The Business Process Automation Tools market is the natural evolution of the earlier Intelligent Business Process Management Suites (iBPMS) market, adding more capabilities for greater intelligence within business processes. The Business Process Automation Tools have enhanced their core offerings by acquiring or building adjacent capabilities such as low-code application development, process mining, task mining, document management, AI/ML and process analytics.

Business Process Automation Tools

Gartner defines business processes as the coordination of the behavior of people, systems and things to produce specific business outcomes. "Things" in this context refers to devices that are part of the Internet of Things (IoT). A BPM platform minimally includes: a graphical business process and/or rule modeling capability, a process registry/repository to handle the modeling metadata, a process execution engine and a state management engine or rule engine (or both). The three types of BPM platforms — basic BPM platforms, business process management suites (BPMSs), and intelligent business process management suites (iBPMSs) — can help solution architects and business outcome owners accelerate application development, transform business processes, and digitalize business processes to exploit business moments by providing capabilities that manage different aspects of the business process life cycle.

Business Process Management Platforms

Business Process Management (BPM) Tools & Software

BPM-platform-based case management frameworks are configurable "apps" meant to help solution architects accelerate the delivery of unique and flexible case management solutions. Case management frameworks (CMFs) are commercial software offerings designed to reduce the time and complexity of creating case-style process solutions by providing architectural patterns and at least some business domain capabilities "out of the box." Work is caselike when each work item — each case — requires unique handling, involving complex interactions between content, people, transactions and business or regulatory policies in order to deliver an optimal outcome.  Case-style processes do not progress in a serial or completely predictable fashion.  Rather, they often require multiple dependent workflows to be orchestrated, making them particularly complex to architect. Very often, caseworkers need the flexibility to decide the best next action for a case, rather than following a prescribed workflow.

BPM-Platform-Based Case Management Frameworks

BPM-Platform-Based CMFs (Case Management) Software

The IT process automation (ITPA) tool market is composed of solutions that automate IT processes (with increasing cross-functional organizational requirements) to improve operational efficiency, mitigate operational risk, reduce costs, offset the negative effects of complexity and improve standards enforcement. ITPA tools function primarily at the IT services level. They coordinate the execution of work, sequence the timing of subordinate workflow and scripts, and orchestrate the delivery of multiple tasks and services across different IT groups and models.

IT Process Automation

IT Process Automation (ITPA) Software

Top PMG Digital Business Platform Competitors and Alternatives - Gartner 2022

Bizagi Modeler

Bizagi

Appian

Pega Workforce Intelligence

Pega

Pipefy

Axon Ivy

PMG Digital Business Platform

NewgenONE Digital Transformation Platform

Newgen

Bizagi Studio

AuraQuantic

AURA

Genpact Cora

Genpact

30B + USD

3B - 10B USD

<50M USD

50M - 250M USD

10B - 30B USD

500M - 1B USD

1B - 3B USD

Gov't/PS/ED 50,000 + Employees

Manufacturing

Finance

Healthcare

Services

Energy and Utilities

Government

Software Asset Manager

PMG Digital Business Platform provides the capability to create powerful workflows.
Automation, human actions or integration third party applications is very awful, the possibilities are nearly unlimited.
Didn't see for now a tool with comparable features


Other...

ServiceNow

Microsoft

Nintex

Ivanti (Cherwell)

Workday

AgilePoint

Bosch Software Innovations

BP Logix

Intalio

Project Manager

Very knowledgeable support staff and responsive to all support issues we have.  Be it an architectural, programming or system related question/issue, they get back with recommendations, suggestions or system fixes.

Automation Team Lead

The product perfectly meets our expectations, the Digital Portal helps us to develop the front end of a web portal to create our service catalog,  gives us all the features to provide a good customer experience and also to allow us to create forms with different types of inputs (simple, dynamic and complex) to collect data, with a low learning curve to do it.

Applications Analyst

Great platform that steadily improves with every release. Easier to use and powerful. Extremely responsive support.

Manager

Good customer support through our representatives and a capable platform.  Remains a solid option for building out a partially automated request system.

Active

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