4 out of 5 (2 Ratings)

2 Verified Reviews


A solid ticket and client management solution

ConnectWise does what we need it to, tracking incoming issue tickets as well as mapping out projects, keeping track of clients and notes, and offering notifications as well as scheduling. It could offer better analytics as well as more granular permissions. We have to use third-party tools for that.


Implementation was straightforward however scripting and alert notification is challenging

Initial implementation was fairly straightforward. All employees received training from Connectwise. Setting up scripts for patching and appropriate levels of alerts in Labtech required hiring a consultant to provide required expertise and guidance.