Loading product reviews...
4.6 out of 5.0 (11 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on BMC Software but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): BMC Client Management

    implementation was easy since we have multiple experts in house to help with the process.

    Overall Comment

    satisfied

    What one piece of advice would you give other prospective customers?

    n/a

    What do you like most about the product or service?

    ease of use and services

    What do you dislike most about the product?

    hard to integrate

    What one thing do you wish the vendor did differently?

    more time to testing out the integration.

    If you could start over, what would your organization do differently?

    looking more into the integration and adaptive capabilty.


  • 5 out of 5.0, Reviewed

    Product(s): BMC Client Management

    After significant research BMC a clear choice

    Overall Comment

    Implementation of BMC for an ITSM and CM solution has been a lengthy process but very thorough and comprehensive and included valuable on-site training.

    What one piece of advice would you give other prospective customers?

    Thoroughly revive all costs and HW/SW requirements prior to building implementation schedule

    What do you like most about the product or service?

    This product significantly improved our configuration management and tracking processes - highly integrated in our data center environment

    What do you dislike most about the product?

    Nothing!

    What one thing do you wish the vendor did differently?

    I wish they had been more clear about all of their costs, and worked more efficiently with the Prime contractors

    If you could start over, what would your organization do differently?

    We would have implemented a CM Strategy and ITSM training and tools much earlier


  • 4 out of 5.0, Reviewed

    Product(s): BMC Bladelogic Server Automation

    reliable, excellent product and support

    Overall Comment

    responsive support, stable, reliable product

    What one piece of advice would you give other prospective customers?

    worth the investment

    What do you like most about the product or service?

    thorough development

    What do you dislike most about the product?

    expensive

    What one thing do you wish the vendor did differently?

    reduce cost

    If you could start over, what would your organization do differently?

    invested in product sooner


  • 4 out of 5.0, Reviewed

    Product(s): BMC Bladelogic Server Automation

    Server automation in K12 education.

    Overall Comment

    The product itself is difficult to implement. But once implemented it does have amazing capabilities that far exceeded our expectations. As we mature in using the product we find that product adoption is the biggest roadblock to fully using this across the enterprise. That direction is starting to change as IT folks are beginning to embrace change rather than resisting change.

    What one piece of advice would you give other prospective customers?

    Implementation with the right vendor is key in making this product's time to market successfully. The Blade community is amazing part in helping you take the product to new heights.

    What do you like most about the product or service?

    The blade communities are invaluable.

    What do you dislike most about the product?

    The complexity.

    What one thing do you wish the vendor did differently?

    The software itself is expensive. The product support team can be more committed to helping clients after the sale to be successful.

    If you could start over, what would your organization do differently?

    Spend more time developing process first. Plan how you will be integrating this with your other enterprise tools that overlap in functionality. Budget for implementation.

    Service & support - overall comment

    The support team is amazing for us. We built relationships with key support personnel so our support waits have been a lot shorter. We ended up upgrading to premier support as part of our new contract so our service and support is a level above everybody else.

    Integration & Deployment - Overall comment

    Without professional services involvement you will not maximize time to value.


  • 5 out of 5.0, Reviewed

    Product(s): BMC Client Management, BMC Bladelogic Server Automation

    Powerful product options, loads of capability, do not be intimidated.

    Overall Comment

    Support is easy to get and quick to respond. The product lines have a lot of capabilities and capacity, it's easy to get overwhelmed at first, stick with it and reach out the BMC Communities often for assistance. There is lots of support and help out there. Planning is the key here for implementation. We also used their consulting services to assist with installation an ramping up on some of the more complex pieces. Our account managers were always ready to step in and help with any issues, ensuring communcation continued to flow properly. Do not underestimate the solutions, support for multiple operating systems make them a powerful soution for large hetergeneous environments.

    What one piece of advice would you give other prospective customers?

    Plan, plan, plan. Let your staff be dedicated to the system during rollout and ensure they are all trained on the components they will be supporting.

    What do you like most about the product or service?

    It's flexibility to support multiple operating systems and platforms in one tool.

    What do you dislike most about the product?

    It's a bit overwhelming at the very beginning.

    What one thing do you wish the vendor did differently?

    Educated us a bit earlier on what we can do to help speed up support requests, things like knowing which logs would be asked for could have streamlined the process for us and BMC.

