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4.9 out of 5.0 (7 ratings)

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We have aggregated ratings data on BMC Software but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): BMC Client Management,BMC Bladelogic Server Automation

    Powerful product options, loads of capability, do not be intimidated.

    Overall Comment

    Support is easy to get and quick to respond. The product lines have a lot of capabilities and capacity, it's easy to get overwhelmed at first, stick with it and reach out the BMC Communities often for assistance. There is lots of support and help out there. Planning is the key here for implementation. We also used their consulting services to assist with installation an ramping up on some of the more complex pieces. Our account managers were always ready to step in and help with any issues, ensuring communcation continued to flow properly. Do not underestimate the solutions, support for multiple operating systems make them a powerful soution for large hetergeneous environments.

    What one piece of advice would you give other prospective customers?

    Plan, plan, plan. Let your staff be dedicated to the system during rollout and ensure they are all trained on the components they will be supporting.

    What do you like most about the product or service?

    It's flexibility to support multiple operating systems and platforms in one tool.

    What do you dislike most about the product?

    It's a bit overwhelming at the very beginning.

    What one thing do you wish the vendor did differently?

    Educated us a bit earlier on what we can do to help speed up support requests, things like knowing which logs would be asked for could have streamlined the process for us and BMC.

    If you could start over, what would your organization do differently?

    Obtain a clear definition of upper management's commitments and expectations. Bring on more staff at the very beginning. More planning was needed than expected during the proof of concept.

    1 of 1 peer(s) found this review helpful.


  • 5 out of 5.0, Reviewed

    Product(s): Other...

    Easy to install. Great Interface. Needs some improvement in templatizing workflows.

    Overall Comment

    BMC was always there for us. They answered whatever questions we had.

    What one piece of advice would you give other prospective customers?

    Shop around. Make sure you are willing to pay for all the bells and whistles that come with it.

    What do you like most about the product or service?

    The UI is outstanding.

    What do you dislike most about the product?

    Does not make it easy to standardize work flows.

    What one thing do you wish the vendor did differently?

    Be more flexible in pricing.

    If you could start over, what would your organization do differently?

    Negotiate a lower cost.


  • 5 out of 5.0, Reviewed

    Product(s): BMC Client Management

    saved us countless labor hours and a lot of money

    Overall Comment

    Great support team and the product runs great with very little administration.

    What one piece of advice would you give other prospective customers?

    Work with the BMC support team, they are very knowledgable and helpful every step of the way.

    What do you like most about the product or service?

    Ease of administration.

    If you could start over, what would your organization do differently?

    buy the product sooner.


  • 5 out of 5.0, Reviewed

    Product(s): BMC Client Management

    Very easy to manage

    Overall Comment

    Love the help from tech support. overall versatile solution

    What one piece of advice would you give other prospective customers?

    Use it to manage your GPO, you will love the flexibility you get

    What do you like most about the product or service?

    one stop management

    What do you dislike most about the product?

    Setting up asset discovery.

    What one thing do you wish the vendor did differently?

    More in-depth manual instead of FAQ

    If you could start over, what would your organization do differently?

    use separate SQL server out of the box


  • 5 out of 5.0, Reviewed

    Product(s): BMC Client Management

    Good product, good service. We would do it again at any time.

    Overall Comment

    Everything is very good.


  • 4 out of 5.0, Reviewed

    Product(s): BMC Client Management

    Implementation is in process and look forward to utilizing the dashboards.

    Overall Comment

    So far so good in the implementation.

    What one piece of advice would you give other prospective customers?

    Do your homework and plan appropriately.

    What do you like most about the product or service?

    Flexibility and ease of use

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    In process

    Product capabilities - overall comment

    Good Products

    Service & support - overall comment

    Good


  • 5 out of 5.0, Reviewed

    Product(s): BMC Client Management

    Overall product is great, ease of use and customer support is seamless. Would recommend of other companies, medium to small size. suggest customization

    Overall Comment

    Overall support

    What one piece of advice would you give other prospective customers?

    More interaction with vendor

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    slow response time

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    More customization

    Product capabilities - overall comment

    Capabilities are great, ease of use and streamline across multiple platforms

    Service & support - overall comment

    Service is great and ease of use, recommend to customize depending on company structure

    Integration & Deployment - Overall comment

    Deployment was great, all internal


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
4.6

Ability to understand your organization's needs

(7)
4.6

Timely and complete response to product questions

(7)
4.9

Pricing and contract flexibility (pricing and terms)

(7)
4.1
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.7

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
4.2

Ease of integration using standard APIs and tools

(6)
4.5

Quality and availability of end-user training

(7)
4.4

Ease of deployment

(7)
4.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
4.9

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(7)
4.7

Quality of technical support

(7)
4.7

Quality of peer user community

(7)
4.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.6

Patching

(5)
4.6

Software Distribution

(5)
4.8

Inventory and Software Use

(6)
4.5

Scalability

(6)
4.8

Administration and Usage

(6)
4.8

Customization

(6)
4.2

Integration

(5)
4.2

Cross-Platform Support

(5)
4.6
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

End User Support Manager

Rollout and Install

Application Lead

Maintenance and Support

Technical Assessment

Development/Integration

Functional Assessment

User Training

Vendor/Product Selection

Other...


Why did you purchase a client management tool solution?

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Improve compliance and risk management

Improve customer relations/service

Cost management

Enhance decision making

Drive innovation


What other vendors were considered? Multiple responses allowed.

Dell Kace

Landesk

CA Technologies

IBM

Microsoft

Novell

Symantec

Other...


What were the key factors that drove your decision?

Overall cost

Product roadmap and future vision

Strong services expertise

Breadth of services

Bundled or integrated with a product already installed

Ease of use

Pre-existing relationships

Product functionality and performance

Strong consulting partnership

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA