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4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Pivotal CRM

    Just try it!

    Overall Comment

    Good

    What one piece of advice would you give other prospective customers?

    Make sure you have working group

    What do you like most about the product or service?

    Customer data tracking points

    What do you dislike most about the product?

    Ability to integrate

    What one thing do you wish the vendor did differently?

    Provide a road map would be helpful

    If you could start over, what would your organization do differently?

    Make sure documentation is available for everything

    Product capabilities - overall comment

    Good

    Service & support - overall comment

    Good


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0
Section
1

Integration & Deployment

How long did your deployment take?

6 - 9 months (<9)


Quality and availability of end-user training

(1)
4.0
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Software Distribution

(1)
4.0

Inventory and Software Use

(1)
4.0

Scalability

(1)
4.0

Administration and Usage

(1)
4.0

Customization

(1)
4.0

Integration

(1)
4.0

Cross-Platform Support

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Maintenance and Support

User Training


Why did you purchase a client management tool solution?

Create internal/operational efficiencies

Improve business process agility


What other vendors were considered?

Microsoft


What were the key factors that drove your decision?

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.