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TIBCO Software

4.2 out of 5.0 (33 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): TIBCO Spotfire

    user adoption was OK, tool need to keep improving

    Overall Comment

    need to improve mobile supported formats and maps / geo functionalities

    What one piece of advice would you give other prospective customers?

    Take it, it's the best Product x cost

    What do you like most about the product or service?

    completeness

    What do you dislike most about the product?

    graphics on maps and mobile

    What one thing do you wish the vendor did differently?

    improve mobile support


  • 3 out of 5.0, Reviewed

    Product(s): TIBCO Spotfire

    Great Start, but Losing Ground in the Highly Competitive Advanced Analytics Tool Market

    Overall Comment

    When first purchasing the tool, we felt it was very affordable and clearly the best tool on the market in roughly 2013. We were sold licenses to other components of the software that we neither used nor needed. Also, in trying to combine various licenses across the enterprise, we ran into an issue where we owned 2 versions of the same product, but one was rebranded as part of another vendor package. We could not get either Tibco or the other vendor to allow us to combine licenses. This was a frustration. Also, currently the response time for enhancement requests has gone down hill since the original CEO or Tibco left the company and the second CEO took lead. Focus seems to be on other, newer Tibco software acquisitions and not on the Spotfire tool. One huge disconnect is the slow data connector to Teradata and the inability for Tibco to upgrade this driver to Teradata. Also, Spotfire is touted as being able to handle large data sets, however, we have found that processing bottlenecks occur especially in the desktop version, where data must be essentially cached in Spotfire before visualizations work. In addition, default packet size configurations on the Spotfire side, does not optimize Client to Server round trips especially when leveraging high bandwidth networks. Manual trial and error configuration can be done for optimization, but it is not user friendly by any means. A self-service tool like Spotfire should be smarter than this and regulate itself based on Server, Network and other enviornment variables to maximize performance.

    What one piece of advice would you give other prospective customers?

    Watch Tibco and their upkeep of Spotfire or the lack thereof. See what they are focusing on. Other vendors like Tableau, Microsoft, and others (see Gartner's Magic Quadrant) are taking away market share now for a reason. If Tibco does not wake up in this market and start putting real dollars towards Spotfire, then they will continue to fall behind their competitors and for valid reasons. The competitiveness of this market is fierce and any vendor who lets up on providing innovations and prompt responses to customer needs will be left in the dust in my opinion.

    What do you like most about the product or service?

    It is fairly easy to use and accomodates most of our needs. Especially for organizations who are immature in Advanced Analytics, this tool will help with Descriptive Analytics as well as some basic Predictive Analytics. A good way to get your feet wet in the analytical space.

    What do you dislike most about the product?

    Poor response time for enhancement requests, vendor does not seem to listen or prioritize customer's needs. No major releases with significant and innovative changes for a long time...not keeping up with competitors...

    What one thing do you wish the vendor did differently?

    Invest more dollars into Tibco, especially in making connectors more efficient and performant. Also, to take a look at the underlying architecture, especially how data is loaded before visualizations and optimize load and run times to reduce user wait time.

    If you could start over, what would your organization do differently?

    Make sure that we have a tight relationship with Tibco and that they are fully engaged, long-term, in making Spotfire the top Analytical Visualization tool on the market. Have a strong vendor management program around Spotfire, to provide pressure to make changes and enhancements to accomodate changing data visualization needs. Make sure Tibco is not rebranding and reselling their toolsets under a different vendor, if they are, then make sure that we don't already own any of their toolsets. We could not have anticipated a change in the CEO, but we could have made sure that we facillitated a "C" level relationship between both of our companies so that we could influence strategy more. I also wish we would have tested large machine produced datasets with Spotfire before going all in and having thousands of users on it that have needs to create visualizations around datasets in the Terabytes.

    Service & support - overall comment

    Not satisfied with the timeliness and the current response to enhancement requests.


  • 5 out of 5.0, Reviewed

    Product(s): TIBCO Spotfire

    Spotfire provides advanced BI at an affordable cost and a moderate learning curve.

    Overall Comment

    We have had very good luck wth Spotfire and it has been easily adopted by our user community.

    What one piece of advice would you give other prospective customers?

    Carefully look over the Spotfire licensing model before making your final decisions regarding the number and type of licenses you need.

