3.9 out of 5 (34 Ratings)
Apr 18, 2017
Vendor demand the functionality that we were interested in prior to deployment. Overall experience was very positive.
Apr 11, 2017
Service has always been extremely helpful when I opened a ticket.
Mar 23, 2017
We have been mostly happy with the Dell KACE k1000 Appliance. It is easy to use and implement. It has really cut down on the need for Desktop Support to visit offices to handle things that can be done remotely from KACE.
Feb 27, 2017
Dell KACE has provided us with control on our inventory, and drove innovations through its other features like software deployment, software metering, chain of custody management etc whcih helped tremendously to cut down our internal effort that was being spent to facilitiate such workflows.
Feb 24, 2017
It took longer than expected to get the kickoff meeting going for this product but once we had the initial meeting they worked together with us to get the implementation going rather quickly and smoothly.
Feb 23, 2017
This is an easy to use product, get the work done efficiently, simple and straitforward. Just hope more documentation on how to create the report based on underline database.
Feb 22, 2017
Was a great tool for the time with integration with both the Mac, Windows, and Linux environments that we have.
Feb 21, 2017
The KACE team at Dell has been wonderful to work with, and the employees made themselves available through a variety of channels. Support tickets were handled in a timely and professional manner, not closed until we were satisfied with the solution. All of that said, we have not had to contact support since the transition to Quest Software. As for the product itself, it is highly manual but very powerful. For the price, relative to other products, we have been more than happy to hunt down how to script the things we'd like for it to do. My primary caveat is that there are portions of its functionality that we are NOT using, some of which because we've never figured them out, and lacked the staff time to devote to setting them up - the biggest of these is the patching piece, which is a considerable function of the K1000.
Feb 21, 2017
Very straightforward install and can be used out of the box or customized. Small implementation and support team but very responsive.
Feb 21, 2017
Inventory/Asset Modules, patching, and scripting were pretting straightforward. The Help Desk product was more involved to setup. Help Desk does not follow ITIL standards.