Loading product reviews...

business-intelligence-analytics-platforms splunk All Markets > BI and Analytics Platforms

Splunk

4.4 out of 5.0 (25 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Splunk but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Excellent vendor support. Do more with less.

    Overall Comment

    Vendor provided excellent customer support and developed custom solutions to existing business challenges. We addressed 80% of the problems with 20% resources (capital and ANP).

    What one piece of advice would you give other prospective customers?

    The advice I would give is to try product, test and move forward with implementation. Start small, develop a success story, share success story with key stakeholders, expand and expand.

    What do you like most about the product or service?

    The product is solid and highly scalable. Overall, service is good.

    What do you dislike most about the product?

    I wish vendor would invest more on machine learning capabilities. Also, decrease license cost.

    What one thing do you wish the vendor did differently?

    I wish vendor would invest more on business analytics and machine learning capabilities.

    If you could start over, what would your organization do differently?

    We would start sooner than later.

    Service & support - overall comment

    Excellent customer support. No issues to report.

    Integration & Deployment - Overall comment

    integration and deployment was straight forward. No issues to report.


  • 5 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Easy implementation and bountiful dashboard features.

    Overall Comment

    Excellent Customer Support and lot of documented vids to help users navigate the installation and usage of the product.

    What one piece of advice would you give other prospective customers?

    Know your infrastructure well and plan out your Org Active Directories before implementation to ease configuration management in the long run.

    What do you like most about the product or service?

    Ease of use, meaningful search results, versatile dashboard representations.

    What do you dislike most about the product?

    none so far.

    What one thing do you wish the vendor did differently?

    Keep the good work in support of the Splunk User communities.

    If you could start over, what would your organization do differently?

    Allow for better scaling for indexers.


  • 4 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Implementation was a bit challenging since we needed feedback from all departments.

    Overall Comment

    There is so many pieces of Splunk. In order for us to take advantage of all its features, we may need an additional resource to support the product.

    What one piece of advice would you give other prospective customers?

    Obtain Splunk training before implementing it into your environment.

    What do you like most about the product or service?

    The ability to coorelate logs in order to better secure our infrastructure.

    What do you dislike most about the product?

    We like everything about the product.

    What one thing do you wish the vendor did differently?

    Provided professional services as part of the product purchase.

    If you could start over, what would your organization do differently?

    Get more of the business requirements prior to the upgrade, instead of obtaining them during the deployment process.


  • 4 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Splunk continues to lead the market.

    Overall Comment

    Describe what has worked well and what hasn't. Product is somewhat complex to set up, but easy to use once running. Ingestion capabilities are what made this product our first choice.

    What one piece of advice would you give other prospective customers?

    Watch the cost.

    What do you like most about the product or service?

    Information ingestion capabilities are superior to all other competing products.

    What do you dislike most about the product?

    The cost.

    What one thing do you wish the vendor did differently?

    Offer better enterprise licensing agreements at a better cost-point.

    If you could start over, what would your organization do differently?

    Better price estimate. We were surprised by the "final" price tag by the end of the project.

    Integration & Deployment - Overall comment

    Easy to set up, difficult to configure...automated once everything is set up correctly.


  • 5 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Splunk Implementation: Effective!

    Overall Comment

    We consolidated all logs on Splunk; massive amount of data and COOP architecture needs were challenging. Third party was knowledgeable, however, less experienced than would have been beneficial for the project. Splunk resources stepped in to assist. End result met expectations effectively.

    What one piece of advice would you give other prospective customers?

    Document requirements and design before procuring appliances.

    What do you like most about the product or service?

    Works well, provides great analytics!

    What one thing do you wish the vendor did differently?

    Third party resources weren't as experienced as we needed. It also used a "one size fits all" implementation plan, which works for almost no one. The vendor's project plan was more concerned about vendor than the customer; not effective consulting! Fortunately, we pushed back and expanded the project plan to meet our needs as well.

    If you could start over, what would your organization do differently?

    Overall, our experience was satisfactory. In a "do over", we'd know what the architecture and design requirements were, yet, figuring them out didn't substantially impact our timeline. We moved forward nimbly and effectively.

    Service & support - overall comment

    Support comes from Splunk.


  • 5 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Stellar support requires dedicated expertise and ongoing attention to run.

    Overall Comment

    Responsive support and assistance with continuing education opportunities for our administrators.

    What one piece of advice would you give other prospective customers?

    work with an implementer - very worthwhile.

    What do you like most about the product or service?

    large customer base - continuous build out of APIs.

    What one thing do you wish the vendor did differently?

    make their pricing model easier to understand.

    If you could start over, what would your organization do differently?

    larger license to feed the beast - build it and they will come.

    Integration & Deployment - Overall comment

    Very happy we used a 3rd party implementor.


  • 4 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Integration to our existing infrastructure made sense.

    Overall Comment

    Most divisions within the organization have implemented Splunk in their environments. With the CDM program underway, it makes sense to continue using this product. From past experiences, Splunk has provided the data aggregation and SIEM capabilities that are sufficient and relevant to our agency’s needs.


  • 5 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Have to dedicate sufficient internal resources. Great Product.

    Overall Comment

    Engineering support was outstanding.

    What one piece of advice would you give other prospective customers?

    Full-time position dedicated to Splunk.

    What do you like most about the product or service?

    Great, responsive support.

    What do you dislike most about the product?

    Complex.

    What one thing do you wish the vendor did differently?

    Great vendor - completely satisfied.

    If you could start over, what would your organization do differently?

    Provide more internal resources.

    Product capabilities - overall comment

    Industry standard for a reason.

    Service & support - overall comment

    Vendor very responsive.

    Integration & Deployment - Overall comment

    We did it ourself - in-house.


  • 5 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Splunk, not just in caves anymore.

    Overall Comment

    Fantastic responsiveness for engineering changes. Did not hand off to a regular support team until we were ready.

    What one piece of advice would you give other prospective customers?

    Don't be afraid of the size of the data sets, the biggest challenge will be parsing structured, but complex fields

    What do you like most about the product or service?

    It works!

    What do you dislike most about the product?

    Not much. Perhaps that the degree of openness makes it hard to rely on third party integrations as deeply.

    What one thing do you wish the vendor did differently?

    Better manage their third party add-in the ecosystem for quality and interoperability as the base product changes.

    If you could start over, what would your organization do differently?

    If we had the opportunity to start over, we would have thought through a deeper set of information to ingest. The typical 'safe' logic is to start small and grow. With Splunk, we started too small!

    Product capabilities - overall comment

    Don’t expect deep integrated correlation or analytics. Do expect an ability to work with data at scale.


  • 4 out of 5.0, Reviewed

    Product(s): Splunk Enterprise

    Superior functionality and flexibility, but be prepared to pay for the security add-on.

    Overall Comment

    Splunk is a rapidly evolving SIEM and we were quite pleased with it. We did find the Enterprise Security Component to be cost prohibitive and did not go with it for that reason.

    What one piece of advice would you give other prospective customers?

    Work with the vendor to get their guidance. It would have saved us considerable time in the long run.

    What do you like most about the product or service?

    Great customer service.

    What one thing do you wish the vendor did differently?

    Offered the Security component more from a native perspective.

    If you could start over, what would your organization do differently?

    Buy a larger volume license from the start.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(23)
4.1

Ability to understand your organization's needs

(23)
4.1

Timely and complete response to product questions

(23)
4.5

Pricing and contract flexibility (pricing and terms)

(24)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(25)
4.4

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

12 months or more

6 - 9 months (<9)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(19)
4.4

Ease of integration using standard APIs and tools

(22)
4.3

Quality and availability of end-user training

(21)
4.3

Ease of deployment

(23)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(24)
4.3

Did you purchase a support package from vendor?

Yes

No


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(20)
4.4

Quality of technical support

(20)
4.4

Quality of peer user community

(21)
4.6
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(25)
4.6

Collaboration & Social BI

(6)
3.7

Mobile Exploration and Authoring

(6)
3.8

Interactive Visual Exploration

(20)
4.4

Analytics Dashboards

(21)
4.4

Self-Contained Extraction, Transformation & Loading (ETL) & Data Storage

(15)
4.3

Ease of use to deploy and administer

(18)
4.2

Ease of use for content authors

(16)
4.2

Ease of use for content consumers

(18)
4.3

Publishing Analytic Content

(17)
4.2

Embedding Analytic Content

(12)
4.3

Embedded Advanced Analytics

(12)
4.3

Self-Service Data Preparation

(16)
4.5

Governance and Metadata Management

(16)
4.1

Data Source Connectivity

(18)
4.4

Security and Use Administration

(18)
4.3

Cloud BI

(7)
4.1

BI Platform Administration

(11)
4.1
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Technical Assessment

Executive Sponsor

Application Lead

Development/Integration

Maintenance and Support

Vendor/Product Selection

Functional Assessment

Vendor Management

Analytics Team Leader

Data Steward

Analytics User

User Training

Other...


Why did you purchase a BI and Analytics Platforms solution?

Create internal/operational efficiencies

Enhance decision making

Improve compliance and risk management

Improve business process outcomes

Improve business process agility

Improve customer relations/service

Cost management

Drive innovation

Drive revenue growth

Reduce time to market

Other...


What other vendors were considered? Multiple responses allowed.

IBM

Microsoft

Splunk

Tableau

Panorama

Alteryx

Information Builders

MicroStrategy

Open Text (Actuate)

Oracle

Pentaho

Qlik

TIBCO Software

Other...


What were the key factors that drove your decision for selecting the vendor?

Product functionality and performance

Ability to support large amounts data

Ease of use

Overall cost

Ability to embed analytics content in a portal, process or application

Integrates with information infrastructure (database, middleware)

Support capabalities

Data access and integration

Product roadmap and future vision

References

Availability of skills

Bundled or integrated with a product already installed

Integrates with collaboration infrastructure

Ability to support large number of concurrent users

Report design complexity

Robust SDK

Strong services expertise

Cloud deployment

Pre-existing relationships

Superior Mobile BI capabilities


In which region(s) did your deployment take place? Multiple responses allowed.

North America