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Tableau

4.2 out of 5.0 (128 ratings)

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We have aggregated ratings data on Tableau but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Tableau Desktop,Tableau Server,Tableau Dashboards

    Quality product that is very well received by business users

    Overall Comment

    Easy to work with and easy to deploy

    What one piece of advice would you give other prospective customers?

    Your underlying data structures still need to be built and well defined before Tableau can deliver value

    What do you like most about the product or service?

    The business finds this easy to use and loves the results - it delivers what we wanted

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Broader offering of functionality

    If you could start over, what would your organization do differently?

    Nothing

    Product capabilities - overall comment

    Tool meets its goals in terms of functionality

    Service & support - overall comment

    Very solid support to date

    Integration & Deployment - Overall comment

    Pretty straightforward with no major issues or surprises


  • 5 out of 5.0, Reviewed

    Product(s): Tableau Dashboards

    End users are pleased with the outcome of the implementation

    Overall Comment

    Ease of product use. Vendor technical support availability

    What one piece of advice would you give other prospective customers?

    Apply phase implementation method vs. on big phase

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    Ease of navigation can be improve

    What one thing do you wish the vendor did differently?

    Educate us on the licensing options

    If you could start over, what would your organization do differently?

    Secure business dedicated resources

    Service & support - overall comment

    Outstanding. Available and Knowleadgeable

    Integration & Deployment - Overall comment

    We integrated tableau very well with our SQL Data Warehouse


  • 3 out of 5.0, Reviewed

    Product(s): Tableau Desktop,Tableau Server

    Continuous end-user training is critical for BI tool success

    Overall Comment

    End user training was overlooked during the initial implementation

    If you could start over, what would your organization do differently?

    Set the proper expectation and plan to for the task force to do the continuous end-user training on the tool

    Service & support - overall comment

    Tableau does not provide very comprehensive end-user training, we have to go out to schedule training courses


  • 4 out of 5.0, Reviewed

    Product(s): Tableau Server

    Tableau, but on the web

    Overall Comment

    The experience for the business user and dashboard developers is quite good. There are some administrative challenges, but nothing really serious. Being able to easily share Tableau dashboards is great, and we have been able to create amazing solutions for our business users through sets of dashboards exposed through sharepoint.

    What one piece of advice would you give other prospective customers?

    Have an administrator who understands powershell and how to customize administrative scripts. Also, spend extra time on understanding the size of your workload so you can really size the servers correctly (so you can understand costs).

    What do you like most about the product or service?

    The product is very friendly for the end user and dahsboard developer, and easy to pick up for those without a lot of experience in analytics and dashboarding.

    What do you dislike most about the product?

    It can be difficult to get the dashboards "just right," though that is more a challenge with Tableau Desktop than Server. The Server platform works well, but it is limited in the dashboard functionality it supports without having Desktop.

    What one thing do you wish the vendor did differently?

    The Tableau solution doesn't always push the analytics into the database as much as we desire. So we end up writing custom SQL in Tableau to get the peformance we need (when working with huge data sets).

    If you could start over, what would your organization do differently?

    We had difficulty sizing our (virtual) servers, and ended up having to scale them up (at an additional license cost) before we could roll out to large numbers of users. We should have done more work with Tableau to understand the proper server sizing up front.

    Service & support - overall comment

    We found generally Tableau service and support is quite good. But, as with most all vendors, there are times where things could be even better.


  • 5 out of 5.0, Reviewed

    Product(s): Tableau Desktop

    Thrilled, moved from free version to desktop professional & now Tableau Server in 6 months.

    Overall Comment

    Excellent. Tried free version through university affiliation and then bought Professional Desktop license. Then expanded to a second desktop license and now moving to Tableau server with 2 more desktop professional license and 10 interactor licenses. Very please with ease of use and ability to add one interactor at a time for scaleability. Option on table for higher level management to move to Tableau Enterprise as users increase in my organization and at sister organizations.

    What one piece of advice would you give other prospective customers?