    What do you like most about the product or service?

    Ease of use and the quality of the visualizations produced.

    What do you dislike most about the product?

    The licensing model makes no sense.

    What one thing do you wish the vendor did differently?

    Better licensing model.

    If you could start over, what would your organization do differently?

    Do more end user training earlier on in the implementation.

    Product capabilities - overall comment

    Spotfire integrates very well with our data warehouse structure.

    Service & support - overall comment

    We are pleased with the service and support we get from Tibco Spotfire.

    Integration & Deployment - Overall comment

    The integration of Spotfire is fairly straightforward.


  • 5 out of 5.0, Reviewed

    Product(s): TIBCO Spotfire

    Easily visualize complex data

    Overall Comment

    Extreme ease of use and mature user interface made complex visualization of complex data simple and easy to explain to end users.

    What one piece of advice would you give other prospective customers?

    I would definitely recommend trying it.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    I would like to have a better management of data upload for no db based report.

    What one thing do you wish the vendor did differently?

    Better user documentation. Documentation by use cases are lacking.

    If you could start over, what would your organization do differently?

    I would try using this product rather than trying to build something using a product like Excel.

    Service & support - overall comment

    Overall support was good.

    Integration & Deployment - Overall comment

    Integration was simple for the use case I had tried.


  • 5 out of 5.0, Reviewed

    Product(s): TIBCO Spotfire

    TIBCO Spotfire is an intuitive, self-service, one-stop shop for all your analytics needs.

    Overall Comment

    TIBCO Spotfire has enormous depth as an analytics product. As business requirements deepen in complexity, the product always delivers the required functionality and flexibility to adapt, at both the data and analysis ends of the spectrum. it provides traditional data visualisations, a very human-centric focus on data analytics, advanced data services and connectors, a front-end API driven by IronPython, front-end JavaScript integration, an SDK driven by C#, fully integrated R, inline SAS and MatLab and a host of built-in statistical and analytics functions and programs. It is also easy to hand over to business teams for self-service maintenance and ongoing solution development. Once business users get the Spotfire bug (an easy and common occurrence), they develop a passion and enthusiasm for the product that actually enhances their work lives, as well as the processes and customer needs they serve. Spotfire supports traditional BI alongside more advanced data science and machine learning implementations.

    What one piece of advice would you give other prospective customers?

    First, look closely at Spotfire's feature set; it is often underestimated. There is more than one audience in your organisation for Spotfire and don't be limited by one particular focus. Second, after purchasing Spotfire, invest in training and engage the right people to get the most from Spotfire's advanced analytics features, which are just as relevant to mainstream BI as they are to forntier data science. Third, use it widely!

    What do you like most about the product or service?

    I love Spotfire's depth of functionality and the power it gives me, particularly through IronPython scripting and R, to find innovative solutions for our customers and, importantly, self-service solutions for our business teams.

    What do you dislike most about the product?

    I think the visualisation set could be richer, but then Spotfire can hook into the d3.js library, opening up as rich a set of visualisations as you would ever need.

    What one thing do you wish the vendor did differently?

    If I had one criticism of the vendor, it would be that it doesn't provide enough documentation on some of the more advanced features of the product, although I think this is improving and there are lots of bloggers out there and a very active Spotfire community to help.

    If you could start over, what would your organization do differently?

    If we could start over, we would accelerate the rollout of Spotfire use in the organisation, blending its use as both a solid, centralised analysis tool and a powerful individual analysis tool. We would also more aggressively exploit its advanced data science capabilities.

    Product capabilities - overall comment

    TIBCO Spotfire has enormous depth as an analytics product. As business requirements deepen in complexity, the product always delivers the required functionality and flexibility to adapt, at both the data and analysis ends of the spectrum. it provides traditional data visualisations, a very human-centric focus on data analytics, advanced data services and connectors, a front-end API driven by IronPython, front-end JavaScript integration, an SDK driven by C#, fully integrated R, inline SAS and MatLab and a host of built-in statistical and analytics functions and programs. It is also easy to hand over to business teams for self-service maintenance and ongoing solution development. Once business users get the Spotfire bug (an easy and common occurrence), they develop a passion and enthusiasm for the product that actually enhances their work lives, as well as the processes and customer needs they serve. Spotfire supports traditional BI alongside more advanced data science and machine learning implementations.