    If you could start over, what would your organization do differently?

    Obtain a clear definition of upper management's commitments and expectations. Bring on more staff at the very beginning. More planning was needed than expected during the proof of concept.

    1 of 1 peer(s) found this review helpful.


  • 5 out of 5.0, Reviewed

    Product(s): Other...

    Easy to install. Great Interface. Needs some improvement in templatizing workflows.

    Overall Comment

    BMC was always there for us. They answered whatever questions we had.

    What one piece of advice would you give other prospective customers?

    Shop around. Make sure you are willing to pay for all the bells and whistles that come with it.

    What do you like most about the product or service?

    The UI is outstanding.

    What do you dislike most about the product?

    Does not make it easy to standardize work flows.

    What one thing do you wish the vendor did differently?

    Be more flexible in pricing.

    If you could start over, what would your organization do differently?

    Negotiate a lower cost.


  • 5 out of 5.0, Reviewed

    Product(s): BMC Client Management

    saved us countless labor hours and a lot of money

    Overall Comment

    Great support team and the product runs great with very little administration.

    What one piece of advice would you give other prospective customers?

    Work with the BMC support team, they are very knowledgable and helpful every step of the way.

    What do you like most about the product or service?

    Ease of administration.

    If you could start over, what would your organization do differently?

    buy the product sooner.


  • 5 out of 5.0, Reviewed

    Product(s): BMC Client Management

    Very easy to manage

    Overall Comment

    Love the help from tech support. overall versatile solution

    What one piece of advice would you give other prospective customers?

    Use it to manage your GPO, you will love the flexibility you get

    What do you like most about the product or service?

    one stop management

    What do you dislike most about the product?

    Setting up asset discovery.

    What one thing do you wish the vendor did differently?

    More in-depth manual instead of FAQ

    If you could start over, what would your organization do differently?

    use separate SQL server out of the box


  • 5 out of 5.0, Reviewed

    Product(s): BMC Client Management

    Good product, good service. We would do it again at any time.

    Overall Comment

    Everything is very good.


  • 4 out of 5.0, Reviewed

    Product(s): BMC Client Management

    Implementation is in process and look forward to utilizing the dashboards.

    Overall Comment

    So far so good in the implementation.

    What one piece of advice would you give other prospective customers?

    Do your homework and plan appropriately.

    What do you like most about the product or service?

    Flexibility and ease of use

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    In process

    Product capabilities - overall comment

    Good Products

    Service & support - overall comment

    Good


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(11)
4.3

Ability to understand your organization's needs

(11)
4.5

Timely and complete response to product questions

(11)
4.8

Pricing and contract flexibility (pricing and terms)

(11)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(10)
4.2

How long did your deployment take?

0 - 3 months (<3)

9 - 12 months (<12)

3 - 6 months (<6)

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(10)
4.2

Ease of integration using standard APIs and tools

(10)
4.2

Quality and availability of end-user training

(11)
4.3

Ease of deployment

(11)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(11)
4.6

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(11)
4.6

Quality of technical support

(11)
4.5

Quality of peer user community

(11)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(11)
4.5

Patching

(8)
4.6

Software Distribution

(9)
4.6

Inventory and Software Use

(10)
4.5

Scalability

(10)
4.8

Administration and Usage

(9)
4.7

Customization

(10)
4.0

Integration

(9)
4.1

Cross-Platform Support

(8)
4.8
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Technical Assessment

Application Lead

End User Support Manager

Maintenance and Support

Vendor/Product Selection

Development/Integration

Functional Assessment

User Training

Vendor Management

Other...


Why did you purchase a client management tool solution?

Create internal/operational efficiencies

Improve compliance and risk management

Cost management

Improve business process agility

Improve business process outcomes

Improve customer relations/service

Drive innovation

Enhance decision making

Reduce time to market


What other vendors were considered?

CA Technologies

IBM

Microsoft

Dell Kace

Landesk

Accelerite

Adaptiva

Novell

Symantec

Other...


What were the key factors that drove your decision?

Overall cost

Strong services expertise

Breadth of services

Ease of use

Product functionality and performance

Product roadmap and future vision

Bundled or integrated with a product already installed

Pre-existing relationships

Strong customer focus

Financial/organizational viability

Strong consulting partnership


In which region(s) did your deployment take place?

North America

EMEA