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4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): NightWatchman

    A positive experience of both the Vendor and product. Should certainly be on everyone's PC Power Management short list.

    Overall Comment

    Very approachable, easy to work with from sales through to implementation. Customer support a little slow and sometimes lacked knowledge/capability to engage with uncommon issues (or those specific to our business), however this was not a problem for the majority of the time.

    What one piece of advice would you give other prospective customers?

    Implement a trial version where possible and/or see a live demo to get a proper feel for the product.

    What do you like most about the product or service?

    Simple and straightforward application, easy to implement and little maintenance required once up and running.

    What do you dislike most about the product?

    A little clunky at times, lacks the robustness feel you would get with a more polished product.

    What one thing do you wish the vendor did differently?

    Provide bette.

    If you could start over, what would your organization do differently?

    Discovery from a wider range of products as there are now 15+ alternative solutions on the market.

    Product capabilities - overall comment

    Good functionality and achieved the desired outcomes.

    Service & support - overall comment

    Good service received, occasionally support lacked, but overall OK.

    Integration & Deployment - Overall comment

    Ideally a business should have SCCM as the application integrates well, but for those without, requires less pretty GPO based approach to deploy the solution.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Software Distribution

(1)
4.0

Inventory and Software Use

(1)
4.0

Scalability

(1)
4.0

Administration and Usage

(1)
5.0

Customization

(1)
4.0

Integration

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Functional Assessment

Rollout and Install

Vendor Management

Vendor/Product Selection


Why did you purchase a client management tool solution?

Cost management

Create internal/operational efficiencies

Drive innovation


What other vendors were considered? Multiple responses allowed.

Other...


What were the key factors that drove your decision?

Ease of use

Overall cost

Product functionality and performance

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.