4 out of 5.0, Reviewed Sep 19, 2016
The product itself is difficult to implement. But once implemented it does have amazing capabilities that far exceeded our expectations. As we mature in using the product we find that product adoption is the biggest roadblock to fully using this across the enterprise. That direction is starting to change as IT folks are beginning to embrace change rather than resisting change.
Implementation with the right vendor is key in making this product's time to market successfully. The Blade community is amazing part in helping you take the product to new heights.
The blade communities are invaluable.
The software itself is expensive. The product support team can be more committed to helping clients after the sale to be successful.
Spend more time developing process first. Plan how you will be integrating this with your other enterprise tools that overlap in functionality. Budget for implementation.
The support team is amazing for us. We built relationships with key support personnel so our support waits have been a lot shorter. We ended up upgrading to premier support as part of our new contract so our service and support is a level above everybody else.
Without professional services involvement you will not maximize time to value.
5 out of 5.0, Reviewed Apr 15, 2016
Support is easy to get and quick to respond. The product lines have a lot of capabilities and capacity, it's easy to get overwhelmed at first, stick with it and reach out the BMC Communities often for assistance. There is lots of support and help out there. Planning is the key here for implementation. We also used their consulting services to assist with installation an ramping up on some of the more complex pieces. Our account managers were always ready to step in and help with any issues, ensuring communcation continued to flow properly. Do not underestimate the solutions, support for multiple operating systems make them a powerful soution for large hetergeneous environments.
Plan, plan, plan. Let your staff be dedicated to the system during rollout and ensure they are all trained on the components they will be supporting.
It's flexibility to support multiple operating systems and platforms in one tool.
It's a bit overwhelming at the very beginning.
Educated us a bit earlier on what we can do to help speed up support requests, things like knowing which logs would be asked for could have streamlined the process for us and BMC.
Obtain a clear definition of upper management's commitments and expectations. Bring on more staff at the very beginning. More planning was needed than expected during the proof of concept.
1 of 1 peer(s) found this review helpful.
5 out of 5.0, Reviewed Dec 7, 2015
BMC was always there for us. They answered whatever questions we had.
Shop around. Make sure you are willing to pay for all the bells and whistles that come with it.
The UI is outstanding.
Does not make it easy to standardize work flows.
Be more flexible in pricing.
Negotiate a lower cost.
5 out of 5.0, Reviewed Nov 5, 2015
Great support team and the product runs great with very little administration.
Work with the BMC support team, they are very knowledgable and helpful every step of the way.
Ease of administration.
buy the product sooner.
5 out of 5.0, Reviewed Nov 3, 2015
Love the help from tech support. overall versatile solution
Use it to manage your GPO, you will love the flexibility you get
one stop management
Setting up asset discovery.
More in-depth manual instead of FAQ
use separate SQL server out of the box
5 out of 5.0, Reviewed Oct 9, 2015
Everything is very good.
4 out of 5.0, Reviewed Aug 10, 2015
So far so good in the implementation.
Do your homework and plan appropriately.
Flexibility and ease of use
5 out of 5.0, Reviewed Jun 16, 2015
More interaction with vendor
Ease of use
slow response time
Capabilities are great, ease of use and streamline across multiple platforms
Service is great and ease of use, recommend to customize depending on company structure
Deployment was great, all internal