    Go to Tableau and view free training videos from the Tableau site. Also join or form a user group so as to collaborate and share ideas.

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    Annual Legacy cost. Also, purchase cost is higher than Qlik and Microsoft Power BI (but seemed to provide better value)

    What one thing do you wish the vendor did differently?

    Cost structure seemed purposely vague/confusing. Tableau Public and *.edu use are free, $1K Tableau Personal (don't buy, too limiting), $2K Desktop Professional, $1K Interactor license for each person to connect to a server with min initial buy of 1 desktop professional and 10 interactor licenses for a Tableau Server capability. Tableau Enterprise $325K.

    If you could start over, what would your organization do differently?

    Address back office IT speed bumps from my internal organization regarding the implementation of Tableau Server earlier in the process would have cut 1-3 months off the schedule.

    Service & support - overall comment

    Tableau reps very knowledgable and personnable


  • 5 out of 5.0, Reviewed

    Product(s): Tableau Dashboards

    Initial capability limitations matured into an excellent BI experience

    Overall Comment

    Tableau has shown an excellent ability to listen to feedback, evolve their products and execute. Overall and in comparison to some of Tableau's BI peers, the Tableau platform is easy to use both for IT professionals, data analysts and business end users.

    What one piece of advice would you give other prospective customers?

    Tableau's platform allows customers to be agile in their BI execution; use that agility to rapid go from proof-of-concept, to pilot, to scale

    What do you like most about the product or service?

    The user experience of the product is one of its best features

    If you could start over, what would your organization do differently?

    More seeking opportunities to identify areas of opportunity demonstrating BI and advanced analytics

    Service & support - overall comment

    Tableau is very open to listening to concerns


  • 4 out of 5.0, Reviewed

    Product(s): Tableau Desktop,Tableau Online

    great product to meet our engineering requirements to create metrics.

    Overall Comment

    Very knowledgeable team and easy to implement solution.

    What one piece of advice would you give other prospective customers?

    have your detailed requirements at hand for more focused support.

    What do you like most about the product or service?

    ease of use.

    What one thing do you wish the vendor did differently?

    nothing.

    If you could start over, what would your organization do differently?

    nothing.

    Service & support - overall comment

    knowledge and ease of use.


  • 3 out of 5.0, Reviewed

    Product(s): Tableau Server

    Fantastic desktop tool, server is just ok.

    Overall Comment

    Tableau is very good at self-service BI on an individual basis. However, their server, sharing, and enterprise features are not great yet.

    What one piece of advice would you give other prospective customers?

    Think of your entire company's needs and weigh all of them. Don't just look at attractive features.

    What do you like most about the product or service?

    super easy to use

    What do you dislike most about the product?

    security features are still basic. It cannot partition work by region or handle large loads in an organized manner well.

    What one thing do you wish the vendor did differently?

    Better ability to scale to a large enterprise.

    If you could start over, what would your organization do differently?

    Have our company think broader than just self-service. Don't just look at attractive features. I would go elsewhere.

    Product capabilities - overall comment

    Server

    Service & support - overall comment

    Support is fantastic. Cognos support is generally very good and knowledgeable. I like working with their support more than that of a couple of the other analytic vendors on this list :).

    Integration & Deployment - Overall comment

    Deployment is very easy.


  • 4 out of 5.0, Reviewed

    Product(s): Tableau Desktop,Tableau Server

    True End User Product.

    Overall Comment

    Great product. Very user-friendly. Limited need for IT staff.

    What one piece of advice would you give other prospective customers?

    Get the server license if you plan to roll out to larger consumer base.


  • 4 out of 5.0, Reviewed

    Product(s): Tableau Desktop

    Powerful tool to mine data for meaning.

    Overall Comment

    Very good online training videos.

    What one piece of advice would you give other prospective customers?

    The biggest problems are outside the tool. Do you have the process maturity to collect and feed the data into your tool? Is your leadership ready to manage by data?

    What do you like most about the product or service?