    1 of 1 peer(s) found this review helpful.


  • 5 out of 5.0, Reviewed

    Product(s): TIBCO Spotfire

    Implementation ease and adoption exceeded expectations and lead to additional usage.

    Overall Comment

    Spotfire was initially adopted for a specific solution based on its capabilities. The ease of use and speed of new source implementation quickly extended to other areas driven by business demand.

    What one piece of advice would you give other prospective customers?

    Consider user group segmentation and how to manage configurations effectively across similar but groups with different needs.

    What do you like most about the product or service?

    Product stability and resource utilization has been exceptional while running on a windows platform. The support team have demonstrated good product knowledge and were highly responsive in offering design solutions as well as addressing environmental issues we had. TIBCO have a frequent hot fix process to address issues and this has proven to be pretty painless and is even available, for the most part on a hot environment. Certain parts of the upgrade to the web server will require an IIS restart.

    What do you dislike most about the product?

    While not specifically a Spotfire product issue, but the ease that Spotfire, and other tools enable self discovery, it can be easy for users to create reports with large data sets, that they are inclinded to do which moves a lot of data unnecessarily or causes them to report that performance is poor. It is necessary to have the report data link designer to have row limit filters or data select filters that do not cause excess data selections.

    What one thing do you wish the vendor did differently?

    Product has many capabilities but would like a means to segment business groups and multiple data sources through security to limit access and increase flexibility inside separate groups. After reading details on the most recent 7.5 release, I see this seems to have been achieved.

    If you could start over, what would your organization do differently?

    Plan for a larger footprint and more capacity on the servers as the adoption and extension was faster than forecast.

    Service & support - overall comment

    Working with many SW vendors, experiences vary a lot but the experience with TIBCO has been that some support agents are exceptional consultants and all others are just great. Timely and helpful and clear in communications, actions and next steps.

    Integration & Deployment - Overall comment

    All product installations were flawless. Product upgrades have similarly gone well, although there is always some post upgrade configuration work in each case.


  • 4 out of 5.0, Reviewed

    Product(s): TIBCO Spotfire

    A very powerful product that can drive innovation - if you can afford it.

    Overall Comment

    A very powerful product that has become largely adopted within the organisation for a number of use cases - some of which have been 'game changing'. The relatively minimal IT support requirement has been hugely important in the ability to drive adoption and innovation. The agressive product development of Spotfire has continued to keep us engaged over the years (e.g. mapping, TERR, in-DB, custom themes). On the downside, the high cost means we only have a very small percentage of employees with pro licenses - other products that are more cost effective to roll out to everyone are therefore being considered.

    What one piece of advice would you give other prospective customers?

    For business critical reports/dashboards - its better to have some dedicated super users of Spotfire who can build a depth of knowledge of the product over a large group of occasional users.

    What do you like most about the product or service?

    The flexibility to use for many different use cases. The combination of the expression language, python, R etc. mean you can really come up with innovative solution.

    What do you dislike most about the product?

    The information designer - its starting to look very dated and most people do not find it very intuitive. Compared to the functionality in more recent products like Power BI, its becoming a constraint for casual users to adopt Spotfire.

    If you could start over, what would your organization do differently?

    Establish clearer protocols for supporting the application from a technical standpoint. We currently have very few people with a depth of knowledge to support technical issues, perform upgrades and use the API. Often left to business users to cover the gaps. We would have probably created a 'devops' team capable of covering all technical needs and working closely with business users.


  • 4 out of 5.0, Reviewed

    Product(s): TIBCO Spotfire

    Meeting Analytics and Visualization needs for diverse community of end users

    Overall Comment

    No bad experiences.

    What one piece of advice would you give other prospective customers?

    Works well for scientific and engineering community of end users.

    What do you like most about the product or service?

    n/a

    What do you dislike most about the product?

    n/a

    What one thing do you wish the vendor did differently?

    n/a

    If you could start over, what would your organization do differently?

    Look at other uses of the software besides only for the scientific and engineering community. See more applications for business end users and starting to build out use cases.

    Integration & Deployment - Overall comment

    Took over existing system that was already integrated.


  • 4 out of 5.0, Reviewed

    Product(s): TIBCO Spotfire

    The technology has given us the transparency we lacked across the organization.

