.3

Ease of integration using standard APIs and tools

(26)
4.3

Quality and availability of end-user training

(25)
4.2

Ease of deployment

(27)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(28)
4.2

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(22)
4.3

Quality of technical support

(23)
4.3

Quality of peer user community

(24)
4.6
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(30)
4.5

Collaboration & Social BI

(10)
3.6

Mobile Exploration and Authoring

(9)
3.7

Interactive Visual Exploration

(25)
4.2

Analytics Dashboards

(26)
4.3

Self-Contained Extraction, Transformation & Loading (ETL) & Data Storage

(19)
4.3

Ease of use to deploy and administer

(23)
4.2

Ease of use for content authors

(20)
4.2

Ease of use for content consumers

(22)
4.3

Publishing Analytic Content

(21)
4.0

Embedding Analytic Content

(15)
4.1

Embedded Advanced Analytics

(15)
4.1

Self-Service Data Preparation

(20)
4.3

Governance and Metadata Management

(18)
4.1

Data Source Connectivity

(22)
4.3

Security and Use Administration

(22)
4.2

Cloud BI

(9)
4.0

BI Platform Administration

(14)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Rollout and Install

Technical Assessment

Development/Integration

Maintenance and Support

Vendor/Product Selection

Application Lead

Functional Assessment

Vendor Management

Analytics User

Data Steward

Analytics Team Leader

User Training

Other...


Why did you purchase a BI and Analytics Platforms solution?

Create internal/operational efficiencies

Enhance decision making

Improve compliance and risk management

Improve business process agility

Improve business process outcomes

Improve customer relations/service

Cost management

Drive innovation

Drive revenue growth

Reduce time to market

Other...


What other vendors were considered?

IBM

Splunk

Microsoft

MicroStrategy

Tableau

Open Text (Actuate)

Oracle

Panorama

Qlik

Alteryx

Datawatch

Information Builders

Pentaho

TIBCO Software

Other...


What were the key factors that drove your decision for selecting the vendor?

Ease of use

Product functionality and performance

Ability to support large amounts data

Overall cost

Integrates with information infrastructure (database, middleware)

Ability to embed analytics content in a portal, process or application

References

Data access and integration

Support capabalities

Availability of skills

Product roadmap and future vision

Bundled or integrated with a product already installed

Integrates with collaboration infrastructure

Ability to support large number of concurrent users

Pre-existing relationships

Report design complexity

Robust SDK

Strong services expertise

Cloud deployment

Superior Mobile BI capabilities


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa