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Tableau

4.2 out of 5.0 (147 ratings)

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We have aggregated ratings data on Tableau but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Tableau Desktop

    Great and easy to use tool for data exploration

    Overall Comment

    Although you can't get tech support on the phone anymore right away (as you could back in 2007 when I started with Tableau), I can usually get what I need pretty quickly.

    What do you like most about the product or service?

    Tableau is very easy to get started with. It can also do pretty complex things, but you don't necessarily need to go there. It's also a lot of fun to work with.


  • 4 out of 5.0, Reviewed

    Product(s): Tableau Desktop, Tableau Server, Tableau Dashboards

    Tableau is a brilliant product, but don't believe all of the ease-of-use hype.

    Overall Comment

    Tableau is fast, visually appealing and very capable. It is a comprehensive BI platform, but like any complex application it requires expertise to master. While it is marketed as an easy-to-use application, requiring little to no training for content creators, the fact is that to unlock any real capabilities, guided training will be necessary, even for power users familiar with other BI solutions.

    What one piece of advice would you give other prospective customers?

    Use a train-the-traininer approach. Establish powerusers quickly who champion the capabilities and assist colleagues.

    What do you like most about the product or service?

    Integrations with data sources and data modeling is both fast and intuitive.

    What do you dislike most about the product?

    The amount of time and energy to become truly effective at using the product.

    What one thing do you wish the vendor did differently?

    Offer a middle ground between interacting with reports and being a full-on BI developer. The application appears to have no in-between capabilities.

    If you could start over, what would your organization do differently?

    Set better expectations about training and skill requirements.


  • 4 out of 5.0, Reviewed

    Product(s): Tableau Desktop

    Good functionality, but requires technical knowledge to set up

    Overall Comment

    Good functionality

    What one piece of advice would you give other prospective customers?

    Powerful tool, but it is not as self-service for a non-technical user to create something from scratch

    What do you like most about the product or service?

    Breadth of functionality


  • 4 out of 5.0, Reviewed

    Product(s): Tableau Desktop, Tableau Server, Tableau Dashboards

    Main reason for selection was ease of use for end user

    Overall Comment

    RFP process was little tough but was able to make it work. Main reason for selection was ease of use for end user.

    What one piece of advice would you give other prospective customers?

    There are some features lacking like email & excel bursting. look at business requirement and then only implement.

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    Performance

    What one thing do you wish the vendor did differently?

    Help us better to resolve some of the performance issues

    If you could start over, what would your organization do differently?

    Nothing.


  • 5 out of 5.0, Reviewed

    Product(s): Tableau Desktop, Tableau Server, Tableau Dashboards

    Great support, creative solutions for very specific requirements

    Overall Comment

    Great vendor support throughout the pilot phase, when we only had a few server licenses, through the full implementation of the core server model. We had some very specific requirements and integration needs, and Tableau support was quick to supply the resources we needed to successfully advance our implementation and ultimately succeed in deploying both outward facing analytics within our website, as well as internal analysis dashboards for enhanced decision making.

    If you could start over, what would your organization do differently?

    We had a data warehouse mainly developed from SQL Server analysis services, however quickly discovered that warehousing within a relational database in Oracle made the most sense to take advantage of the analytical power of Tableau. Once this decison was made, we have progressed nicely and have not only grown our data warehouse databases, but have also been able to leverage numerous functionality that you cannot when using SSAS as a data source.


  • 4 out of 5.0, Reviewed

    Product(s): Tableau Online

    Easy implementation and great product

    Overall Comment

    Has been easy to work with the Vendor and the user has been very satisfied with the product. Creating reports, displaying large quantities of data's in a digestable way for the clients has become much easier using Tableau.

    What one piece of advice would you give other prospective customers?

    It's a space with lot of competitors, find the solution that truly fit your need.

    What do you like most about the product or service?

    The way you can present large data sets.

    What do you dislike most about the product?

    nothing at this point.

    What one thing do you wish the vendor did differently?

    Nothing, it fullfills our requirements exactly.

    If you could start over, what would your organization do differently?

    Nothing. The implementation went smooth and according to plan.


  • 4 out of 5.0, Reviewed

    Product(s): Tableau Desktop

    Best in class design, but weak for enterprise level implementation

    Overall Comment

    Most likely still the best designed BI / visualisation tool, easy to use. But: weak(er) as an enterprise solution.

    What one piece of advice would you give other prospective customers?

    Tableau sell via 'land and expand', mainly directly to business users. I have no issue with using a few desktop licenses, e.g. to support nice looking presentations. But we were reluctant to roll-out on a corporate / enterprise level at the end - doesn't scale up nicely in my opinion.

    What do you like most about the product or service?

    Tableau still has the best design of all the visualisation tools: Their charts look stunning, right out of the the box. All th eimportant design principles (Tufte & Co.) have been incorporated.

    What do you dislike most about the product?

    Doesn't scale well. Transformation from Tableau Desktop to Server etc. difficult

    What one thing do you wish the vendor did differently?

    n/a

    If you could start over, what would your organization do differently?

    n/a


  • 5 out of 5.0, Reviewed

    Product(s): Tableau Desktop

    Tableau - They really helped...

    Overall Comment

    We were very statisfied with the relationship built with this vendor. We had some difficulties starting up the practice and Tableau representatives in our aera helped us by giving us some "informal" training.

    What one piece of advice would you give other prospective customers?