    Overall Comment

    Overall a great technology platform to start our analytics revolution for the services we offer our clients and internal customers.

    What one piece of advice would you give other prospective customers?

    Focus more on adoption at inception.

    What do you like most about the product or service?

    The power for the analyst persona to leverage this tool is great.

    What do you dislike most about the product?

    Training of varying products ranges.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Focused more on adoption at inception

    Service & support - overall comment

    Turn around times for any issues or questions was fast.

    Integration & Deployment - Overall comment

    Also been able to support and roll out changes to our company without assistance from vendor.


  • 4 out of 5.0, Reviewed

    Product(s): TIBCO Spotfire

    Easy to use , integration , results in a short space of time , good product support

    Overall Comment

    Easy to use and results in a short period of time

    What one piece of advice would you give other prospective customers?

    do a test with real data for ease of use and obtain short-term results

    What do you like most about the product or service?

    To adopt the use of a product in an organization, both are important - a good product and good support, besides the product in a short period of time gets results.

    What do you dislike most about the product?

    Technically, the administration of the server side is missing or it does not know how to perform the administration of TIBCO product on which it rests. Some operational aspects are not very intuitive and you need a little help to get started with.

    If you could start over, what would your organization do differently?

    take the same solution


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(23)
4.2

Ability to understand your organization's needs

(30)
4.1

Timely and complete response to product questions

(30)
4.3

Pricing and contract flexibility (pricing and terms)

(25)
4.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(29)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(17)
3.5

Ease of integration using standard APIs and tools

(23)
3.9

Quality and availability of end-user training

(29)
3.9

Ease of deployment

(28)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(32)
4.2

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(31)
4.4

Quality of technical support

(30)
4.2

Quality of peer user community

(25)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(33)
4.4

Collaboration & Social BI

(20)
3.5

Mobile Exploration and Authoring

(18)
2.7

Interactive Visual Exploration

(30)
4.5

Analytics Dashboards

(31)
4.6

Self-Contained Extraction, Transformation & Loading (ETL) & Data Storage

(8)
4.1

Ease of use to deploy and administer

(9)
4.1

Ease of use for content authors

(9)
4.3

Ease of use for content consumers

(9)
4.2

Publishing Analytic Content

(9)
4.4

Embedding Analytic Content

(8)
4.3

Embedded Advanced Analytics

(8)
4.3

Self-Service Data Preparation

(8)
3.8

Governance and Metadata Management

(7)
3.9

Data Source Connectivity

(9)
3.9

Security and Use Administration

(9)
4.1

Cloud BI

(4)
3.0

BI Platform Administration

(25)
4.2
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Development/Integration

Technical Assessment

Vendor/Product Selection

Rollout and Install

User Training

Functional Assessment

Vendor Management

Maintenance and Support

Analytics User

Analytics Team Leader

Executive Sponsor

Data Steward

Business Analyst

Data Scientist

Other...


Why did you purchase a BI and Analytics Platforms solution?

Create internal/operational efficiencies

Enhance decision making

Improve business process outcomes

Improve business process agility

Improve customer relations/service

Drive innovation

Drive revenue growth

Improve compliance and risk management

Reduce time to market

Cost management

Improve supplier or partner relations

Other...


What other vendors were considered?

Tableau

Qlik

IBM

Microsoft

Oracle

SAP

SAS

MicroStrategy

IBM 

Pentaho

Tibco Software

Alteryx

Antivia - DecisionPoint Enterprise

Attivio

GoodData

Salesforce

Splunk

Other...


What were the key factors that drove your decision for selecting the vendor?

Ease of use

Product functionality and performance

Ability to support large amounts data

Overall cost

Data access and integration

Integrates with information infrastructure (database, middleware)

Product roadmap and future vision

Report design complexity

Ability to support large number of concurrent users

Integrates with collaboration infrastructure

Support capabalities

Availability of skills

Functionality

Pre-existing relationships

Strong services expertise

Ability to embed analytics content in a portal, process or application

References

Robust SDK

Bundled or integrated with a product already installed

Product quality (stability, reliability, free from bugs)

SME / Departmental Support

Superior Mobile BI capabilities

Other...


In which region(s) did your deployment take place?

North America

EMEA

Europe, Middle East and Africa

Latin America

APAC

Asia/Pacific