3.8 out of 5 (23 Ratings)
Jan 25, 2017
Appliance model was simple and quick.
Jan 13, 2017
Service and support has been professional and timely.
Jan 13, 2017
KACE works well for inventory management and license management/tracking. It is also servicable as a basic trouble ticket system. However, workflow logic is very weak; advanced ticket management isn't possible. Software delivery is okay, but not as dependable or robust as other systems on the market. Most frustrating, though, is that Dell keeps promising enhancements, but with no ETAs or actual list of deliverables.
Dec 15, 2016
Dell was more than a Partner implementing and contining to support this product. They have help optimize thier product for or enviromental requirements and we have been able to provide guidence in their development and roadmap.
Dec 9, 2016
Vendor was great at getting everything set up for us. They provided training and helped guide us through the inital process as well as being there for anything else that we needed. Dell Kace has saved us time and money on rolling out new PCs as well as the software that goes on them.
Dec 7, 2016
Great sales rep experience and backend support of all products that we own. We put a lot of importance on availability of solid support 24/7 for products used in the enterprise.
Dec 5, 2016
Overall my satisifaction with Kace is low compared to other service-desk type tools I have used in the past.
Dec 2, 2016
The interface and/or modules of all Kace Kbox components have been relatively easy to work with. Upgrades also have gone pretty smoothly. We have run into very few problems with the overall system. Some of the problems have been on the client side with regards to the Kace client on desktops/laptops.
Dec 1, 2016
The product was easy to install. The asset discovery method was fairly broad, and it wasn't until later that the ability to monitor non-PC equipment such as printers was available. The user community was fairly active, as was the ability to configure and script the product for specific needs.
Dec 1, 2016
Support has been somewhat lacking direct from Dell/Quest. The bulk of the support comes from other users and ITNinja forum. Not the best supported product as far as vendor support. KACE does have a very strong userbase that is willing to share and teach. The annual Dell Conference has helped, but it appears to be phasing out over the last few years. Overall still a very strong tool.