Dec 16, 2016
BMC has a superb pre-sales team who has remained partnered with us well after our implementation. They also have a fantastic "Customer Connect" group that facilitates conversations with similar customers at various maturity levels to allow overall growth and sharing of ideas and best practices. Like all technology companies, their technical support will vary from call to call, however over the past 3 years, there has been a marked improvement in overall satisfaction with calls placed and solutions obtained. Some of BMC's products are quite complex, quite expensive, and require a substantial investment in infrastructure, so overly simple use cases can likely be achieved with less expensive products, however the value to a common product across a large organization is priceless.
Dec 7, 2016
Dec 5, 2016
Implementation of BMC for an ITSM and CM solution has been a lengthy process but very thorough and comprehensive and included valuable on-site training.
Nov 28, 2016
responsive support, stable, reliable product
Sep 19, 2016
The product itself is difficult to implement. But once implemented it does have amazing capabilities that far exceeded our expectations. As we mature in using the product we find that product adoption is the biggest roadblock to fully using this across the enterprise. That direction is starting to change as IT folks are beginning to embrace change rather than resisting change.
Apr 15, 2016
Support is easy to get and quick to respond. The product lines have a lot of capabilities and capacity, it's easy to get overwhelmed at first, stick with it and reach out the BMC Communities often for assistance. There is lots of support and help out there. Planning is the key here for implementation. We also used their consulting services to assist with installation an ramping up on some of the more complex pieces. Our account managers were always ready to step in and help with any issues, ensuring communcation continued to flow properly. Do not underestimate the solutions, support for multiple operating systems make them a powerful soution for large hetergeneous environments.
Dec 7, 2015
BMC was always there for us. They answered whatever questions we had.
Nov 5, 2015
Great support team and the product runs great with very little administration.
Nov 3, 2015
Love the help from tech support. overall versatile solution
Oct 9, 2015
Everything is very good.