    Who doesn't like a great vis! being able to see 5+ dimensions in one Vis may be too noisy to present but helps me identify relationships far faster.

    What do you dislike most about the product?

    While it is possible for non-tech people to learn it is complicated. Tough for infrequent users to keep their skills current.

    What one thing do you wish the vendor did differently?

    Make it easier to contract training hours direct from vendor.

    If you could start over, what would your organization do differently?

    have more departments buy and train at once.

    Service & support - overall comment

    haven't needed any.

    Integration & Deployment - Overall comment

    Deployment was easy. We did not integrate directly. Data imported through spreadsheets


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(96)
3.9

Ability to understand your organization's needs

(102)
4.0

Timely and complete response to product questions

(108)
4.3

Pricing and contract flexibility (pricing and terms)

(95)
3.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(119)
4.2

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

12 months or more

6 - 9 months (<9)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(78)
3.9

Ease of integration using standard APIs and tools

(82)
3.9

Quality and availability of end-user training

(116)
4.2

Ease of deployment

(115)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(115)
4.1

Did you purchase a support package from vendor?

Yes

No


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(102)
4.2

Quality of technical support

(104)
4.1

Quality of peer user community

(104)
4.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(128)
4.3

Collaboration & Social BI

(73)
3.8

Mobile Exploration and Authoring

(85)
3.8

Interactive Visual Exploration

(117)
4.6

Analytics Dashboards

(124)
4.6

Self-Contained Extraction, Transformation & Loading (ETL) & Data Storage

(48)
3.5

Ease of use to deploy and administer

(56)
4.3

Ease of use for content authors

(60)
4.3

Ease of use for content consumers

(61)
4.5

Publishing Analytic Content

(57)
4.4

Embedding Analytic Content

(54)
4.1

Embedded Advanced Analytics

(49)
3.8

Self-Service Data Preparation

(57)
3.9

Governance and Metadata Management

(44)
3.4

Data Source Connectivity

(59)
4.3

Security and Use Administration

(53)
3.8

Cloud BI

(57)
3.9

BI Platform Administration

(107)
4.1
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Technical Assessment

Vendor/Product Selection

Functional Assessment

Development/Integration

Executive Sponsor

Vendor Management

Rollout and Install

Maintenance and Support

Analytics Team Leader

Data Steward

User Training

Analytics User

Business Analyst

Data Scientist

Other...


Why did you purchase a BI and Analytics Platforms solution?

Enhance decision making

Create internal/operational efficiencies

Improve business process outcomes

Drive innovation

Improve business process agility

Improve customer relations/service

Drive revenue growth

Reduce time to market

Cost management

Improve compliance and risk management

Improve supplier or partner relations

Other...


What other vendors were considered? Multiple responses allowed.

Microsoft

Qlik

MicroStrategy

Qlik 

SAP

Tableau

SAS

Oracle

IBM

Birst

Alteryx

Tibco Software

Information Builders

Pentaho

IBM 

Domo

GoodData

Open Text (Actuate)

Salesforce

Logi Analytics

TIBCO Software

Datameer

Datawatch

Splunk

Yellowfin

Halo

iDashboards

Insightsoftware.com

Lavastorm

Prognoz

Pyramid Analytics

ThoughtSpot

Other...


What were the key factors that drove your decision for selecting the vendor?

Ease of use

Overall cost

Product functionality and performance

Data access and integration

Report design complexity

Integrates with information infrastructure (database, middleware)

Ability to support large amounts data

Functionality

Availability of skills

Superior Mobile BI capabilities

Product roadmap and future vision

Bundled or integrated with a product already installed

Product quality (stability, reliability, free from bugs)

References

Ability to embed analytics content in a portal, process or application

Support capabalities

Ability to support large number of concurrent users

Integrates with collaboration infrastructure

Cloud deployment

Pre-existing relationships

SME / Departmental Support

Strong services expertise

Robust SDK

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Latin America

Asia/Pacific

Europe, Middle East and Africa

EMEA

APAC