4 out of 5.0, Reviewed Oct 17, 2016
The implementation using one of their partners was relatively easy. There were no major suprises or delays. Once installed it was easy to convert our inventory data over and install clients. Also, the system was intuative and therefore easy to train operators.
Easy of use
System can have delays of up to 24 hours when a new device is checking in. However, this may have to do with our network connection and infrastructure, you could have a different experience.
There isn't anything that I'd do differently, of course since we implemented the market has changed and to me there are better products on the market. Although, the system has improved since they were bought out by Dell.
Service and support are good to excellent. It is the type of support that you would expect from Dell.
4 out of 5.0, Reviewed Jul 28, 2016
Overall a decent experience. We are still going through the training phases to get staff up to speed on how to use the product. We still feel that this was the best solution in the price range and for the size of support staff that we have. Had some issues getting the right support for the K2000 imaging solution initially but that was eventually worked out.
Consult with other organizations of similar size and resources to see how the rollout went for them.
The product does seem to be the best value in its price range.
Support is spotty.
There was some breakdown in support continuity while getting our system implemented. It would have benefitted us greatly to have had a single support person walking us through to completion.
It would probably have saved us quite a bit of frustration if we had gotten some professional services to assist in the initial implementation. Our staff did learn a lot but it was somewhat frustrating and delayed the rollout.
Not as powerful of a tool as LANDesk or SCCM but for the price and for the ease of support by a small staff it is optimally capable.
We are able to find information we need rather easily. For the most part we have found support to be responsive and accurate.
The K1000 rolled out relatively easily and we have come up to speed rather quickly. The K2000 imaging solution has been more difficult to bring up operationally.
4 out of 5.0, Reviewed May 10, 2016
Kace has been extremely time-saving in our deployment of packaged applications.
Send a technician to training before implementation.
Ease of use.
The ITSM tool does not meet our needs.
Inform us that it would be beneficial to send someone to training before implementation.
3 out of 5.0, Reviewed May 10, 2016
Ability wise the tool is capable. It was not built out for the service desk use and the current solution is not ITIL aligned out of the box. We are currently searching for a new ITSM tool.
Clearly understand and map business objectives and requirements. There are several tools on the market that allow the capability to consolidate and streamline processes using one tool.
It offers the capability to push patches and monitor assets.
Needs a lot of customization for the service desk portion.
Improve the out of the box reporting capability for the service desk portion.
1 out of 5.0, Reviewed Mar 9, 2016
We purchased KACE for MSP services and it is not suitable for this use. It's quite difficult to deploy, to manage and it is impossible to provide services to different companies
Do not use KACE.
Improve the product properly and services for MSP.
Select another product.
4 out of 5.0, Reviewed Dec 7, 2015
The overall experience with KACE has been nice. Other than ambiguous licensing that no one really understands the product has worked as advertised and given us valuable insights into our environment.
Licensing types (assets vs. device) is not easy to understand. Take an in depth look of what you need before purchasing lisences.
Ease of installation and the informaiton that is provided.
Help us understand what types of licenses we need.
Support seems to be stuck between software and hardware and is not very clear on what should be done to help. Once you get the right support person they are great.
3 out of 5.0, Reviewed Dec 7, 2015
The product lacks enterprise features available with other competing products. The product was a "force buy", rather than a choice.
Please take the time to walk through the technical/integration details before committing. The "devil" (in this case) was in the details.
Enterprise integration, and reporting (too slow).
Educated us upfront on the enterprise feature shortcomings - e.g., doesn't recognize the concept of AD OU structure; doesn't have the concept of high-availability.
Would objectively evaluate mature enterprise products, as opposed to getting "free/no-cost" product/solution.
5 out of 5.0, Reviewed Oct 4, 2015
Extremely easy to implement (done internally over a weekend). Scalable, and allows for global device and resource management.
Map out your existing processes to understand level of customization required (if any).
Ease of use.
4 out of 5.0, Reviewed Oct 4, 2015
All in one appliance, ease to get started as long as you have followed their plan for implementation.
Know your support processes and customer base needs before starting to configure.
Need more flexibility in reporting. However, they are making improvements.
Saas solution would be nice
Have a refreshed support model in place so you can configure the system to meet your needs. Changing after the fact is more difficult from a change management perspective. The solution is the right fit in size, scalability and cost for my company.
Would like better reporting tools.
Quick to respond to all questions. Have had no trouble with the appliance or software patches.
4 out of 5.0, Reviewed Aug 10, 2015
Product is extremely good and has been very easy to use. The biggest thing with the system is that it can be easily trained out to new people. One problem area is that it is less known in other organizations, We have been told that if we go above 8000 people in our environment that we will need go with an SCCM.
Test, test test and then test more with creating packages and deploying them into the environment.
Low cost and easy to use.
Not industry known and not scalable to larger environments.
Better after support, after KACE was taken over by Dell the support hasn't been the best. The old Kace reps are the only ones who can help us when we run into problems.
Not using an appliance and going with VM from the beginning.
It has a lot of uses from inventory management, to deployment of software. We don't use it to it's fullest, and we should.
Since dell took over it has gone down, it takes forever to get a response when we have issues.
See above comments