5 out of 5.0, Reviewed Sep 5, 2016
Excellent functionality at a very competitive price. Ease of working with the supplier. Excellent support all the way through the process and very responsive to any issues that arose. Technical development of the software is relatively straightforward and does not require significant and specialized training of staff as both users or developers
Support from Yellowfin is excellent and we haven't (so far) met an issue that could not be resolved.
Out of the box colour scheme!
Ensure training material keeps pace with version updates
Best support of any IT supplier I have worked with in last 10 years
5 out of 5.0, Reviewed Aug 27, 2016
When we started working with Yellowfin they were not listed in Gartner's MQ so we were uncertain about the tool, we made a thorough tool testing process and we chose it from a large list. At first, we shortlisted taking into account usability factors and the ability to be embedded, then we took care of the price, we found Yellowfin to be a good balance. We also liked that the pricing model was simple and that they were straightforward to discuss everything, also at that time, not sure if still today, it was a plus that we could create everything from the web browser. Right now what I appreciate most is the feeling that we can trust the software and the people behind.
Go further than the Gartner MQ, we found our tool outside it. Keep a focus on ease of use and centre your solution around users, please don't select your tool just for technical reasons. Finally, take into account that you will be dealing with the BI solution for the mid and long-term so select a vendor that you feel you can trust and a tool that you feel you will want to use again and again.
Ease of use, the people, aesthetics and pricing (in that order)
That it is not well-known
It would be nice if they could answer our support tickets quicker, because we are on very different time zones we have a delay on answers.
We would worry less about the technical part of the project and more about the actual user needs. We happen to have put a lot of effort in some dashboards that after sometimes were not actually used by our users, we put a good deal of attention to the technical details of the tool we selected, e.g. that it had geographic capabilities, that it had an in-memory database (that we actually did not use), (fortunately) that it was easy to use, etc. but we ignored the actual users. At this point, aI would go for talking more with end-users.
It has capabilities according to its price, if you compare with other vendors like Tableau or Qlikview they have some capabilities, that you actually don't use, but other people brag about.
Overall service is great, however the support sometimes takes time due to time zone lag.
It connected well to the required databases.