    Don't be afraid to experiment with the free licenses before comitting to buy the product. Even during this "free phase", Tableau helped us understand their product(s) and even dispatched an engineer to "make it work".

    What do you like most about the product or service?

    The fact that they maintain a relationship not by pushing you to buy more licenses or different kind of products but by helping you making good use of their solution.

    What do you dislike most about the product?

    The fact that you will havde a hard time renewing your licenses if you missed the renewal window.

    What one thing do you wish the vendor did differently?

    Booked meetings with current customers.

    If you could start over, what would your organization do differently?

    We would ask the vendor to help us starting from the beginning. We waited a little bit before asking for help. They are really willing to help their customer and that makes a difference in the relationship between both parties. I also would have liked to see other implementations and talk to current customers. It's always a good thing to ask others for their pain points et the pitfall..


  • 4 out of 5.0, Reviewed

    Product(s): Tableau Desktop

    Implementation was very handy and motivate great innovation on both users and developers

    Overall Comment

    Technically it works very well. Actually it provides a great environment for both users and technical staffs. The Cons side is that may be because they are so hot now on the market, their response to customer may be a little bit passive.

    What one piece of advice would you give other prospective customers?

    Key is on internal users reqiurements and data structure

    What do you like most about the product or service?

    Easy to learn, flexible and lots of template to start up

    What do you dislike most about the product?

    NA

    What one thing do you wish the vendor did differently?

    More proactive support and flexibility on license model

    If you could start over, what would your organization do differently?

    Strengthen the users requirements and data structure first

    Service & support - overall comment

    NA


  • 4 out of 5.0, Reviewed

    Product(s): Tableau Desktop

    In the box BI tool

    Overall Comment

    Easy to install on desktop, easy to use for simple reports. Has a high learning curve to do complicated reportin

    What one piece of advice would you give other prospective customers?

    Message your data first before creating any reports

    What do you like most about the product or service?

    Ones set up business user can easly use the tool.

    What do you dislike most about the product?

    The set of data we need to maintain to allow user to query their data.

    What one thing do you wish the vendor did differently?

    incorporate our reports

    If you could start over, what would your organization do differently?

    Have a set time period set aside for this project

    Service & support - overall comment

    They were fairly good at responding to simple question


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(110)
3.9

Ability to understand your organization's needs

(117)
4.0

Timely and complete response to product questions

(123)
4.3

Pricing and contract flexibility (pricing and terms)

(109)
3.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(135)
4.2

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

12 months or more

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(89)
3.9

Ease of integration using standard APIs and tools

(92)
3.8

Quality and availability of end-user training

(133)
4.2

Ease of deployment

(131)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(133)
4.2

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(116)
4.2

Quality of technical support

(119)
4.1

Quality of peer user community

(118)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(147)
4.3

Collaboration & Social BI

(87)
3.7

Mobile Exploration and Authoring

(95)
3.8

Interactive Visual Exploration

(135)
4.6

Analytics Dashboards

(143)
4.6

Self-Contained Extraction, Transformation & Loading (ETL) & Data Storage

(59)
3.4

Ease of use to deploy and administer

(73)
4.3

Ease of use for content authors

(73)
4.3

Ease of use for content consumers

(75)
4.5

Publishing Analytic Content

(72)
4.4

Embedding Analytic Content

(68)
4.1

Embedded Advanced Analytics

(63)
3.8

Self-Service Data Preparation

(72)
3.8

Governance and Metadata Management

(52)
3.3

Data Source Connectivity

(74)
4.3

Security and Use Administration

(67)
3.7

Cloud BI

(62)
3.9

BI Platform Administration

(115)
4.1
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Vendor/Product Selection

Application Lead

Functional Assessment

Executive Sponsor

Vendor Management

Development/Integration

Rollout and Install

Maintenance and Support

Analytics Team Leader

Analytics User

Data Steward

Business Analyst

User Training

Data Scientist

Other...


Why did you purchase a BI and Analytics Platforms solution?

Enhance decision making

Create internal/operational efficiencies

Improve business process outcomes

Drive innovation

Improve business process agility

Improve customer relations/service

Drive revenue growth

Reduce time to market

Cost management

Improve compliance and risk management

Improve supplier or partner relations

Other...


What other vendors were considered?

Microsoft

Qlik

MicroStrategy

SAP

Qlik 

SAS

Tableau

Oracle

IBM

Birst

Alteryx

Tibco Software

Information Builders

Pentaho

Domo

IBM 

GoodData

Logi Analytics

Open Text (Actuate)

Salesforce

TIBCO Software

Yellowfin

Datameer

Datawatch

Pyramid Analytics

Splunk

BeyondCore

Dundas Data Visualization, Inc

Halo

iDashboards

Insightsoftware.com

Lavastorm

Prognoz

Rapid Insight

Sisense

ThoughtSpot

Other...


What were the key factors that drove your decision for selecting the vendor?

Ease of use

Overall cost

Product functionality and performance

Data access and integration

Report design complexity

Integrates with information infrastructure (database, middleware)

Ability to support large amounts data

Functionality

Availability of skills

Superior Mobile BI capabilities

Product roadmap and future vision

Bundled or integrated with a product already installed

Product quality (stability, reliability, free from bugs)

Ability to support large number of concurrent users

Support capabalities

Ability to embed analytics content in a portal, process or application

References

Integrates with collaboration infrastructure

Cloud deployment

Pre-existing relationships

Strong services expertise

SME / Departmental Support

Robust SDK

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Latin America

Asia/Pacific

EMEA

APAC