4.2 out of 5 (21 Ratings)

21 Verified Reviews

BMC Client Management

Implementation is straight forward but contract negotiation is tedious

Difficult to negotiate the licensing arrangement with BMC

BMC Client Management

Implentation went extremely smooth and integration even more smoothly

We worked with an integrator that had previously assisted with a BMC Footprints implementation. Due to prior, positive experiences with the integrator we chose them again. BMC appications are solid and did exactly what we needed them to do. The integration of an asset inventory (hardware and software) into our ticketing/CMDB system was crucial to the success of our application support team.

BMC Client Management

BMC Patrol is a valuable monitoring tool for us.

The BMC Patrol software was relatively easy to install and the functionality is important for our day-to-day operations, the configuration, and set-up involved on the BMC console is somewhat tedious and time-consuming, though.

BMC Bladelogic Server Automation

Blade Logic tool does the job

Vendor support was very good.

BMC Client Management, Other...

Great Product/Poor Customer Service

Even though the tools offer significant features, dealing with their reps has been very difficult. It has been three months since engaged and we are still dealing with MSA! Very slow, poor customer focus.

BMC Client Management

Worked with a consultant to set up the system. Overall satisfied.

Good fit for a medium-sized company like ours. We were starting from stratch so we had to build some our processes along with setting up the system.

BMC Client Management

Getting used to system but lacks features

Good software but lacks some features for OS X. Little hard to learn without training directly from BMC.

BMC Client Management

It's a good tool but can be slow to start and not user friendly

Vendor's been good to work with. Immediate support instead of call backs would be nice.

BMC Bladelogic Server Automation

Mature product with many features, though needs more developer-focused detail

BMC has been very good at providing support and listening to our feedback. There have been a few times, however, where the product was a bit behind the market - though in many of these scenarios we were adopting some new technologies. Overall, we have been pleased with the product and support. Implementation took a while, but we got through it.

BMC Bladelogic Server Automation

Comprehensive Implementation Yields "Easier To Manage" Environment

BMC has a superb pre-sales team who has remained partnered with us well after our implementation. They also have a fantastic "Customer Connect" group that facilitates conversations with similar customers at various maturity levels to allow overall growth and sharing of ideas and best practices. Like all technology companies, their technical support will vary from call to call, however over the past 3 years, there has been a marked improvement in overall satisfaction with calls placed and solutions obtained. Some of BMC's products are quite complex, quite expensive, and require a substantial investment in infrastructure, so overly simple use cases can likely be achieved with less expensive products, however the value to a common product across a large organization is priceless.